Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,036 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,036 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could rate this company as zero I would. I placed an order. Delivered the wrong item. I haven’t received a receipt and can’t send it back to Chet a refund / swap.”

Helpful Report

Posted 6 years ago

“Ordered a pie warmer which was supposed to be delivered next day! Never arrived so tried to phone and emailed to no avail! Please do not use this rip off company to quick to take your money but certainly do not want to give it back!! To this day I have had no response to my emails customer service at this company is SHOCKING! Eventually got my money back by my bank doing a re charge, ordered the same product off of ecatering arrived next day as promised!! Keep away and use some other company NOT THIS ONE..🤬🤬”

Helpful Report

Posted 6 years ago

“Dreadful company. Glasswasher didn't work from day one. Almost impossible to get a response and then just repeatedly fobbed off. Avoid at all costs”

Helpful Report

Posted 6 years ago

“A complete joke of a company. Place the order, then wait and wait and wait. When you finally get through to them you get told we have delivered your order to a vineyard in Devon and that you should contact the courier to resolve. Pay a bit extra and get what you want and when you need it.”

Helpful Report

Posted 6 years ago

“Don't touch this company! I bought a display fridge that doesn't work, nobody answer's the phone or replies to emails. I've had to suspend payment via my credit card to dispute it... but am still stuck with a display fridge not fit for purpose!!”

Helpful Report

Posted 6 years ago

“Good products at a very good price....quick delivery...very happy with my planetary mixer”

Helpful Report

Posted 6 years ago

“What a disaster this company is, I bought a couple of items from Adexa one of which was advertised as an under counter fridge, however it turned out is was too tall for a normal counter top, probably my fault for not checking the details. They did agree that the item could be returned but there would be a 25% restocking fee. I accepted this and the fridge was picked up a couple of days later, I phoned them and they confirmed the fridge had been received back and once their paperwork was reconciled and refund would be made. This was about two months ago, whenever I call there is no answer. I have emailed maybe 6 times, twice I have had a response that said they would be looking into it, but still nothing. Probably one for the small claims court. Worst customer experience I have ever had Don’t waste your money.”

Helpful Report

Posted 6 years ago

“Do not touch this company ordered a microwave but noted Adexa's damge policy says goods must be unpacked and checked for damage on delivery. Item arrived within a couple of days but as expected the dpd courier they used would not allow me to unpack the item. after noting the packaging was damaged decided not to accept delivery. Called Adexa said no problem will send another out but didn't bother. called several times got through on 2 was again old will be with me in next couple of days no sign of it tried phone again but no answer email via their support line was told 2 days later to check the tracking which I did and it said item is on it's way to Adexa fortunately paid by paypal and was able to raise the matter with them. Then all of a sudden got a refund from paypal went back on Adexa website to find same item not £50 more expensive. Disgusting service & customer care. If you are thinking of using this company make sure you pay by card or Paypal and keep an eye on the time limit on you claiming your money back. Remember if it looks to good to be true with this company it will be.”

Helpful Report

Posted 6 years ago

“Some of the worst customer service i've encountered. The woman on the phone was particularly rude. I ordered a bar fridge 2-3 working days delivery, 2 weeks later i'm still waiting. No one answers the phone and when i finally got through to someone 1 week later they said fridge i ordered was out of stock, no one called to tell me this. Then agreed new fridge which was due next day delivery. Has taken 1 week to arrive and still not here. I have had to call every day chasing this. No one from this company has ever called me to explain delays/stock issues. Then when i said i wanted to cancel the order and get a refund due to this service and fridge not turning up, i was unbelievably told i have to pay a 25% restock charge!!! This company is a total waste of time and money. Do not use!”

Helpful Report

Posted 6 years ago

“No one answer the phone and once it goes wrong then no one answer the emails too. luckily I paid by credit card. Spend £6000 with them £2590 is still missing. 2 months now. I did read the reviews but still ignore them. I still need over £10000 equipment, never again use them.”

Helpful Report

Posted 6 years ago

“2 weeks no response after paying £400 for a bar fridge, no response to emails, no one answers the phone. To me this a fake company and I’ve been shafted!!”

Helpful Report

Posted 6 years ago

“Worst service I have every received from a company, still waiting for my products a month after ordered and they never answer the phone.”

Helpful Report

Posted 6 years ago

“Avoid, there is a reason it's so cheap”

Helpful Report

Posted 6 years ago

“Purchased a brand new prep fridge £358. Item arrived damaged, they only answer to emails. Seems to be a common problem judging by their trustpilot reviews!”

Helpful Report

Posted 6 years ago

“I recently purchased a bar fridge from Adexa. The price was so much less than other merchants and the quality was outstanding. They provided regular delivery updates and delivered on time.”

Helpful Report

Posted 7 years ago

“I recently purchased a bar fridge from Adexa. The price was so much less than other merchants and the quality was outstanding. They provided regular delivery updates and delivered on time.”

Helpful Report

Posted 7 years ago

Adexa Direct is rated 1.1 based on 1,036 reviews