AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,898 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

Questions

Metrics

1.2

Based on 1,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how AJIO.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still the product is with me. They asked time to resolve it. Now when I emailed them they are asking me send it through courier . They will not send any delivery partner. I connected with Ajio day 1 for return pickup. And see at the end they are using all tricks. Complete careless service”

Helpful Report

Posted 3 years ago

“we are purchase product from ajio and its 30days returnable but when i return product ajio was denied to take return and they give reason product was without tag but product has 1 tag i send the picture but they says product have 2 tags but when product delivered me this have only one tag .i was send mail but they don't give proper reply .i send again mail again same answer like computer generated,i was call on customer care but bot connect again and again.”

AJIO.com 1 star review on 27th December 2021

Helpful Report

Posted 3 years ago

“Not just once I’ve had three such incidences with ajio where either the product wasn't picked by the agent because it didn’t have the bar code or after pickup the refund was not initiated. Most recently I placed a return request under return ID- # RT52177598 for two of my products which was pickup by the agent on the 6th of December 2021 in the evening. But apparently I did not receive any confirmation regarding the same neither was my refund initiated. I’ve been constantly mailing and calling ajio regarding the same but either they don’t answer your call, don’t reply to your mails, disconnect your call in the middle of the conversation or their system isn’t working when it comes to providing any help. After explaining the issue to them a hundred times all they told me was “we are unable to validate this claim, and so we are closing the complaint from our end”. This really counts for AJIO’s negligence, unprofessionalism and a clear sense of how unorganized they are as a team, because of which the customers have to suffer. I guess logistics is not the only thing that's wrong with Ajio there are a ton of things that you really need to improve because I’ve literally had the worst experience as compared to any other shopping e-market portals. What exactly they provide is ZERO CUSTOMER SATISFACTION.”

Helpful Report

Posted 3 years ago

“Fraud happened !!! I have returned a tshirt ordered from ajio return I'd number RT53056275 for amount 1053rs who came to our door on 23rd dec 2022 around 3.30 pm. He asked me for a saree return but it was a tshirt return . He said you can return me the t shirt as well I will start the processing . We haven't recieved any refund and no progress is showing up in track menu in my account . I can show your official cctv photage of our society so that you can recognise which member he was of your team .our society is a well known society of rewari .”

Helpful Report

Posted 3 years ago

“Hi, I am great with the price they offer however the delivery is way too late. I have ordered a blazer which was smaller than I expected hence I placed a exchange request on 10 Dec, pickup was scheduled by 22 dec however it didn't reach me yet & there is no update available! It has happened to me twice with ajio & never with any other websites. Please try to work on it & update me on my order!”

Helpful Report

Posted 3 years ago

“It is the worst experience of online shopping with AJIO. I received a defective kurta set, & sought return of the same. The courier guys refused to accept the Kurta set as the "bar code" on the price tag differed from the one available with them. Contacted customer care of AJIO regarding the bar code issue, and the concerned person asked for snapshots of the kurta set to be returned. Shared the snapshots of the kurta set in response to the requirement. Received another response from a different representative asking for the snap shots of the kurta set again. Gave up on this return with extreme disappointment with a vow to never purchase anything from AJIO , and suggest others also to not consider AJIO for online shopping as they seem to be unprofessional and unorganised. My experience with Amazon & Flipkart for online shopping has been satisfying. I reiterate that my experience with AJIO is worst.”

Helpful Report

Posted 3 years ago

“Received 2 product without tags. N product size is smaller than expected. Delivery guy, couldn't take product back due to missing tag. Recently, also received few product having low quality. Support system also not good. Sometimes needs to wait long time to connect call. It couldn't resolve issues yet. Completely, frustrating.”

