AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,898 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They mentioned easy returns but no easy returns.i have ordered sandals but this is not fit for me I want to return but they said self ship”

Helpful Report

Posted 3 years ago

“Main ajio say ek bag or ek shose oder ki thi ek month ke phele aapko return karna hota hain na toh wo return ho rha tha na hi account add ho rha tha ki main paise return le saku or mail kiye toh mainle response aata hajn aap customer care number pe baat karo uss pe na toh koi baat karta na kuch or return policy ke phele mail ki hu kya karna chahiye mujhe”

Helpful Report

Posted 3 years ago

“I have ordered 3 kurthi , but I received 3 gents pants , I paid the amount , I have returned the product and picked up , on 2nd of Nov the refund will be done was instructed , not yet received , this is the 2nd time u r changing date for refund , the mistake is yours and u got my money , iam suffering , what kind of people u r , if stealing money from poor ones is not good at all , there are many other ways to earn money , if u can't refund , shunt down ur online nonsense.. Worst experience ever , than u many other online shopping are better ,”

AJIO.com 1 star review on 3rd November 2021

Helpful Report

Posted 3 years ago

“pathetic customer care service i placed an order and received the same without any tag in it, so according to there rules i cant return or exchange the product.. but what can we the purchasers do now. they said that our product always dispatched with tag always( but what proof they have that the seller have sent the product alongside the tag?) It means we have to record every time while unpacking any product to give them the proof that we are not lying. If there policy is so strong that won't accept the return without tag, they should check with there seller at first place that if they are putting the tag with the product. Pathetic service to say the least. and its not the first time”

Helpful Report

Posted 3 years ago

“Dear Mr. Ambani, I am a huge fan of Mrs. Neeta Ambani. Anyways….your AJIO & JIOMART Apps are Superb…..I enjoy ordering….returning….AJIO & JIOMART wallet / my bank account transactions. But to my surprise…..both at AJIO & JIOMART lately I am facing similar issues…..which is PICK UP DONE…..but REFUND NOT YET DONE…..it’s been more than 7 days. AJIO ORDER IS – ORDER ID – FL0323646418 (Courier guy refuse to pick up due to SELLER’s END mistake of missing BARCODE NUMBER)……….Also, Rs. 375 got VANISHED from my AJIO WALLET, I ordered stuff, but even after order cancellation AJIO WALLET MONEY didn’t get back in my AJIO WALLET. JIOMART ORDER IS – 16348850190051941A Rs. 99 refund not yet credited even after 7 days of pick up. Request you to kindly do the needful ASAP. Thanks & Regards, Prerana”

Helpful Report

Posted 3 years ago

“I ordered legging of blue color but I received white color and I ordered S but I received M too bad experience also 2 Weeks completed still I didn't received my Refund no way to speak with customer service executive. Bad experience with AJIo.”

Helpful Report

Posted 3 years ago

“Waiting for the refund of the returned 2 products since 1 n hlf month Worst experience ever,...”

Helpful Report

Posted 3 years ago

“I bought hoodie from AJIO it was superb and quality was the best. Liked it 5⭐⭐⭐⭐⭐”

Helpful Report

Posted 3 years ago

“Worst delivery partner, very long lead times, worst customer care service. Highly unsatisfied. Will never buy from Ajio. Worst experience.”

Helpful Report

Posted 3 years ago

“The are frauds and will never refund ur money if u are stuck in return case , their executive collects products and doesn’t mention on site, and when queries raised they just close saying resolved , real cheaters twice cheated but that was last.”

AJIO.com 1 star review on 29th October 2021

Helpful Report

Posted 3 years ago

“They send wrong order I.e also not returnable....they r not able to solve the problem....”

Helpful Report

Posted 3 years ago

“Two times, two times same thing happened, Bought stuff and found myself cheated. I will never purchase anything from AJIO again 🙏🏼🙏🏼🙏🏼”

Helpful Report

Posted 3 years ago

“Don’t know where to start from 🙄. This application sucks in so manyyy ways ‘ their is pathetic pro Max ! Customer care is rude ! They send u wrong product and have the audacity to say “we can’t do anything about it “ Don’t waste you time , money and most importantly “energy “ on this pathetic application.”

Helpful Report

Posted 3 years ago

“AJIO by Reliance Company , Big Name but Zero Service. I had place a order on 24.09.21 but I have not yet received my product. And not only that I am unable to cancel this .”

AJIO.com 1 star review on 26th October 2021

Helpful Report

Posted 3 years ago

“Never ever buy anything from Ajio if you don't intend waste your time and money. They delivered used products in a damaged packaged. You can rarely get a response from their customer care. Returns are impossible. Light years behind Amazon and Tatas in terms of customer service. Just make money by fleecing customers”

AJIO.com 1 star review on 25th October 2021

Helpful Report

Posted 3 years ago

“Waiting for refund from past 2 months . Anything more required. They need to learn a lot from Amazon.”

Helpful Report

Posted 3 years ago

“Totally 3rd class service. Everytime purchased, all the product quality is too bad. When I am trying to return the product, the person has come, but didn't take back the product. And about refund, just forget that. They will not return ur money. The customer care service is too worse. Pls don't purchase from this site.”

Helpful Report

Posted 3 years ago

“Customer service weight lower( lowest) as compared to other online platform. Partnership with Ecom make it worst”

Helpful Report

Posted 3 years ago

“The courier service is very parhic and headaack. Please don't take expressbee lelivry. Services are pathetic. Worst and worst.”

Helpful Report

Posted 3 years ago

“Fake fake fake fake....ek ka samj aata hai 2 logo ka samjat atta hai.... But here is back back ,same concern . this company is fraud fraud fraud ...!!! I suggest indian people , Guys do shopping in desi style , apna khud market se face to face products buy karo.. Yee ajio , jio , sab chor hai chorrrrrr. Muje used kiya hua shoes pack kar ke de diya.... They are Advanced level pickpocketor , digital scam.”

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.2 based on 1,898 reviews