AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,067 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

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“This is a company with very bad customer satisfaction. No one replies on customer support. They just keep you hanging with your complaints, nobody cares about customer satisfaction in this company.”

Helpful Report

Posted 3 years ago

“Very late delivery not yet I receive my product”

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Posted 3 years ago

“Ajio is service the worst service i ever had with online shopping. I have ordered 6-7 items and they delivered after 20 days also i wanted to return some items agent were saying that address is misrouted. Never ever go for ajio. It's simply worst and”

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Posted 3 years ago

“This is the worst app for shopping and customer care service support is not helpful at all I must say I ordered a product and it will take more than two weeks and still they said just wait . And the order returns are also same issue faced Worst online shopping experience and customer care service”

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Posted 3 years ago

“one of the worst site to shop from all big buy are returned from their end with no explanation again and again, am facing it third time.. no more shopping here”

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Posted 3 years ago

“I very dissatisfied with the delivery services from by courier partner express bee..every time the product is delivered the guys ask for otp code..bt thing is we don't receive otp code on time and that courier guy keeps on asking the code..which is very irritating...other e commerce company doesn't follow this process..they simply delivered the product.. Due to this otp process i am discontinuing shopping form ajio app..”

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Posted 3 years ago

“For my prepaid order. The product is not yet delivered byr status shows it us delivered. I visited to their delivery partner. I saw my product their then they said without Ajio confirmation we can't deliver. What type of bloody service are you providing”

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Posted 3 years ago

“They have a good variety and good brands on the AJIO luxe section but the delivery times are pathetic. It has been 15 days since I placed an order and they still keep postponing the delivery date. Idk why they chose delhivery as their logistics partner which is the worst logistics company right alongside aramex.”

AJIO.com 3 star review on 23rd July 2022

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Posted 3 years ago

“Ajio is a fraud with a pathetic customer care and no returns. I am not the person who generally writes the review. But they have made the experience so bad that I had to spend time to learn how to write the review to let people know the reality if this evil shopping site. I had ordered two tee shirts and they never got delivered to me. I made several calls ( two weeks) but no proper resolution was provided, today he (customer care executive) said he would arrange a supervisor call, but none called. My order was delivered to some one else and my money is wasted now. There was another top that ordered. I placed an order for xl and they gave me xxl. N guess what they never came to pick it up, despite placing the return order on 14th july. The shadowfax courier moron would just give a ivr based call wherein I was given only two options i.e to reschedule pickup or cancel it that's all. If a courier guy doesn't come to pickup whom to I give my top to???Trust me ajio has a horrible customer care service( who just put you on hold for hours and raise a ticket that is never solved. Later on they tell us to give a feedback only 9 or 10 not below that) . They are fooling people and making money online. This reliance group goddamn ambani will never prosper. Do hell with your online shopping site ajio. I have narrated this incident to my neighbors and friends, now even they have decided not to go with ajio, when it comes to online shopping. ...”

AJIO.com 1 star review on 22nd July 2022

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Posted 3 years ago

“Most useless app to shop looks like a fraud business we had very bad experience ordered some items and the quality was very poor want to return it but app does not allow contacted customer service and struggling since last 1 month escalated to grievance officer of the company 5 times but still no resolution old complaint closed without resolution and new complaint number given totally a fraud business please do not order and suffer from this app. Useless reply by team as cust care doesn't help”

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Posted 3 years ago

“Ajio customer service number 7978,4982,37,,//@all inquiry support helpline number 7978,4982,37,,”

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Posted 3 years ago

“Worst experience ever. They will deliver the weong and torn product and in case of return they told u ur pin code is not serviceable(even its the most reachable location) and force u to self ship. Then their warehouse reject the product and they will again force u to self ship again and again but everytime it got rejected. Now the real choas starts. Product is with u and they will say we cant refund ur courier charges because product has not reached the warehouse and v cant pick the product also. So all ur money is stuck even the courier charges too. After 100 mails ans 100 calls they will not provide u with any solution but they will fool u more and more. Finally u will be so irritated that u will leave this and this is what they want. Thats how they will earn the money and ur hard money is wasted. BEWARE OF SHOPPING WITH AJIO.”

