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Airconditioning Online Reviews

4.4 Rating 366 Reviews

86 %

of reviewers recommend Airconditioning Online

Company Reviews

Product Reviews

4.4

Based on 366 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

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“Great price which beat local business prices. Easy to order on well designed website. Good communication by staff, very prompt attention to customer enqueries. Only issue is, you don't get a proper receipt after payment is made showing payment was made with a zero balance owing.”

Posted 3 years ago

“Very competitive pricing - easy to order and arrived within 8 days. Tracking of the item would help as I was wondering when it was going to be delivered after fours days with no communication..”

Posted 3 years ago

“Airconditioning Online were fantastic. They were punctual and efficient; gave helpful advice; a quote and got the job done as agreed. The team were polite, thoughtful and tidy. Love the quiet airconditioning and now looking forward to January. Thank you”

Posted 3 years ago

“Airconditioning Online reliably provided the service of retailing a split system air-conditioner. They arranged a rescheduling of their advised delivery date to suit my needs. There was adequate communication during the process by email and phone. Delivery was made by a team who delivery exclusively for the air conditioner supplier (Samsung) and they were friendly and obliging in placing the unit where I wanted it.”

Posted 3 years ago

“Horrible experience. I purchased two units and the seller sent me the wrong control panels for both units. Now taking legal action as the seller denies any responsibility on the basis that the 'packaging', i.e. labels on the boxes were corrected, though the seller recognises sending me the parts that are not consistent with the manufacture specifications. Now I have the air con not functioning and the seller refuses to resolve the issue by replacing by the correct parts. Terrible experience. Do not recommend to any one. To also mention that this is is the third time that I bought from this seller from my recollection. In all previous case I had to face the same issue: Bought 2 air con units and one or both of them is not available and the seller offer them 'an old model' for the price of the latest model. Though as per the seller website it is in stock. Buyers be aware of this online seller. I would give less than one star if I could. In addition, the seller despite promoting have the product in stock..take ages to deliver. And worst in this last purchase given that the seller delivered the wrong product (control panels for two air con units) and refuses to replace for the correct ones.”

Posted 3 years ago

“The sale was efficient and had no problems. HOWEVER, when it was time to "click and collect" the item from the warehouse. I was already on my way (hour drive) when suddenly was sent email to say was at the second warehouse which was a further 45 mins. Or I could wait for it to go to the main warehouse which would be 1-10 business days”

Posted 3 years ago

“Fantastic and easy to deal with would highly recommend”

Posted 3 years ago

“Not sure how anyone can order online an item and then for them to tell you that the item is out of stock. I think ACCC call that bait advertising!”

Posted 3 years ago

“Good communication and support throughout. Could not use an overseas credit card which was a disappointment but otherwise a good experience.”

Posted 3 years ago

“Brilliant price - good communication and prompt delivery”

Posted 3 years ago

“Expensive delivery fees, but product delivered as requested and in good order.”

Posted 3 years ago

“Rather surprised that I received a Tax Invoice and a review request five months after the job was completed, however I have used this company three times now and am happy with both their prices and their installations. They have good buy + install packages for Mitsubishi Heavy Industries units, which I believe are the absolute best brand. I would certainly use Air Con Online again.”

Posted 3 years ago

“Great range, prices and knowledgeable staff.”

Posted 3 years ago

“Recently purchased a Mitsubishi reverse cycle unit for tenants in our house in Sydney. Airconditioning Online were fantastic to deal with from the very beginning. Quickly answered me queries over email about some very particular needs we had for installation. They did a site inspection prior to installation. The unit was installed (it did take an extra day, but that was no problem) and everything is working perfectly.”

Posted 3 years ago

“Great service, great price, saved about $5k on my new ducted system.”

Posted 3 years ago

“Recently used Airconditioning Online again - for the 3rd time. Consistently good. They have exceeded my expectations each time. Efficient, friendly and reliable. And best value!”

Posted 3 years ago

“My experience of this company was very good. The ordering and installing of the air con units was straightforward and efficient. The staff were polite and respectful and good at their job. I am very pleased with every aspect of the order and installation and the price was the best by far of the three quotes that I had obtained. If I want further air con units next year I will be going back to Airconditionong Online and would recommend them.”

Posted 3 years ago

“The first dealing with your company was faultless however the second was less than impressive. I was quoted on the most expensive item and not all questions were answered. I was promised a return confirmation e-mail weeks ago and I am still waiting even after sending another reminder.”

Posted 3 years ago

“Great price, quick delivery”

Posted 3 years ago

“Bought a black mitsubishi aircon from them. Reasonable price, very friendly and prompt installers provided by them. Overall good service, I'll use again.”

Posted 3 years ago

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Airconditioning Online is rated 4.4 based on 366 reviews