Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.72

4.7 Rating 8,173 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,173 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

Write Your review

Tell us how Adulttoymegastore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Adulttoymegastore 5 star review on 23rd July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“loves the bottoms but the bra was far too small, too bad you cant choose different sizes for each item”

Helpful Report

Posted 5 years ago

Hi there! We're sorry to hear of this issue with the bra being too small. This feedback will be passed on to the product team and we thank you for bringing this up to us. We apologise for any inconvenience this may have caused and thank you for the feedback. Thank you.

Posted 5 years ago

“Great company to deal with. Quick purchase and delivery. No hassle. Only complaint is item was advertised as quiet. Not likely. Similar to a Traction engine would be accurate. Certainly not a toy you can use discretely when others are in the house. haha Satisfyer Pro.”

Helpful Report

Posted 5 years ago

We're sorry to hear of this product issue! We will look into this for you and investigate the issue to see if there was an issue regarding the item you received. Thanks for the feedback however and we're happy to hear you loved dealing with us! We appreciate the review and will use it to improve.

Posted 5 years ago

“Customer service is fantastic, only concern is my replacement satisfyer pro (which was sent as my first one didn't charge from the get-go) had the same issue.”

Helpful Report

Posted 5 years ago

Hi there. We're sorry to hear of this issue and it does certainly sound like a faulty product. Although we are unable to check this when sending the item, we apologise about this inconvenience and hassle. We will send you correspondence to get to the bottom of this ASAP so please hold tight while we look into this! Thanks for your feedback and patience.

Posted 5 years ago

“I still do not have my package yet.”

Helpful Report

Posted 5 years ago

Hi there Missy, we're sorry to head of this delay. Your order has been dispatched from our warehouse and is with the courier company so unfortunately the delays are out of our hands. We still apologise from this however as it is still under our breadth of responsibility. Our service team has lodged an inquiry regarding your package whereabouts so please hold tight and we'll get to the bottom of this issue ASAP. Thank you for your patience.

Posted 5 years ago

“Service was superb and I would’ve rated 5 stars as Item arrived overnight BUT packaging was damaged. So disappointed as it was a gift and I had to ditch the packaging to gift it. Item was packed well so am guessing it was dropped in transit. Regardless, it was not received in perfect condition and I needed it that night so couldn’t request a replacement.”

Helpful Report

Posted 5 years ago

Hi there. We're sorry to hear of this issue regarding the packaging being damaged! We will look into this issue for you to deduce where the issue occurred and get to the bottom of this problem ASAP. Thank you for your feedback and hold tight.

Posted 5 years ago

“Great service and product”

Helpful Report

Posted 5 years ago

Awesome feedback! Cheers!

Posted 5 years ago

“Sorry didn’t get to try it nz post didn’t even deliver it”

Helpful Report

Posted 5 years ago

We're so sorry to hear of this delivery issue! We will look into this non-delivery for you and get to the bottom of this problem ASAP. Please keep your eyes peeled for an email from our service team (and please keep your eyes on your spam/junk folder as our messages may end up there). Thank you for your patience and cooperation.

Posted 5 years ago

“Fast delivery and the product was as advertised. Disappointed with the quality though, as the inflatable part of the toy leaks air and it deflates within seconds.”

Helpful Report

Posted 5 years ago

Sorry to hear of this product issue! We have sent you correspondence regarding this fault, so please keep an eye out in your emails and we'll get to the bottom of this ASAP! Thank you for your patience.

Posted 5 years ago

“The service from ATMS is great however the last product purchased is not. Very disappointed with the Ovo R6. The wireless control only works with the remote within 10cm of the device which defeats the purpose. Also despite following the enclosed instructions it does not turn on with the remote after insertion so again defeats the purpose entirely. Very unhappy with this purchase.”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue regarding the product! We have sent you an email regarding this and will look into the item in question to see where the issue has occurred. Please hold tight, keep your eyes peeled and we'll get to the bottom of this ASAP! Thanks for your patience.

