Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,051 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,051 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most appalling company I have come across ever. Non client friendly blunt. Do not wish to listen ir understand. Don’t do what they say the most stressful purchase ever. I wish I had read the reviews before. One would not have bought. Untrustworthy and need to be closed down”

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Posted 1 year ago

“I wish I had read the reviews before buying from this dreadful company. Sink is scratched and marked all over. Badly made with a huge dent.Avoid they don't give a dame”

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Posted 1 year ago

“Don't trust Adexas own reviews...there bias and are hand selected by adexa! Have you noticed all of adexas reviews are 5 stars? Seems odd!?! I bought a mini oven from adexa based on the gleaming reviews on the website that was purchased slightly impulsively as I wasn't in the market for one. Soon after i received an email that basically said that 'IF you submit a review and if WE select it and publish it on our website YOU could recieve a discount code for a future purchase'? I noticed while browsing later on that ALL reviews are 5 stars so suspected they are obviously hand picking only positive reviews and totally disregarding negative ones? Im not suggesting this is unlawful but it certainly is questionable, the whole point of a review is to provide a fair unbias judgement of goods. Not only for customers sake to assess the quality of products, but can be useful for the company aswell. People shop with there eyes...if you see an image/symbols of 5 glimmering stars in a row you would be more likely to be drawn to these products. Don't get me wrong they sell some really decent carering equipment but I would avoid buying products for the home as they are badly designed and poorly manufactured. Don't buy b-grade from adexa! (I bought an office chair that had a backrest which tilted way too far back and couldn't be adjusted, it was extreme for myself and I'm rather light...After less than a year it gave way and snapped, not a massive concern it was only £60) Another product i bought from adexa was 'B-Grade Workbench' thats worktop had a type of manufacturered wood that was entirely unsuitable for purpose(cheap compressed chipboard) it arrived with an 1/8th shredded off so I immediately contacted them regarding this issue. I sent 3 emails that had sufficient textual information describing the damage along with photographic evidence. ALL of which were totally disregarded/ignored (unimportant and irrelevant to them) I still haven't been refunded for this item and could seek financial advice as this incident has inadvertently had an negative impact on my curent health issues aswell. Email is a valid form of communication and any complaints that a company recieves should be dealt equally alongside phone contact, not just snubbed! There customer services have no interest in hearing an negative feedback and advice from customers, and clearly has a profit-centric mentality approach that is embedded within the business and stems from the very top...any company that has a severe negligence to provide efficient customer support is acting unlawfully and should be investigated by trading standards. I doubt they are short staffed, its an attitude problem that is endemic not only within this company but others too and is unacceptable. This individual clearly cannot make the distinction between a screen and a human being. Conditioned by years in this setting has washed them of all morality(stone cold!) Do you have a soul? I also suspect that unless this paticular individual providing support has very strong allegiances with the company, whom has challenged a genuine/honest complaint unnecessarily harshly..must be recieving financial incentives from management?...(immoral and unlawful!) Customer services are obliged to investigate each customer complaint fairly with an unbias assessment.. (this isn't a retail/shopping type of environment) if companys are selling faulty/damaged goods that haven't been checked due to their own poor practice and procedures they aught to listen to their customers...apologise for there wrongdoings and neglegence, TAKE NOTE and make the improvements so this type of thing doesn't continually occur. Adexa DON'T INSPECT RETURNS FOR DAMAGE WHATSOEVER. The returned items cardboard packaging clearly hadnt even been opened. Maybe problems in the warehouse that need sorting? They're obviously not interested. ADEXA Only provide Stock images of products? All websites I've visited in the past selling b-grade items have images of the actual product you are buying..photographic evidence usually with someone pointing to the damage. B-Grade is a blanket term for any products that are damaged in some way. It can vary from a small strach/dint TO in my case major damage beyond repair(G-GRADE-absolute GARBAGE) Maybe amendments in the law that make this an essential requirement to prevent this type of thing happening in the future(would certainly slow down adexas slap dash approach) If you have a moral conscious AVOID ADEXA My email correspondence is below, my initial request is totally reasonable(despite being angry as its a bulky item that I've had to pay my local council £27 to remove) I was really disgusted by the swift snub so sent another email that had a slightly more threatening tone(reasonable) I still haven't received no response to this 2 weeks later”

Helpful Report

Posted 1 year ago

“do not use this company, they refuse to acknowledge payments even when you send proof, neither do they deliver the goods you have paid for. apparently been taken to the small claims court and slammed by legal officials.”