Helpful Report

Posted 3 years ago

“I strongly believe one should not go with this Ajio. They are not at all trustworthy clients. I have requested for 3 items to be return pick up. No one has come and picked it yet. It’s been 3 months now. It’s truly waste of our to call them or to write an email. Because they will simply tell you all the stories like this one will get picked up on this date etc. but it will not. And when the mentioned date will come, they will cancel from there end itself and again we have to raise a complaint and try to click on return button which will not be in active state. Trust me please don’t waste your money and time here. It’s completely poor quality service and products. They won’t be able to provide real customers service. Fake fake fake”

AJIO.com 1 star review on 20th December 2021

Helpful Report

Posted 3 years ago

“I have purchased items before and they were ok but recently I ordered a printed gown it was of cheap cotton material and not worth 549 (after discount the original price was 2199!) I wudn't pay more than 250 for this product! Really disappointed in Ajio this time. Wanted to write the product review on their site but there is no mention of reviews!”

Helpful Report

Posted 3 years ago

“From last 3 month’s waiting for my refund but till now nothing is been done. Provided all the information related to that return, called so many times but In return I am getting only waiting time. If anyone can help me out plz do it as really it’s very annoying.”

AJIO.com 1 star review on 18th December 2021

Helpful Report

Posted 3 years ago

“Ordered a kurti.came with detatched price tag.ajio refused return of the item.money lost.”

Helpful Report

Posted 3 years ago

“Due to mariage season, I have order few kurta suit sets. In first order they provided only bottom of the kurta. In second order they provided two kurta with different size (s and M) but not bottom. For third order, consisting three kurta suit set, they cancelled it from there end saying the quality check is failed, product is out of stock etc and told me to reorder, I have ordered it in sale now the price is higher then I order, why should client has to suffer for their internal technical issue. If you don't want to sell the product at that cost the why did you make that price list.”

AJIO.com 1 star review on 17th December 2021

Helpful Report

Posted 3 years ago

“Fraud company. Selling duplicates Chinese armani product. Agents return take product but no token given. Sell in market at 1/2 price and no refund tu u. Never buy”

AJIO.com 1 star review on 16th December 2021

Helpful Report

Posted 3 years ago

“Hello everyone..I request all people in the world plz plz dont order from ajio.com aur ajio app...this all fake they show something in picture and send some other products on delivery and when you return the product they will not refund you the money..it's happened with me I have order dresses from ajio app and I don't like d products I return it..now it's been three months im not getting my refund n have made soo many n did soo many emails everytime they ask for the time but still it's d same...soo please I request you all don't order anything from ajio!!”

Helpful Report

Posted 3 years ago

“Payment deducted from payment, but they weren't provide acknowledgement and also call many times but no refund, ajio is big scam 2021, if you have any concern call me 8320321856”

Helpful Report

Posted 3 years ago

“I have submitted an complained to you on the 22nd of November As of today, December 13, there has been no response to such an complained .You can also take customer money the other way if you want You can sit and beg near the temple 🙏🙏🙏 Then your income will be even higher How fair it is to take customers' money by saying the ajio online like this You are not actually eligible for your job It's been 15 days since you could not take my problems and I understand how you know the problems of others i think I gave my money to the beggars that ajio faurd ....my payment mode transaction and wrong item mail”

AJIO.com 1 star review on 13th December 2021

Helpful Report

Posted 3 years ago

“Placed the order on behalf of promised date of delivery but still not received any call or text from there team ! Waisted time placing order there. Strongly dis-satisfied.”

Helpful Report

Posted 3 years ago

“I haven't received refund amount even after many calls to customercareservice..”

Helpful Report

Posted 3 years ago

“1. Wrong item sent but, return not existing on this order. Complaint raised but, no response. 2. Another order return request accepted but not picked-up.”

AJIO.com 1 star review on 10th December 2021

Helpful Report

Posted 3 years ago

“I ordered Tommy tshirt and received different top.. and now AJIO is saying it’s not AJIO product so I am not getting my refund.. very poor service and waste of money and customers care is useless . Never shop anything for AJIO .. highly disappointed ! Don’t shop from here!”

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.2 based on 1,898 reviews