Posted 5 years ago

“Haven't received my goods yet, I suspects it due to high volume of post due to covid 19, hopefully it arrives soon however from emails received you guys have shipped it within a day of my purchase which is a good sign”

Helpful Report

Posted 5 years ago

Sorry to hear of this delay! As there is the COVID situation, the postal service has been inundated with packages, however they are being steadily moved so yours should be with you shortly! Let us know how everything is when it arrives and we hope you enjoy everything you've ordered. Thanks for shopping with us.

Posted 5 years ago

“The package arrived quickly and the packaging was discreet, but the packing materials weren't waterproof and my items were soaked upon delivery.”

Helpful Report

Posted 5 years ago

Hi there. Sorry to hear of this issue! We have sent you an email regarding this problem, so please keep an eye out for a message from our service team in your emails and we'll get to the bottom of this ASAP. Thanks.

Posted 5 years ago

“Maybe it's just me but male sex toys thus far have done nothing for me, this one was no different it didn't feel bad but it certainly wouldn't have gotten me anywhere close to climax, The vibration I feel was too strong even at its lowest setting was making my hands numb. Though judging by other reviews it definitely works for others”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue with the product! We'd love to help you find your ideal product so if you stop by again, please contact our service team as they'd love to help you find the perfect product! Thanks for shopping with us though and we do hope to see you again as we'd love to help. Cheers.

Posted 5 years ago

“Quick delivery. Toys are of good quality but definitely check product reviews as some are not as they appear.”

Helpful Report

Posted 5 years ago

Hi there. We will look into the items and see if we can amend anything to mitigate this issue. Thank you for the feedback.

Posted 5 years ago

“Happy with my order apart from when I got my package the lube had leaked thou everything”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue! We have sent an email regarding this issue so please keep an eye out for an email from our service team and we will get to the bottom of this ASAP. Thanks.

Posted 5 years ago

“I had high expectations for the satisfyer g-spot rabbit considering the reviews, however, the clit stimulator is far too big (wide and especially deep) for me - it has potential and it's still ok but needs an option of attachments to modify size...yet to climax”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue! We'd love to help you find the perfect product so please get in touch with our service team and they'd love to assist you in finding something that suits you more! Thank you for the feedback.

Posted 5 years ago

“Only 1 out of my two items works properly, tried contacting atms and have had no reply. This was my first purchase from this site and I think it may be my last.”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue! We have emailed you regarding this issue so please keep an eye out for an email from our service team and we'll get to the bottom of this ASAP. Please check your spam/junk sections of your emails as well as some of our correspondence ends up there due to the nature of goods we provide. Thank you for your patience!

Posted 5 years ago

“Everything arrived. One item broken. Packaging seems like it may have been opened, returned and resold. Everything has a weird smell. Slowly going away with excessive cleaning. Most of the products aren’t ‘Legit’ hence their prices. Won’t be buying again. But am not TOTALLY disappointed with them. You get what you pay for.. or less.”

Helpful Report

Posted 5 years ago

Sorry to hear of these issues, Claire. We have sent correspondence regarding this so please keep an eye out for an email from our service team. Thank you for your patience.

Posted 5 years ago

“The website is easy to use and the communication was great from ATMS. I was very disappointed in the quality in one of the outfits - the zip was poor quality and broke on first use. The black dye from it also stained a few surfaces!!”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue! We have sent you an email on this issue, so please keep an eye out for correspondence from our service team. Thank you for your patience.

Posted 5 years ago

“Overnight delivery took 11 days, product not as described (too small). Bit disappointed really”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue! We have emailed you regarding this issue so keep an eye out for contact from our service team (spam/junk may as well). Thanks for your patience.

Posted 5 years ago

“The free gift mini bullet I received did not work. Its definitely not your guys fault but I am disappointed with the toy. On the plus side the shipping was extremely fast and the parcel was well packaged.”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear about the bullet issue, we'll look into the item! Glad to hear the shipping was quick though and the parcel was well packed! Thanks for your feedback!

Posted 5 years ago

Adulttoymegastore is rated 4.7 based on 8,173 reviews