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Posted 1 year ago

“Had the experience from hell with adexa, they will lie to you and steal your money they should not be allowed to get away with this”

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Posted 1 year ago

“Please see all reviews on here as they are 100% correct. We ordered a freezer from them and because of where we live it had to be unloaded on a main road before being moved by us down a lane. As I can be a bit heavy handed I was extra extra careful so it would get to its final location undamaged in any way. Imagine my horror to discover it had been clearly damaged in their warehouse and then shipped out with the damage not being outwardly visible on delivery. As soon as the damage was found we rang them and emailed along with pictures (see some below) as the lid was completely crushed in the corner, Hinges bent and another corner bent in. The customer rep did tell me to plug it in and confirm it was working and he would organise a sizable discount if we keep it and repair it ourselves. This turned out to be £60 which doesn't even cover the replacement of the hinges that we would need to get let alone the repairs required to the lid. Do not be gullible like me and plug it in as then it is classed by them as used!!!!! When I pointed out the sum offered was not enough and they should either offer more, repair it or collect it we were told we had to ship it ourselves at our cost that they won't refund (see other peoples comments). Also there is a restocking fee of 25%. So another words it will cost us well over half the cost of the freezer to return it.....and to boot we would have to pay to get another freezer shipped to us!!!!! We are lodging a complaint with Warwickshire trading standards as we believe this set of company policies is illegal and perhaps if everyone else does the same this company will get shut down. Its not hard to see how they have £7m+ in their accounts. Staff are rude and don't care as well. I am going to cut and paste this to other review sites and suggest others doo too!”

Adexa Direct 1 star review on 13th October 2023

Helpful Report

Posted 1 year ago

“worse company I have ever had to deal with. I ordered a mobile bar for an event, almost a month later item is still not delivered even though it said 3 to 5 working days at the time of order. I have called, emailed, chased several times to no avail. The tracking clearly shows the item was never delivered and I have requested a refund, however they wont issue my refund either - they claim they need to receive the item back at their warehouse (bearing in mind this is not a return, its a case on non delivery). I have asked to escalate the issue to a manager on their end but their customer service advisor was also very rude and insists I cant speak to a manager but the manager or someone from their team will call me back ... till date and after several chasers no one has called back and still no refund, they said to give it a week for them to receive the item from the courier ... still nothing an now its almost a month and they still have my payment and haven't offered any help or refund. Its been my worse purchasing experience so far.”

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Posted 1 year ago

“If you really want to lose money, not receive exactly what you ordered, or be disrespected, then deal with Adexa company. Adexa is the only company I've witnessed that has employees and manager who are dishonest, have grudges, or have hatred. I ordered two items same make and model, but they won't have one in stock. Either I have to pay a 25% fee to receive a refund or wait until they have another one in stock. It's clear that they rip people. The existence of such a company is a violation. Gathering and reporting them is necessary to prevent them from ripping more people.”

Helpful Report

Posted 1 year ago

“They ignore consumer law and do not take responsibility for anything. I purchased 4 cooler products, and when we took the products out of the box after delivery, we saw that 1 under-counter cooler was damaged from the back and sides. Thinking that this was due to the cargo, we notified ADEXA about the situation by e-mail. Later, upon examination, we realized that this damage was not caused by cargo, that the product was damaged during storage, and we reported this to ADEXA along with the pictures. In our e-mail, we wrote that this damaged product should be taken back and replaced with a new one. In order to return this product, a Sales Associate asked for a payment of 20% re-stock of the product price, £144 shipping fee, £120 as the sales price of the pallet on which the product was placed, for a total of £327. I paid £319 to purchase the product. Even though we wrote that these demands were against Consumer Law, that they should not receive these payments, and that a defective product should be replaced free of charge by the seller company, the Sales Associate responded like a parrot with the same e-mail and they did not produce any solution. NEVER buy products from this company. You will regret it. When you read all the comments on Trustpilot, you will see that the problem is the same. I will also complain about this company to Trader standards and I will not leave this behind.”

Adexa Direct 1 star review on 4th October 2023

Helpful Report

Posted 1 year ago

“AVOID AT ALL COSTS. PURCHASED COMMERCIAL WASTE BIN. The item delivered did not look new on arrival additionally when it was put together the peddle to open the lid keeps falling off there are no proper fitments. I was asked to video & take pictures and send them to customer services. This took days & I then had to send again. I was advised that if I wished to return the item I would have to pay a 25% re stocking fee together with postage. I challenged this as I felt that it is totally inappropriate only to be advised that on referral to a manager they could not do anything. This company will not take any responsibility for faulty goods that they are selling on the pretence of new goods. Disgusting service & products. Lesson learnt read the reviews before buying.”

