“I put an order in an paid with paypal after 2 weeks i still not have received the toys and also i never received any email as proof of purchase.
Post office said they did not received the physical package but only a notification.
I am still waiting.”
We have already been in contact with you regarding this. Your order was sent back to us due to a lack of address. We are working on the next steps to help you 😊
Thank you so much!!! We believe that discretion is important when receiving any type if good - we are glad that you appreciate the way we package your items 😊
“One star less as I paid extra for 2 to 3 day delivery and it came day 5. Good product and good price. Deceiving with au site but post from New Zealand.☺️”
Hi there - we really appreciate your feedback!!! We do detail onsite that we are based in New Zealand. In terms of your delivery we are sorry for the 2 day delay - it seemed there was an unforeseen delay in your area.
“After hearing people rave about the satisfyer 2 I wanted to get one. Unfortunately I can’t seem to get it to work. Reading reviews makes me think I’ve purchased a faulty one. It takes me ages to position it and still then I don’t orgasm. I orgasm regularly with toys and I am just not feeling it at all. I’m very dissatisfied and disappointed.”
Thank you for your honest feedback!!! If you do have issues with a product please do review it on the product page on our site. This review system is for our services not for personal concerns of the products 😊
“I have made multiple orders through ATMS and while the vast majority of these have been straight forward [ efficient, quick dispatch, discreet external packages and a great range of products] on the rare occasion I have had a problem their service has been amazing. Let’s face it when things are not OK is really when quality service is put to the test!
I have been contacted promptly if there has been any issue with supply with polite, friendly and informative correspondence. In the two occasions I had an issue with a product not performing satisfactorily I was more than pleased with the response from ATMS - who clearly presented my options - full refund or replacement. I was promptly refunded on one occasion and the replacement item chosen in the second circumstances was dispatched and delivered at no cost to me.
Love browsing ATMS!”
Thank you so much for your feedback Leigh!!! Unfortunately sometimes there is a faulty in a batch of stock, this is why we are quick to resolve things for you. We really appreciate you for emailing us directly so we can be as quick as we can about replacing or refunding 😊
“i did an order with express delivery at 9:15am NZ time april 15
i was expecting my order to be picked up/collected by DHL
the same day as payment but for some reason it wasn't
it seems the wait time for pick up is 24 hrs after i get the tracking number from ATM, terrible shocking service
when i first did orders they shipped out the same day only few hrs after i sent payment, but now for some reason it's 24hr Delay
so 1 star for Despatch service”
