Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.30

4.3 Rating 1,789 Reviews

82 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the product Satisfier 2 will not charge up. One of the contacts doesn't protruding out of the body, no contact with the charger.”

Helpful Report

Posted 3 years ago

Hi Vojta!!! So sorry about this! We can see that you have not emailed our customer service team about this so we have sent an email to rectify this situation 😊

Posted 3 years ago

“Easy to purchase and shipped quickly. Unfortunately the items were shipped in a plastic shipping satchel, and the wrapping did nothing to protect the boxes from being crushed. While I'm sure the items are fine, pulling out a box of condoms that looks to be run over by a truck doesn't really exude confidence.”

Helpful Report

Posted 3 years ago

Have emailed you regarding this - so sorry that the couriers weren't their usual gentle selves! Anyone who has issues with their products or parcel please do contact us directly at info@adulttoymegastore.com.au and we can try our best to help 😊

Posted 3 years ago

“Hmmm still testing my purchase and hope it will perform as expected maybe a design fault but time will tell (excuse the pun)”

Helpful Report

Posted 3 years ago

Hi there Myles! We hope the product works out great for you and if there are any troubles, please get in touch with our service team and they'd love to help assist you! Thanks for shopping with us and we hope to see you again soon!

Posted 3 years ago

“Slow but good”

Helpful Report

Posted 3 years ago

Despite it being slow, we're stoked to hear you think the item is good. Keep on enjoying your new toy and we hope to see you again, Isabel! Cheers!

Posted 3 years ago

“Delivery delays”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear of this issue regarding delivery. We will look into this for you and lodge an inquiry as to where your package it. Thank you for bringing this to our attention, we appreciate it and once again apologise over this issue. Thank you for your feedback regarding this matter.

Posted 3 years ago

“The quality of the item and timing of delivery was great. But I was expecting the collar to be black not tan so was disappointed.”

Helpful Report

Posted 3 years ago

Sorry to hear of the colouration issue. We will look into this to see where the issue occurred as a way to resolve this matter. We hope you enjoy the item however as the quality is still great as we'd really love for you to have fun with the collar! Thanks for your feedback and we appreciate that you have brought this to our attention.

Posted 3 years ago

“Can’t review an item I haven’t received! Order over 2 weeks ago via express post and nothing yet.”

Helpful Report

Posted 3 years ago

We are sorry to hear of this postage issue, Jacqui. We will look into this for you and get to the bottom of where your order is ASAP. Thank you for bringing this to our attention. Hold tight and look out for an email from our service team. Cheers.

Posted 3 years ago

“Fine but it said express shipping was like 5 days including covid delays and this was not the case. Took much longer. What's the point of paying extra for express?”

Helpful Report

Posted 3 years ago

Hi there. We are sorry to hear of this delay and apologise to you for it. As the COVID situation is ongoing, there are unfortunately parameters out of our control which may be causing these issues. We still apologetic over this however and will investigate this issue for you to get your items to you ASAP. Look out for an email from our service team regarding this matter and we'll resolve this issue as soon as we can. Thank you for your patience.

Posted 3 years ago

“So many emails!!! Buying DISCRETE is not possible.”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear of this issue regarding the emails. This feedback will be passed on to the appropriate team and looked into further. Thank you for leaving your feedback.

Posted 3 years ago

“Postage was fast”

Helpful Report

Posted 3 years ago

Glad to hear you received your package quickly! Thanks for the review.

Posted 3 years ago

“Whilst my first order was despatched quickly, thier inability to communicate and/or willingness to assist when there are issues, overshadows the speed. I will not order again. I have since found a site that gets on to issues extremely quickly and do everything they can to sort out any issues quickly.”

Helpful Report

Posted 3 years ago

Hi there Paul, we're sorry to head of this issue which occurred during the process of your order. We apologise for any inconvenience caused and would be very keen to look in to your issue. Please hold tight and we'll get an email to you regarding this. Thanks for your feedback.

Posted 3 years ago

“No instructions with item so thought to start with it didn't work. Got it working and well it's ok”

Helpful Report

Posted 3 years ago

Sorry to hear of this, Tania. We will look into this for you and we appreciate you bringing this to our attention. If you have any further issues with the item, please get in touch with us and we'll sort them out ASAP. Thank you for the feedback.

Posted 3 years ago

“fast delivery, overall it was okay”

Helpful Report

Posted 3 years ago

Glad to hear your item quickly delivered, however, we're sorry to hear your order was just okay. We'd love to help you find the perfect pleasure product so if you happen to stop by again in the future, please don't hesitate to get in touch with our service team and they'd love to assist you! Thank you for shopping with us and for the feedback!

Posted 3 years ago

“The box was marked and worn. If it was in a store I wouldn’t have bought it. Made me question if the box had Been opened before although the stickers were intact.”

Helpful Report

Posted 3 years ago

Sorry to hear of this issue! Due to the transit journey, sometimes the packages may encounter rough conditions which are unfortunately out of our control. We apologise for this regardless though and can assure you that our products are never opened due to the nature of the items we provide. We have sent you correspondence regarding this so please keep an eye out and we'll get to the bottom of this issue ASAP. Thank you for your patience.

Posted 3 years ago

“Toys were good but damaged packaging on satisfyer”

Helpful Report

Posted 3 years ago

Sorry to hear of the packaging issue. We will look into this for you. Glad to hear the toys were all good though and we hope you keep on enjoying them. Thanks for the feedback.

Posted 3 years ago

“The product is good, 2 problems I have though... 1) your site does not show size dimensions for your products. 2) I paid for signature required for this item only for the courier to leave it at my door without my signature facing a busy street where anyone could have taken it, it's all on cctv.”

Helpful Report

Posted 3 years ago

Hi there. Thank you for your feedback. We have amended the sizing for the item you had purchased, we appreciate you pointing that out. Apologies about the courier issue, however, as the courier is an external company from us, we don't have control over some factors. We will contact the company though to try and get to the bottom of this issue. Thank your for the feedback and we hope that you enjoy your purchase.

Posted 3 years ago

“Despatch delay, delivery delay, okay quality”

Helpful Report

Posted 3 years ago

Sorry to hear of this, Danielle! Due to the current virus situation, there have been slight delays. We have sent you an email regarding this issue so please keep an eye out for correspondence from us. Thanks for the feedback.

Posted 3 years ago

“My order arrived quite fast but it was packed poorly and both product boxes were broken and bent - one of the items was quite expensive and was meant to be a gift so it was disappointing. The products themselves were good so I've made another order - I hope this one is packed better.”

Helpful Report

Posted 4 years ago

Sorry to hear of the packaging issues! We'll look into this issue for you. Happy to hear you enjoyed your other items though and we hope the next set is just ad good. Thanks for the feedback.

Posted 4 years ago

“I have not received the product as yet”

Helpful Report

Posted 4 years ago

Hi Lisa, sorry to hear of your purchase not arriving yet. Due to our warehouse being located in NZ, there have been some logistical delays with items. However, we still apologise about this issue and have sent correspondence to you regarding the problem. Hold tight and keep an eye out in your emails (spam/junk as well) for contact from us and we'll suss this issue out ASAP. Thank you.

Posted 4 years ago

“Postage was very slow for express, vibrating undies don’t work and was sent a queen size outfit instead of a small. Other than that I was impressed with the rest of items.”

Helpful Report

Posted 4 years ago

Hi Renae, sorry to hear of the issues encountered with your order! We'll look into these problems and have sent correspondence regarding this, so hold tight and keep an eye out for an email from us. Thanks.

Posted 4 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,789 reviews