AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,898 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ajio app will offer you so many products. You spend your valuable time to select of your choice and size. Once ordered and pre paid online , though availability of product they wll cancell on their side and later on no refund of paid amount also from them .. inspite of doing lots Many complaints no result at all.”

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Posted 3 years ago

“Ajio is a fraud company please don't buy they credit my amount which is 1651 in my ajio wallet when I was trying to transfer in my bank account it deducted from from ajio wallet but till now I didn't receive in my bank account also I exchange so many mails and follow up with the customer care they don't understand what is my concern always same reply that we transfer amount in ajio wallet I am very helpless they are fooling to innocent people pls save your hard money.”

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Posted 3 years ago

“Very bad customer service. They never listen or understand your issue. Always gives generic reply.”

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Posted 3 years ago

“I bought a Tommy hilfiger slippers from Ajio on 12th January and sharing the picture of slippers on 14th January. Colour came off in just one day. They sell FAKE PRODUCTS and take no responsibility”

AJIO.com 1 star review on 15th January 2022

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Posted 3 years ago

“i also return my product but no one has come to take that return and know one is giving any response after complain on customer care service”

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Posted 3 years ago

“worst service dont buy any products from AJIO its a fruad company they wont refund your amount and customer care also does not give proper information this is no 1 fraud company”

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Posted 3 years ago

“Exchange cancelled. Return pickup not done and so refund won't happen. And no one reaponds to query, automated email response.”

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Posted 3 years ago

“Scammers ..they are sending products without price tags”

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Posted 3 years ago

“Very bad experience, return policy is very bad ,they asking self shipments only, which is inconvenience. I will never shopping from Ajio app .”

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Posted 3 years ago

“Very bad customer service. Didn't get my shipment and they are not refunding the money or giving a proper resolution.”

Helpful Report

Posted 3 years ago

“Ajio has invented a new way to fraud the customers. It goes like this, when you have to return the items for valid reasons, return request placed on APP is accepted, but after few days, you would receive a message that customer himself had canceled the return request. After this, you won't be able to generate any return requests through their APP. They completely disable return menu. Then, only way to place request is via call centre or email. Even if you do that, same story would repeat i. e Auto cancellation by AJIO, saying, customer had canceled return request. This would go on till 30 days period of the purchase date of item. Once 30 days are crossed, they would inform you that time is over as per policy, NO refund or return”

Helpful Report

Posted 3 years ago

“Dont purchase from Ajio , they are totally fake I had ordered a shirt with pyjama set , but have received only shirt and they dont have any active customer care ...dont fell on their trap”

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Posted 3 years ago

“Its a 3rd class app i m not getting my refund as these People have not sent me any tags In the product and now they are not taking back products I am totally disssatisfied with the services provided by ajio never buy anything from ajio is the worst application i ever came across in my lifetime”

AJIO.com 1 star review on 2nd January 2022

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Posted 3 years ago

“Sir mene aapka item bhi vapas kr diya but mera refund nhi mila .sir mera refund de dijiye yr”

Helpful Report

Posted 3 years ago

“Don't waste your time and money in buying any product from AJIO.they are fraud and delivering low garde products.When you will ask for return they will reject it without any reason.Customer case is also worst.”

Helpful Report

Posted 3 years ago

“I didn't received my refund from 25th of August I have submitted all the in your email I want my money back you fake people or else send my product fake website”

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Posted 3 years ago

“Worst app. Scam they're. The whole Ajio customer service is playing a deceitful scam and not responding on a refund worth 3 k.. been more than a month. Sent fake products.”

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Posted 3 years ago

“Worst service ever. Not evn worth 1 star. Delivers wrong products everytime. And follow up takes ages to complete”

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Posted 3 years ago

“When I joined this site I got a promotional mail stating that my first 2 purchase will have free shipping and they provided a code. But when I put the code on the site it says invalid coupon. I contacted the customer care and they are asking what email I received. I sent a screenshot of the mail. The reply I got was strange. They said that offer is not available now. Then why did they sent me that mail? Anyway, I purchased a pearl jewelry from this so-great site. The product was delivered on time. However, I got a wrong certificate for the pearl jewelry. I sent a mail to their customer care regarding this. I got reply to contact the seller. I asked how can I contact the seller. No response. I sent many more mails asking the same concern. No response at all. After some days somebody mailed me that 'We understand that if you don’t like the product, you can return it. To make the return process seamless, I have sent an SMS with a link etc. I was in a shock. I again sent may mails repeating my concerns. I think the so-called agents are copy pasting in a format without reading our concerns. At this time I noticed that I am getting promotional sms. I again sent many mails asking to disable my no from their sms. That was done after some days. Sill there is no response for my original queries. I again sent mails asking if there are any human beings in this so-called customer care. No reply. I fed up and asked to delete my account. One week is over now. I have purchased from Amazon, Flipkart & Shoppers Stop and all these are customer-friendly. I will never ever purchase from this ajio again!”

AJIO.com 1 star review on 28th December 2021

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Posted 3 years ago

“The products are so cheap and expensive...no single product is worthable ...even if any product is just oky to be purchased..but their rates are flaw less ...breaking all the limits”

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Posted 3 years ago

AJIO.com is rated 1.2 based on 1,898 reviews