AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,970 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 12th September 2025

Rajesh

AJIO.com 1 star review on 25th July 2025

Anonymous

AJIO.com 1 star review on 30th April 2025

Tejas Gowda

664

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Giving 1 star rating is a compulsion as there is no option of giving negative rating to this site. They are making fool of innocent people. They first sell the worst product to the customers and when the customers complained of the broken product they accept the return but no person come for the pickup and they just make a call to the customer that pickup failed. When they are not sending anyone for the pickup then how is it possible of failure of pickup. So, I request you to stop making fool of people.”

AJIO.com 1 star review on 28th April 2022

Helpful Report

Posted 3 years ago

“I raised return request a month back and noone is coming to pick the product despite sending them so many mails. Pathetic customer care service.”

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Posted 3 years ago

“Too bad return policy. Once you get the product first of all it is not sure weather the same product is delivered and if so the too much difficult to return. There is no one to handle the problem. Worst customer care service with no solution at all. Your money get blocked once you purchase the item”

Helpful Report

Posted 3 years ago

“Worst website for shoes. Selling low quality branded products and even don't have proper customer care service. (ZERO Stars)”

AJIO.com 1 star review on 25th April 2022

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Posted 3 years ago

“Ajio waley chor hai client k paise maar letey hai...fraud ajio case ho chor ajio k upar...”

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Posted 3 years ago

“Ajio site showed up good discount on their online site,and after ordering they confirmed delivery dates and then they cancelled the order without any information...plz don't order from this site”

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Posted 3 years ago

“very poor service.....it's been more than 15 days but no one has come to pick up my exchange order which is totally different from my order. What i ordered and what i got.......ha ha ha.... even no one is coming to pickup the wrong sended item Next time i will not buy any single thing from AGIO........but wt about my current matter ???? These are the reson whay you are not at the stage where myntra , and firstcry are.”

AJIO.com 1 star review on 22nd April 2022

Helpful Report

Posted 3 years ago

“Ajio online shop is frud company in India lot of seller loss lot off money don't sale on ajio com. Seller policy is a very bad and just like seller barbar I also loss 2 Lac.”

Helpful Report

Posted 3 years ago

“Worst experience with Ajio online shopping. It is more than 8 days, no return pickup. Only SMS floated on mobile and compliant raised. Hopeless resolution on compliant and hopeless answers by the executives. Will never do online shopping with Ajio after this experience.”

Helpful Report

Posted 3 years ago

“Wrong product delivered with order no FN7202205602 and when I return with return I’d RT63454309 refund is not transferred till now and giving execuse that its a non Ajio product then how a product that is non Ajio is packed in Ajio packet and delivered with Ajio deliver partner. Worst online shopping website”

Helpful Report

Posted 3 years ago

“Very very disappointing app I have placed my orders on 9th of April and still I haven't received my order even I am in a city. It was given expected delivery today but not it is showing that there is a delay. This was my first order that I am sure that this will be my last order. I personally suggest not to shop with ajio. This is my first bad experience with an online app.”

Helpful Report

Posted 3 years ago

“Worst ever app!!! Please don't try to purchase from ajio. After cancellation, in one month they calling me more than 100 times. After launched a complain, they are still calling me to accept the order. It's really irritating!!! If it is posissible I can give even less than one star. 😠😠😠😠”

Helpful Report

Posted 3 years ago

“Have good offers, but fortunately quality of the product is not at all acceptable. Have ordered many product from ajio. 1/10 is acceptable ratio. Its waste of time looking for dresses, ordering, waiting for the product, disliking, returning, waiting for refund.. Better not to order anything from ajio. Some how the dresses are good in Showroom (Trends) but disappointed with Ajio.”

Helpful Report

Posted 3 years ago

“Ajio is the worst app I have ever used. The product you deliver will be used and sometimes without tag and we get different sizes of the same product and when we try to return or exchange it won't be accepted or we have to face the loss. And customer care is also worst we can never get connected but only through mail but the problem won't be solved and they will close the complaint. Very pathetic experience with Ajio. I will stop shopping at Ajio.”

Helpful Report

Posted 3 years ago

“Delivery experience is beyond bad. Waiting since 3 weeks for my order, keep getting emails every day to be ready with cash on delivery, than no contact nothing, order isn't coming. Suddenly after weeks waiting j received emails that 4 our of 6 items order have been cancelled due to unknown reasons. Meanwhile i talked 2x to customer care, thay promised they'll send, but never did. They promised a voucher as excuse, but never did. 2) my husband and received wrong order. And now has to wait 10-14 days for replacement. Ridiculous.”

Helpful Report

Posted 3 years ago

“I have been trying to return a pair of shoes for the last 10 days. They sent me a totally different pattern. I have sent them all the details, in spite of that, they say that they are going to investigate further. The site was good before lockdown... now it is avoidable.”

Helpful Report

Posted 3 years ago

“placed an order for 4 items on 24 th March, and i placed a return order for one the product, which was of worst quality and overpriced around 3k ,however after continuous follow up no one attempted for a return , and now I am being asked to do a self return, this whole process is very frustrating and inconvenient for me , i have raised complaints twice and executives gave false information that it will get resolved by 5 th april and 11 th april without providing any information on i have to make as self return due to logistic issues. Isn't logistic issue to be resolved from AJIO side rather than customer suffering because of the system's failure.”

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Posted 3 years ago

“My money's has been sitting in ajio wallet for days now. if i try to transfer cash from wallet to bank acc, it says sent an OTP to phone number which i stopped using years back and also says sent opt to my email whereas iv never received any opt from ajio in my email. Tried Calling them but Can't reach them if u call the customer service there won't be any customer service representative to answer your calls due to covid.. it's just a waste of time n money.. totaly useless.. mailed them multiple times says refund will be initiated within 48 hrs. But infact it's a lie.. it's been days now no reply from them anymore..”

Helpful Report

Posted 3 years ago

“Ajio's customer service (or the lack of it) is one of the worst as they drag small technical issues for months, promise new timelines for resolution after making you wait forever and sit on your hard earned money without reason. I ordered for some tshirts and paid cash on delivery more than a month ago but the order status was showing up as out of delivery causing inability to create a return. After making me wait for 3 weeks, they updated the status as delivery unsuccessful!! I have to call them every day to follow up in vain. Bottomline, Ajio is terribly bad in customer service. Buyer BEWARE, Do NOT deal with this fraud company”

Helpful Report

Posted 3 years ago

“There delivery service is so so poor. And customers service can't help us and senseless answer. They promise delivery date and then change it. Just shipping takes 8-9 days and delivery take 6-7 days. So you will get your product after a half month. Very bad experience.”

AJIO.com 1 star review on 7th April 2022

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.2 based on 1,970 reviews