“Hello
Presentation of the packages upon arrival as they were for Christmas presents, Candle smashed, boxes toys came in damaged and crumpled. candle was thrown out and I replaced the boxes on the other toys, not ideal but it is what it is.
All they were wrapped in was a brown piece of paper and and thrown in a plastic shipping bag.
At the time never expected to give a review so dont have pictures.”
“Have made a few purchases from here now and I'm very happy with the products and the customer service for the one product that didn't work. They always have good prices and packages often arrive earlier than expected (for me anyway!)”
“Overall, pleased with the product, the price, and the item was dispatched at a reasonable speed to Australia. I was disappointed that despite using the .com.au site, they did not make clear during the selection, purchasing, or shipping process that the items were coming from NZ, nor that they were billing from NZ, which resulted in an unexpected overseas transaction charge on my credit card. To be fair, the website does explain that they are based in NZ if you go searching for that in their footer links, but as someone who has been in e-commerce, I know it's not that difficult to make it more clear, and it's misleading to not do so when you are using a country-specific website (.com.au) that targeted me in Aus through google ads. I contacted the company to alert them to this fact and request a rebate for the fee, to which they promptly responded saying basically, "Not our fault, it says so on the website"...”
“I recently made an order, unfortunately the charger didn’t come with what I ordered, but when I emailed customer support, Natasha was quick to respond and straight away offered to send it out with no issues, very easy to deal with. Would buy from again.”
“Excellent service, my order was slightly late so they threw in a $10 voucher as well as a 20% off coupon. The package was discreet and packaged safely with sustainable packaging paper which I loved, they also put in a free little gift. Incredibly impressed and will be ordering from them again!”