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Posted 1 year ago

“Worst company, ever, Customer Service, it’s disappointing”

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Posted 1 year ago

“Pls don't buy any thing from them. It's waste company. I have make the order then I found my order size is wrong then within one hour I cancelled my order. They charge me 5% and after one week also they didn't give my Money back. Then I called customer service and they said that need to wait 14 days. I don't understand standard why they charged 5%. And that same day I order right size and after 8 days I didn't get my delivery and I called delivery team and they said they didn't process my delivery yet and going process today. Its very strange. Pls don't order any thing from them. Because they make you wait long and try to push to cancel yourself and then charge 5%.”

Helpful Report

Posted 1 year ago

“Avoid Avoid Avoid Please do not purchase from this company. The item I bought came completely damaged yet the box it come in was in good condition so for me it had been packed like this. When I contacted customer services I could not believe the answers I was getting back. It was clear to see this had been hit with a forklift truck but they say I signed for the delivery so I have to except it. Shocking company”

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Posted 1 year ago

“THE WORST COMPANY OUT THERE! RUDE STAFF, condescending approach to customer care. I have no idea how they get away with this!! Product was damaged and in a mess. Driver useless and unhelpful.”

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Posted 1 year ago

“Do not deal with this company...ever. They send you shoddy broken goods and then charge you if you try to return the goods. They seem to know every dodgy trick in the book and are very aggressive, unpleasant and dishonest. Their contempt for customers knows no limits. DO NOT DEAL WITH THIS COMPANY!!!!”

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Posted 1 year ago

“Stay away for this company!!! If something happen to the product that you buying from them. You only have 14 days of waranty!!! I bouth a shelving unit from them and after one month one of the wheel broke and I contact them to ask for the remplace of the wheel and because pass the 14 days they dont want to remplace!! I request manufacture waranty and they dont want to pass the details of manufacture so I can get my waranty”

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Posted 1 year ago

“My recent experience with Adexa has been nothing short of a nightmare. From the moment I encountered their services, it was clear that customer satisfaction was not a priority for them. First and foremost, their delivery process is utterly flawed. Despite the fact that our order took nearly three weeks to arrive instead of the promised 3-5 days, they had the audacity to enforce a stringent "inspect upon delivery" policy. When we attempted to inspect the items, the driver hastily left, leaving us with damaged goods and no recourse. What's more, their so-called "terms of contract" are nothing short of predatory. The combination of exorbitant admin fees, pallet fees, and a 20% charge based on the item's value is nothing less than a blatant money grab. It's as if they deliberately set out to squeeze as much money as possible from their customers. To add insult to injury, when we attempted to address our concerns, we were met with stubborn inflexibility. Their refusal to consider our situation and their lack of empathy were astounding. We ultimately accepted their pitiful offer of a refund, but not without a firm decision never to do business with [Company Name] again. We also feel compelled to warn others about their unfair and customer-hostile policies. In conclusion, Adexa epitomizes the worst aspects of business practices. If you value your time, money, and sanity, steer clear of this company at all costs.”

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Posted 1 year ago

“AVOID AVOID AVOID!! We have been a customer of Adexa for a couple of years, due to expansion we ordered 2 additional stainless steel tables in advance of our move to a new unit. When we unpacked both tables a couple of weeks later they were severely dented on one side. The packaging is unfit for purpose and Adexa won't replace as we didn't check and report within 24 hours!!!! We won't be using this company ever again!!”

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Posted 1 year ago

“Quite possibly the worst retailer on the internet, i received damaged goods from them to the value of £46.67 including postage. The item was then opened a few days later when needed for a BarBq to find a crack across the plate. This was reported and they then quoted this which is illegal under UK law "As stated in our terms and conditions all damage must be reported within 24 hours" I then proceeded to let them know with a photograph of the damaged goods, to which they then expected me to pay the returned costs which due to the weight would have been substantial to the value of the item. After contacting Consumer Rights and Barclaycard, both backed my case and they have since been reported to trading standards for the T&C which are legally incorrect. I warn anyone against using this company as they will do everything in there power to sell faulty goods and make returns as difficult and costly to the buyer”

Adexa Direct 1 star review on 14th September 2023

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Posted 1 year ago

“Cowboys!! Avoid at all costs.”

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Posted 1 year ago

Adexa Direct is rated 1.1 based on 1,051 reviews