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Posted 3 years ago

“I wish I could give 0 star, they are cheaters and don't refund money, hide account and refund details. Older refund status is not updated and hence you will never feel safe where have your spent gone.”

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Posted 3 years ago

“Seriously this the worst experience my facing in ajio ..this people r making customers fools ..1 month ago I ordered the items .but..after 2 month's I received it that too on the package they given 2 items amount also they mentioned for 2 items but I have got only 1 items ..they didn't refund money also I was fed-up by following them ... I'm not at all suggesting anyone to order in ajio 🙏🏻 get my refund first for my remaining item .. it's very easy to put in invoice the amount of 2 but check inside once whether how many items r there”

Helpful Report

Posted 3 years ago

“It's a money fraudster website. No one really listen to what the concern is. Everyone acting like idiot you place a complaint for return of product and the solution you get is you have recieved the product. I recd the product thta is why I want to return. But these idiots doesn't seems to understand the logic at all”

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Posted 3 years ago

“Absolute nonsense..... On the website, Inseam length is shown as 34. I ordered and received Inseam length 32 which was obviously small for me . Then I checked twice with customer care before exchanging whether 34 inseam length is actually available in this particular jeans # Levi's 517 . Both of them confirmed 34 Inseam length is available and therefore I can exchange. They will ensure that this it is send correctly. Again the same jeans comes . That is inseam length 32 . I AM SURE NO ONE IS GOING TO LOOK AT IT AND I AM WASTING MY TIME DRAFTING THIS . BUT MY SUGGESTION TO ALL WILL BE "DO NOT BUY AGIO PRODUCTS AS THEY CHEAT CUSTOMERS"”

AJIO.com 1 star review on 18th July 2022

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Posted 3 years ago

“I purchased a coach sling bag i received a used product ( photos attached)..i placed return request, daily i receive msg that courier guy will come to collect but he never came..i only receive msg that your pickup has been rescheduled..whenever i call him, he never picks my call..also, how can ajio sell second hand products??? its pathetic..illegal..you people are fraud...i'll never buy any luxury product from ajioluxe... Refund my amount as soon as possible or i'll take legal action against Ajioluxe.and your customer care no. is waste.. no one is available on that no.i have tried atleast 100 times but my call was never answered”

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Posted 3 years ago

“Just to bring to your kind notice that the discounted products which you are selling these days are not at all having any quality. You are Just selling the export rejected stuff manufactured at Tiripur.Your Quality commitment towards the customers are declining day by day. Please maintain your quality and good customer service I was a regular customer,in the last few purchases,I'm totally dissatisfied with ur service,qlty,and product Regards Santosh 9765957000”

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Posted 3 years ago

“Please beware of this app- Its a fraud with a pathetic customer care and no returns. I am not the person who generally writes the review. But they have made the experience so bad that I had to spend time to learn how to write the review to warn people. Order ID:FLO36365771- After multiple emails, requests and calls they told me that they would not pick up the product (they do not care if you don't like the product as they already took the money from you). Then I get an email asking me to courier the product by myself as they do not have a pick-up service. And then after you take all the time and pain to go and courier it at your own cost (Rs.350), all they do is return it back by not accepting it. When I called the customer care- I am already tired and irritated by then (this took more than a month of constant chasing and calling and emailing)- all they asked me to do is to go to the courier center and courier it again (another Rs:350). When I called the customer care and asked them on how do they guarantee a return, they tell me to write an email again. It is shocking and disturbing to see such a big retail company actually cheating people with a downrated business. If they are incapable of handling the business, they should not enter into such e-commerce business and cheat and rob people by false promising the returns. When they do not have such a service, they should disclose it to the customers and let them take the decision to buy a product blindfolded.”

AJIO.com 1 star review on 15th July 2022

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Posted 3 years ago

“I am using Ajio since a long time. Very disappointed with the fact that my account has been blocked by Ajio due to multiple returns. They did see the returns but failed to see the number of products I have purchased from Ajio. Very poor customer care. I want to return some products but unable to place the return request because my account is blocked and not displaying my order history. Atleast they could have informed me before blocking.”

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.2 based on 2,067 reviews