AHF Furniture Reviews

1.3 Rating 152 Reviews
9 %
of reviewers recommend AHF Furniture
1.3
Based on 152 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 22%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
19
Anonymous
Anonymous  // 01/01/2019
I was a bit concerned about receiving our new sofas after reading such negative reviews. But I am very pleased with our new Leo sofas. they did take a long time to be made, and though they've only been in our house 2 days, so far they were worth the wait. comfortable and stylish. the actual delivery went smoothly by friendly and professional delivery team dont be put off my negative reviews. Customer service were also polite and helpful on the few occasions I had to call. 5 stars.
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Posted 1 year ago
Immaculate store and very well laid out. Jake who assisted me was friendly polite and very knowledgeable. He answered all my queries promptly and made the whole experience pleasurable. Would definitely shop there again.
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Posted 1 year ago
Excellent service by knowledgeable sales assistant, didn't feel pressurised or hurried
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Posted 1 year ago
Very helpful staff.
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Posted 2 years ago
Ordered a sofa online in November with a February delivery. Delivery was in March due to Covid which was completely understandable. When delivery was due the wonderful customer service organised a Saturday delivery at short notice due to my work commitments. Sofa arrived without legs and again the customer service care was brilliant and legs were promptly delivered. The whole experience and goods were excellent and I would order from them again. Great customer service 😊👍
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Posted 3 years ago
Bought 2 Three seaters from AHF in Aug.20 got delivered in Feb.21 but due to pandamic accepted the delay, but to our surprise it was the wrong colour. Spoke to AHF customer care team Mr Zaheer, who was apologetic and apologised for this mistake, offered couple of options which looked attractive but the time scale was not acceptable so we asked for refund, again Mr. Zaheer was very helpful, and told me once we receive the goods we will give you a full refund which he did. I would still go and visit AHF store and advice anybody to buy from them, as my experience tells me that they are very professional in customer care. Thank you AHF
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Posted 3 years ago
Fantastic service, great staff, order arrived when stated, very pleased.
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Posted 3 years ago
Excellent service got furniture on time, great quality, great staff and communication.
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Posted 3 years ago
After dealing with darren for our dining table and more recently with ken for sofas both amazing at what they do with ken even fetching one of the dining chairs to colour match the sofa. Today we had the dining table delivered and the delivery drivers were absolutely brilliant if i could give 10 stars overall i would.
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Posted 3 years ago
After viewing sofas in-store, we decided to place our order online. I contacted customer services twice, once to order swatches and then to discuss delivery, both times the staff were really helpful. Our sofas were ready for delivery after the stated 7 weeks promised and the delivery staff were again really helpful. Based on my experience, I would definitely recommend.
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Posted 4 years ago
Greeted then left to brouse,then excellent assistance to finalise choice and order.
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Posted 6 years ago
Bought a corner unit after 16 months realised seam wasn’t stapled and seat sunk was told to pay £60 for technician to come and look at it under 10 year guarantee was not made aware of this charge when purchasing should be made clearer so paid the £60 appointment made technician came out a bar wasn’t put in right fixed it straight away and sorted seam out all in my home excellent after service would recommend to friend and will definitely use this store again has can’t fault after sales service
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Posted 2 years ago
Very happy with the furniture, large sofa and armchair delivered within 7 weeks of purchase. Good communication on delivery times and the furniture is very comfortable, especially the sofa. I don't normally post reviews but thought I would do so as I'm more than satisfied with the products and service and wanted to balance out all the negative reviews on here.
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Posted 4 years ago
Mattress quality only 3 weeks old and already sunk on my side of bed
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Posted 2 years ago
We brought a 2 and 3 seater sofa from this company. Sale's staff were very good and our sofa's are very good at the moment. But my complaint is we had a easily fixed problem with a broken recliner spring. So I went to the store we brought it from.. they told me to get it touch with customer services. So thinking it would just be a case of putting a new spring in the post. I was told I would need a engineer to come out to look at it. This would also be at a cost of £ 72. I politely declined the offer. I will not replace it myself Because it will make my life time guarantee invalid. Also what believe is each time you use your life time guarantee you are charged £ 72. We also purchased a 5 year accidental insurance policy. So I'm wondering if that's worth the papper it's written on. That cost us £ 235. We have to see. We are in the planning stage of refitting two of our bedrooms. We definitely will not be using this company.😡
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Posted 3 months ago
AVOID AVOID AVOID ORDER NUMBER 266815 PLEASE CONTACT ME FURNITURE DELIVERED WITH MANUFACTURER DEFECTS IN JULY 2023, AFTER SALES CUSTOMER SERVICES IS AWFUL DISAPPOINTING AND LONG WINDED FOR ARRANGING REPAIRS DO NOT USE THIS COMPANY REPAIR NOT COMPLETED TO DATE
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Posted 7 months ago
Looking at all these reviews I'm not surprised everyone has had issues, I serviced this furniture for 2 months as a furniture repair technician, I have to say the furniture in a word is utter garbage, its OK at shop front sales they can be the nicest people in the world, however customer service is also garbage, I refused to service the furniture in the end..
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Posted 7 months ago
Bought a corner unit via the Fabb Furniture store. There is nothing Fabb about this. Loose threads. Cushions that have sunk within weeks of delivery and their refusal under the Consumer Rights Act to honour a repair or replacement. This company is seriously lacking customer support as the customer is basically told to clear off. This is going to be highlighted by the media and I'll gladly post how awful this furniture is. DO NOT ORDER from this company at all
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Posted 9 months ago
Looking at other reviews, there appears to be an ongoing issue with poor customer service. I ordered a sofa on 9th October 22, which still hasn't arrived. At the time of purchase, signs were displayed all over the showroom guaranteeing a Christmas delivery. I received regular updates from the time of purchase to say that the sofa was on target to be delivered right up until 15th December, then the calls changed to say there was a delay and that it would be the 1st week of January. Another call confirmed that there was a further delay and the estimated delivery is now the end of January, due to shipping delays. Staff are trained like robots and just constantly apologise without dealing with the issue. There is no option to cancel your order (which is in the small print). The sofas are not British made as I was led to believe. They are manufactured in Asia and shipped to the UK where they are assembled. This company needs to stop false advertising and deal with the ongoing complaints it is receiving. Had I read the reviews first I would not have ordered from them. I strongly advise people not to order from these until they sort out the backorders and customer complaints.
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Posted 1 year ago
Sofa was delivered in feb 2021 and has now got a fault on the fabric, was told it had a guarantee on the fabric for two years, when called to ask it to be repaired I was told it would cost me £60. For someone to come out and look at it. Explained to the girl on the phone that no where in my contract did it say I had to pay for it to be repaired, she just said you pay for it or we don’t come out. Asked to speak to a manager who she said was not available and would tell me the same thing. Would not recommend this company at all.
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Posted 1 year ago
AHF Furniture is rated 1.3 based on 152 reviews