Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,054 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 22nd July 2025

Mike

Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

184

Anonymous

Anonymous // 01/01/2019

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“Worst customer service I have ever encountered”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS! Bought an item two weeks and still not received. customer service has been rude and extremely unhelpful. Have requested managers call back back 4 times now and still not heard anything... So no item or any idea where it is!”

Helpful Report

Posted 2 years ago

“Purchased fridge and notified company within a week that it was not functioning correctly. Item was freezing then running with water. Months on still not working and completed checks on fridge as they asked me to. Not fit for purpose. Issue not resolved and no refund as requested. Waste of over £400. Worst experience ever appalling customer service and products of poor quality. Delivery service was also poor. Requested a refund to no avail. I have provided photos to the company of the issues. The whole experience has caused distress and we are left with a fridge which is not fit for purpose.”

Helpful Report

Posted 2 years ago

“Avoid!!avoid!!!!ordered a deep fat fryer,was told from my local gas safe engineer that their product are NOT UP TO EUROPEAN STANDARD! Which they wouldn’t install it for me,got in touch with customer service,they want me to return the product at my own cost!how does this company even operate in the UK! I’ll certainly get in touch with trading standards!”

Helpful Report

Posted 2 years ago

“Awful. Ordered two products from them. The mixer arrived damaged and they offered £70 refund less than 10% off the product. We needed to use it for a function so no option but to accept. The second item, a fryer, wouldn’t work. Sent engineers report. They have excuses why couldn’t accept it. Eventually accepted it and still wouldn’t do anything. Now at stage where I asked for an exchange/refund. They said would test the product themselves. No indication of how long etc. Just said refer to their T&Cs. So now this affecting our business. Dreadful company Avoid them at all costs.”

Helpful Report

Posted 2 years ago

“DO NOT BUY HERE!!!! SUPER BAD CHEAP QUALITY DEFECTED PRODUCTS!! That’s why their return policy force people to keep their junk.. It was my bad I did not check the reviews before making a purchase. It’s a nightmare to return their faulty products.. ridiculous amount of stress they are giving. This company need to shut down. Never have experienced such a bad customer services and the products are very very cheap quality!! They know how bad their products are that’s why they have made return impossible.. I am definitely going to take them to the court they are scamming people they need to shut down!!!”

Helpful Report

Posted 2 years ago

“Cancelled my order as Adexa could not fulfil it. They somehow only cancelled the out of stick items (and not the whole order as requested) and sent us the incomplete (cancelled) order. The customer service team is less than helpful, rude and very aggressive. Adexa refuses to refund or organise collection of the order we cancelled. I have spend so many hours with them and getting nowhere. Wonder how they can still be trading - reading others reviews. Please stay away from this company.”

Helpful Report

Posted 2 years ago

“Brought 7 items from them at the end of April for our community kitchen, which is a charity. When the items arrived we helped the driver unload them as he was on his own. He left. We then started to assemble the 6 stainless steel tables. We soon discovered that two of the tables were damaged. One was still usable but the other was damaged so that the leg would not fit therefore impossible to assemble. I rang them immediately and was told to send photos, which I did immediately. I was asked if we would accept the slightly damaged item with a discount. But no figure given so far. When I heard from them, some days later, I was told I should have checked the goods before the driver left as per their t&cs. This is unrealistic, which I have pointed out to them. No response. I was also told we would need to pay for the courier to return the item, again unacceptable and illegal. Even sent them an email drafted by Which? and quoted the Consumer Rights Act 2015. They are still telling me that we have to pay to return the item. Looks like we will need to contact Trading Standards. It’s counter productive as I am a member of of church looking to completely revamp the kitchen, which would have run into thousands. Will find an alternative supplier. If you have ordered something from them DON’T sign the delivery note until you have checked every screw and fitting.”

Helpful Report

Posted 2 years ago

“READ T&C's !!!!! All reports for Missing Broken Parts MUST be made within 24 hours I received 2 faulty/damaged heaters and because i didn't report them as faulty/damaged within 24 hours to Adexa but I did to courier and they photographed it and said they would notify. They will not replace or help. Quote from Customer Care Associate Thank you for your email. Apologies the terms and conditions are there to be read before purchase. Kind Regards , Customer Care Associate Adexa Direct”

Helpful Report

Posted 2 years ago

“Never arrived. Not recommended 😕”

Helpful Report

Posted 2 years ago

“Do not order from this company, highly unprofessional and rude. we cancelled our order after 3 hours and lost 35% of our money because of it. never heard of anything like this before. these re processing charges even though I cancelled an order within 3 hours. Avoid”

Helpful Report

Posted 2 years ago

“Product broken after 2 days. They are doing their best to not resolve the matter.”

Helpful Report

Posted 2 years ago

“Terrible service, terrible warranties and products that don't even last a year! Stay well clear, you won't save any money buying their terrible products because when they break down, you'll have to pay to repair them”

Helpful Report

Posted 2 years ago

“Stay away!! Terrible service and in fact robbery !! Sent a faulty ice machine and told to jog on as I reported it after three weeks instead of 14 days !!! A joke !!”

Helpful Report

Posted 2 years ago

“Stay away!! Terrible service and in fact robbery !! Sent a faulty ice machine and told to jog on as I reported it after three weeks instead of 14 days !!! A joke !!”

Helpful Report

Posted 2 years ago

“First and last time buying from Adexa, should have read the reviews first. Inferior products matched by poor customer service. Save yourself the hassle and shop elsewhere.”

Helpful Report

Posted 2 years ago

“After reading all these reviews and having a bad experience myself. Trading Standards - how is this company still trading?”

Helpful Report

Posted 2 years ago

“Having ordered over £4k of equipment. One item arrived damaged and another never turned up. Eventually they agreed to take back the damaged item. But I am still waiting for a refund, 3 weeks later. In addition when I reported that we were missing some parts from another item I was told as I had not advised them immediately on receipt they could not help. I even offered to buy the parts (2 small knobs) they said they could not supply them. Doesn't look good to on going support and spares. DO NOT USE THIS COMPANY”

Helpful Report

Posted 2 years ago

“Wished I read all these reviews before purchasing , cowboys is putting it lightly bad customer service where staff were putting the phones down complete amuters what ever happened to the " customer always right " first and last time you take my money Idiot company .”

Helpful Report

Posted 2 years ago

“Dreadful company. Their website makes it appear like the first order you make doesn’t go through. I ordered two of the same thing on the same day and then when I explained to them what happened even after I offered to pay for return of one item that said they would only refund 3/4 of what I paid. Seems from reviews this happens a lot and seems like a scam.”

Helpful Report

Posted 2 years ago

Adexa Direct is rated 1.1 based on 1,054 reviews