Name: Airydress
Rating: 2.18

“I agree with all complainants on this review site. The products delivered to me were nothing like the pictures on the site and sizing is terrible. The materials used were totally different to the photos on the site. Cheap and horrible!”

Helpful Report

Posted 4 years ago

“The item i ordered was NOTHING like the pictures provided,not even the same colour.It was so poorly made i cannit sew and still would have done a better job.Not the material type either and sizing was not right either.I would recommend giving AIRYDRESS a VERY wide berth when online shopping for clothes and will NEVER purchase from them again”

Helpful Report

Posted 4 years ago

“Very long wait for delivery 6 weeks, you try to put a review on their site, and it automatically puts one on in your name, and its a positive review, when i dont want to write a positive review, the clothes are not what they say on the site, the qualilty is shockinly poor, they look nothing like what you have orderd, how is this company still allowed to trade, stay away from this site, and also check, they have other sites in different names, be aware, would highly recommend NOT TO USE THIS SITE”

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Posted 4 years ago

“My first order didnt arrive. I complained and reordered but had to pay postage again. I just received my new order. The quality of the material the clothes are made out of is really bad. The garments look amazing on the website but do not look anything like they do on the website. I cannot and will not wear anything I bought. I will never buy anything from this website again.”

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Posted 4 years ago

“Still waiting for my order way past delivery date. Phone number for customer service is not valid. I really wanted to purchase more items but won't at this point.”

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Posted 4 years ago

Hi Lori, Sorry to hear that you haven't received the order. Generally speaking, the order will be sent out within 7 business days from the day you place it, and for pre-orders it needs 14-21 business days on processing. Once your order is shipped, our system will send you a Shipping Notification Email that includes the tracking number. You can also track the order information here: https://www.airydress.com/track-info.html or log in your account and check the status in "My Orders". Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“Pat Gradin I felt like the sizes were wrong, the material was thin and cheap, wanted to return items, was told I would be sent return information that was Oct 9, 2020 it is now Dec 5 and haven't heard a word. I also find it interesting that all the bad reviews all have the same complaint. All the good reviews all say the opposite. I would not buy from them again.”

Helpful Report

Posted 4 years ago

Hi Pat, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“Don't by from this company, items look quality in advert .what was delivered awful ! Impossible to contact to return items. paypal helped out. I took picture of items I can send from this phone.n”

Helpful Report

Posted 4 years ago

Hi Janet, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you're not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“I ordered a blouse in size S and received one in about a 3xl. I did not make a mistake but I lost out. Also the items are not as per photo, colour was not true.”

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Posted 4 years ago

Hi, It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better. You can request to return or exchange the items for up to 14 days upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy: http://www.airydress.com/return-policy.html. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“Son artículos de muy bajo precio y, por lo mismo, de muy mala calidad”

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Posted 4 years ago

Hi Lorena, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you're not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“Los vestidos son de calidad baja y de un corte horrible; no se parecen a los de las fotos. La página web funciona mal; no han realizado el desembolso de las devoluciones que hice.”

Helpful Report

Posted 4 years ago

Hola Maria, En cuanto al reembolso, si pagó con tarjeta, el reembolso se devolverá a la cuenta que utilizó para pagar el pedido en un plazo de 7 a 15 días hábiles, dependiendo del tiempo de procesamiento bancario. Si pagó con su cuenta PayPal directamente, el reembolso volverá a la cuenta que utilizó para pagar inmediatamente una vez procesado, mientras que la recepción del reembolso tardará unos 30 días si pagó con una tarjeta de crédito a través de PayPal, según el tiempo de procesamiento bancario. ¿Podría decirnos su número de pedido para que podamos comunicarnos con usted lo antes posible? O envíe el correo electrónico a service@airydress.com con el título "Reseñas + su número de pedido". Nuestro equipo de servicio al cliente se encargará de ello de inmediato y encontrará la mejor solución para usted. Atentamente, Airydress

Posted 4 years ago

“They have mailed my order to wrong address and have not corrected the problem. I need a phone number or direct email address and cannot find it. I'm very disappointed I thought I found a place to order clothing.”

Helpful Report

Posted 4 years ago

Hi, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“Items received are of poor quality & look nothing like the pics on their site. Wanting to return the items but after reading these reviews I don't think I'll bother. There should be a return address on the web site instead of having to contact them first, which isn't easy as their site won't let u enter the details required. Extremely disappointed & won't buy or recommend them at all.”

