Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,053 Reviews

1 %

of reviewers recommend Adexa Direct

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Metrics

1.1

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite possibly the worst retailer on the internet, i received damaged goods from them to the value of £46.67 including postage. The item was then opened a few days later when needed for a BarBq to find a crack across the plate. This was reported and they then quoted this which is illegal under UK law "As stated in our terms and conditions all damage must be reported within 24 hours" I then proceeded to let them know with a photograph of the damaged goods, to which they then expected me to pay the returned costs which due to the weight would have been substantial to the value of the item. After contacting Consumer Rights and Barclaycard, both backed my case and they have since been reported to trading standards for the T&C which are legally incorrect. I warn anyone against using this company as they will do everything in there power to sell faulty goods and make returns as difficult and costly to the buyer”

Adexa Direct 1 star review on 14th September 2023

Helpful Report

Posted 1 year ago

“Cowboys!! Avoid at all costs.”

Helpful Report

Posted 1 year ago

“avoid!!! purchased a potato peeler machine, after getting the machine installed by a qualified technician the machine did not turn on with the start button however it did work with the out button. after contacting adexa they said i needed to send a video of the issue, fair enough! after that they then needed an installation report in order to make sure that the problem was there from when it was installed. after that they then wanted me to get the engineer to come around, again, (out of my own pocket) to see if they would be able to find what the issue is and to give a quote so that adexa would "consider to cover the cost of." the engineer tested the machine and the different components but was not able to identify precisely where the fault was coming from or what was causing it. again after reaching out to adexa they have now said that i would need to find an alternative engineer to be able to assess the fault (again out of my own pocket as adexa dont cover costs for call outs except for parts) or other wise send the item back where i would have to pay for postage plus a 25% restocking fee even though the item was originally defective!!! i would avoid adexa under all costs even though it is cheaper, the customer service is non existent and besides for putting you on hold every 2 minutes and repeating the exact same thing no matter what the answer is they dont do anything else”

Helpful Report

Posted 1 year ago

“Wish I had read the reviews first, sent me shower part that was incomplete. could not send out part or new Item and wanted to charge me carriage to return, Avoid Avoid Avoid.”

Helpful Report

Posted 1 year ago

“Cheap and unreliable delivery arrangements - tracking is a work of fiction. Customer service disinterested and hide behind ‘it says estimated’ when delivery is still outstanding after 13 days on a 3-5 day published delivery advice. Avoid at all cost”

Helpful Report

Posted 1 year ago

“Would have given minus 5 stars if possible. Appalling, unhelpful, unprincipled, non existent customer service and simple criminal behavior. DO NOT BUY ANYTHING FROM THIS COMPNAY. YOU WILL REGERT IT.”

Helpful Report

Posted 1 year ago

“Company is a rip off and scam, They purposely send out broken or faulty goods and don’t tell you about the delivery terms to then literally laugh at you down the phone when you call to complain and request a refund.”

Helpful Report

Posted 1 year ago

“I bought a set of shelves from them. I built them straight away on a Friday afternoon. I wasn't at my desk again till Monday morning when I reported the problem. Because it was less than 24 hours after I received them they wouldn't do anything about it.”

Helpful Report

Posted 1 year ago

“Would not touch them again!!! can’t agree with the reviews worst company I have ever dealt with”

Helpful Report

Posted 1 year ago

“Easily the most disappointing company I've ever encountered. Their attitude is consistently rude and arrogant. The level of customer service is shockingly low, with a complete lack of concern and responsiveness. Communication seems to be a burden to them, as they either ignore inquiries or provide dishonest answers. They gladly accept your payment but show zero interest afterward. They offer no genuine assistance whatsoever. In the face of any issue, their default approach is to blame the customer. A prime example was when they wrongly accused me of not being present during a delivery attempt. I had to resort to sharing CCTV footage just to prove my presence. Despite providing undeniable proof, it still took an entire week to finally receive the goods, even though I had paid extra for next-day delivery. The equipment arrived a full seven days late and four days after the event for which it was purchased. I strongly advise avoiding this company at all costs.”

