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Adulttoymegastore Reviews

4.7 Rating 7,371 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

4.7

Based on 7,371 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 1st January 2024

Adulttoymegastore 5 star review on 23rd October 2023

Adulttoymegastore 5 star review on 25th July 2023

Adulttoymegastore 5 star review on 8th July 2023

Adulttoymegastore 5 star review on 22nd June 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just so everyone knows the super duper express delivery option that you pay $15 for? does not mean overnight delivery but two days to deliver instead of three, at least it was in my case. ATMS don't tell you this, just that you get priority shipping. I don't know how ATMS rates themselves on this super duper express service, I'd be interested to know.”

Posted 1 year ago

We advertise Priority Dispatch as a fast track within the warehouse - it does not affect delivery couriers times. Glad I could clarify that for you 😊

Posted 1 year ago

“Great website, unfortunately the products can be hit and miss.”

Posted 1 year ago

We appreciate your feedback!!! We offer products from hundreds of different brands. OS sorry if some have not worked for you. If you need any recommendations please give us a call or email 😊

Posted 1 year ago

“Please stop emailing me, I just ordered some rubber dongs I don't need 10 follow up emails asking what I think. This spam makes me want to go to peaches and cream next time. Cheers.”

Posted 1 year ago

“service was great product was not what I expected”

Posted 1 year ago

Please email us if you have any issues with a product and we can assist 😊

Posted 1 year ago

“I received the wrong card game and was unsafe the blindfold wasn’t in the pic like it was in the pack online for the other product.”

Posted 1 year ago

We can see you have not made contact with our customer care team - we would love to resolve any issues! We have emailed you 😊

Posted 1 year ago

“Disappointed when things went wrong.”

Posted 1 year ago

Sorry we couldn't help further! We can see this was a customer error of entering in the wrong address. As this had already been delivered we could not assist Our customer care team offered a store credit to help with your next purchase :)

Posted 1 year ago

“Paid for Saturday delivery. Didn't get delivered till Monday”

Posted 1 year ago

We have emailed you directly as we can see we were not contacted so we could resolve this issue 😊

Posted 1 year ago

“I’d love to write an honest review but I haven’t received anything yet. Or even received any tracking information so I don’t know where it is or when it’s arriving”

Posted 2 years ago

Hi there - we have emailed you regarding this as it looks like this parcel has been delivered and a tacking email was sent. Our customer care team will assist you :)

Posted 2 years ago

“My package hasn’t been delivered yet. I paid extra fee for being delivered on Saturday but this didn’t happen until now (Sunday night).”

Posted 2 years ago

“It wasn’t a great experience this time. I was telling my partner how good you were. We check the delivery timeframe and it lined up with getting our purchase before a romantic weekend away. It was very late with little clear communication around the delay. I called up and was told I had been sent an email which I hadn’t. The email came a day and a half later and the items 4 days after that. One of the outfits was only half and outfit which wasn’t clear from the pic or description.”

Posted 2 years ago

“Why the voucher provided from my previous purchases have a expiry date?? It doesn't make sense!”

Posted 2 years ago

“Out of the 9 I have opened the nipple stickers one of them were ripped the finger vibrator doesn't charge put on charge for 4 hours and still won't work and the blindfold the strap was broken”

Posted 2 years ago

Oh no! As we have not received an email regarding this, I have sent one so we can resolve this for you 😊

Posted 2 years ago

“I had a order that did not arrive. I was home all day and no delivery came. So i spent around $30 and got nothing, not even a note on how to recieve my parcel. please can i be refunded so i can rebuy it or get another order sent cause ive already paid.”

Posted 2 years ago

We are currently resolving this with you via email - our customer care team is always happy to resolve courier issues via email!

Posted 2 years ago

“Brought a pre order product which was ment to arrive on or before a set date and arrived late, with no acknowledgement of its late arrival”

Posted 2 years ago

Hi Brent! We sent multiple emails to you detailing the issues affecting the arrival of the calendars into our warehouse, unfortunately, this was due to Covid delaying seafreight. Sorry if you did not receive those emails!

Posted 2 years ago

“Packaging wasn't discrete could make out what it was. Not nice for courier driver”

Posted 2 years ago

“Paid extra for quick shipping and Saturday delivery was shipped following day and was close by to my home on Friday but not delivered Saturday and now 4 days on it has still not arrived.”

Posted 2 years ago

Hi there! So sorry about the courier delay - we noticed we were not emailed about this. I have contacted you directly to resolve and can see it has now been delivered 😊

Posted 2 years ago

“Brought 2 items and 1 isnt working. So in the process of sorting that out”

Posted 2 years ago

We have resolved this query - our customer care team are always happy to help with any product issues 😊

Posted 2 years ago

“I ordered a Thalia tongue vibrator but it doesn’t work properly and now I cannot find it on the website”

Posted 2 years ago

We have emailed you regarding this - please get in contact with us directly if you wish to sort a faulty product 😊

Posted 2 years ago

“All the lingere items I purchased were of poor quality and design. Total waste of resources all round.”

Posted 2 years ago

“Paid extra for saturday delivery, it’s Tuesday and do not have my items.”

Posted 2 years ago

Oh no - we have emailed you and refunded you due to this. Thank you for your understanding!

Posted 2 years ago

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Adulttoymegastore is rated 4.7 based on 7,371 reviews