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Posted 4 years ago

Hi Jacki, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you're not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“No response from this company after returning two items With a detailed note Enclosed. I also sent an Australia post delivery number with date and time of delivery .... For proof of return ......No responce No. Refund Would you buy from this company? Never again !!!”

Helpful Report

Posted 4 years ago

Hi Jennifer, Sorry to hear that you haven't received our reply. For any question, you can easily reach us through: https://www.airydress.com/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“Absolute rubbish - waste of money”

Helpful Report

Posted 4 years ago

Hi Jenni, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you're not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“Airydress's website advertising is completely misleading. It is clear they they are engaging in deceptive and unfair trading, and are not meeting trading standards. They should be investigated and closed down. Check out review of this company on independent review websites. Many people have had bad experiences of buying shoddy goods from this website. I am so disappointed. The items that I received are cheap rip offs, nothing like the photos on their website. They are poorly constructed, made of vile cheap shiny synthetic fabrics (when Airy had stated they were made of cotton) and have significant flaws. They appear to be "seconds", but are not advertised as such online. The "no worry" return process is an complex admin nightmare, and expensive, as you have to pay for the postage yourself. Is it worth the expense and bother? I don't trust this company to actually refund if I do return them. Furthermore, they think they can reply to negative reviews with their "oh so reasonable" responses in order to look like a company that actually engages in fair trading. Don't be deceived, they are only wanting to to relieve you of your $$ They have no intention of taking full responsibility for the inferior goods they dispatch.”

Helpful Report

Posted 4 years ago

Hi Kath, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We already tracked your order number. Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“What a totally disappointing experience. Their clothes are cheap and nasty. They lie about the fabric the dresses are made of, eg, say it's cotton when it's actually a thin shiny synthetic I wouldn't want to wear. The dresses all have flaws, - bad stitching, obvious flaws in the printing pattern. The postage they demand is $$$$ - I'm not prepared to pay effectively the same amount as the garments in order to get a refund. I do not recommend Airy and will never use them again. AVOID AIRY!!!”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“I just received my dress today and was shocked by what I was sent. This dress was not what was pictured and the quality was dime store material. The color was supposed to be grey and it was a pale purple.the back of the dress was not hemmed only cut. There wasn't any cotton lace on the Hem . I will never order from this company again. Fool me once with your bait and switch shame on you, fool me twice and shame on me. Your ancestors are watching your deceptive ways.”

Helpful Report

Posted 4 years ago

Hi Sheila, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you're not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“I had a very upsetting experience with Airy dress . I placed my order September 21st 2020 it is a $59. 89.. Well they sure did take the money out of my account right away. I have never received the order or my money back. I have written 4 emails to them no response. Now I am tired of going back and forth and I don't play games. I don't want this order not will I ever order from airydress again. If I don't receive my refund immediately I will start the action of opening a claim at the bank and at paypal. For you received payment in full and never sent the product. From all the other reviews that I have read I can see that I am not the only customer that is highly dissatisfied. Today is now 11/08/2020 and I am looking forward to my refund. Not to you sending my email back with no reply. Very dissatisfied customer Dawn M.”

Helpful Report

Posted 4 years ago

Hi Dawn, We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title"Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“I bought 5 winter jumpers in their sale. They were advertised as label brands, with a large discount. I waited 6 weeks for delivery, had to keep contacting them.They blamed Coronovirus, but surely customer service staff could work from home?! When the goods arrived, none of them were labelled, even with washing instructions. Only a size label. They are all made of a very cheap, thin dress-like material, nothing like the photos on their site. They are only suitable for summer, or other seasons with another layer on top. The stitching is badly finished on all 5. They appear to be items that have been produced in a 3rd world factory. I'm afraid to send them back, as the customer service is so bad that I'm worried that I won't get my money returned. I would not recommend this company to anyone. In fact I am going to contact Trading standards about these items.”

Helpful Report

Posted 4 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you're not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title "Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

“I was looking for a dress to wear to my daughters yr12 graduation and the picture and description on the website was exactly what I was looking for. How deceptive the advertising was. Although I received the dress within 2 weeks the quality of the fabric was extremely poor. Instead of cotton I got cheap garment lining fabric as the dress. The lace looked cheap and tacky and the sizing was suppose to be for someone size 24/26 but would be lucky to fit someone size 12/14. Was also suppose to be lilac in colour but looks more like dusty pink. Suitable as a nightie not a casual dress.”

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Posted 4 years ago

Hi Vikki, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you're not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title"Reviews + your order number". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Airydress Reviews