Helpful Report

Posted 1 year ago

“Company is a scam. Products are faulty and no refund. Their formal complaints procedure is contacting them via websites contact form and they never reply. How do they get away with it?!”

Helpful Report

Posted 1 year ago

“Worse supplier, if you don’t want headaches avoid Adexa👎👎”

Helpful Report

Posted 1 year ago

“Ordered an urgent item marked on website as 2-3 days delivery and paid extra for fast delivery. Did not come. No info from Adexa. When I queried they said that probably their website had not updated in time when someone else ordered and now a week to wait. Asked to cancel and they tried to hit us with 5% charge. Never addressed the issue properly in emails - rude customer service. We will get a chargeback on the card, but a hassle - do not use them is my advice”

Helpful Report

Posted 1 year ago

“I purchased an urn 2 months ago the Item stopped heating the water and I have nothing but really bad customer service by someone named Elosie the person that oversees their email needs serious training around customer services, no one ever answers the phone so what are people supposed to do? Why are they not being investigated? I have spent a week going back and forth asking to make a formal complaint but the same person responds to my emails asking me to send an engineers report? have no idea what is going on but they definitely need to be investigated. I have reported them to Trading Standards but nothing has been done... Customer service rating is a 0 but that wasn't an option....”

Helpful Report

Posted 1 year ago

“terrible customer service! I ordered and nothing.. I emailed no reply.. I called and was put on hold for an hour each time then cut off, so I tried calling sales, they answered straight away or course! but I asked for help and they said they couldn't! terrible service please dont shop here”

Helpful Report

Posted 1 year ago

“So upset by the experience with Adexa - mixer blew up in my hand on second use. I called customer service and they told me take a video of it. I said I didn't want to plug it in as dangerous and he said 'I cant make it any more simple for you, plug it in and take a video'. I repeated it was dangerous and he said well then 'wear gloves' . I emailed the company and after a big delay they have replied and said they wont accept it back unless they have an engineers report first. For a HAND MIXER!”

Helpful Report

Posted 1 year ago

“Freezer was delivered damaged. The delivery was not accepted and returned on the same day. A ‘very helpful’ Customer Services refused to send a replacement or refund my payment. Instead she eventually offered a redelivery of damaged (!) freezer for £120! Or refund cancel with full fees of £144, £120 and 25%. I am currently building court case against Adexa. If anyone here had similar experience and would like to help please contact me on egetleyatgetleyuk.co.uk”

Helpful Report

Posted 1 year ago

“Bought an oven which burns food on the bottom and leaves it raw on top. I don't even know how that's possible. The lowest setting on the stove is far too high and the outside of the oven becomes dangerously hot when in use. If I could give lower than 1 star I would. I hate being ripped off like this and hope there is some justice for the people who are profiting off such a blatant and deliberate scam.”

Helpful Report

Posted 1 year ago

“Appalling is not a word I use lightly; it is fully justified here. From start to finish the experience was an ordeal, compounded only by the worst customer service I've ever experienced and for which Eloise takes the medal! I only resolved it by seeking legal advice. Quick summary: we bought a bbq, but they sent a table. When I queried it they said it wasn't their fault. The provided a very complex returns procedure to make it difficult to send things back. I followed it to the letter and the courier they sent provided proof that the wrong had been returned to them. They denied they had received it back. I pointed them to the evidence and they said they would have to have an internal investigation which was always ongoing and never came to a conclusion. They refused to give me my money back and started ignoring me. Fortunately I had paid by AmEx who were able to look into the matter, found in my favour and were able to retrieve the money for me. Says it all. The whole process lasted for almost two month. Avoid Adexa with a barge pole!”

Helpful Report

Posted 1 year ago

“Sent a fridge that doesn't refrigerate. Terrible customer service.”

Helpful Report

Posted 1 year ago

Adexa Direct is rated 1.1 based on 1,053 reviews