AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,970 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

Questions

Metrics

1.2

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how AJIO.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AJIO.com 1 star review on 12th September 2025

Rajesh

AJIO.com 1 star review on 25th July 2025

Anonymous

AJIO.com 1 star review on 30th April 2025

Tejas Gowda

664

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad experience, return policy is very bad ,they asking self shipments only, which is inconvenience. I will never shopping from Ajio app .”

Helpful Report

Posted 3 years ago

“Very bad customer service. Didn't get my shipment and they are not refunding the money or giving a proper resolution.”

Helpful Report

Posted 3 years ago

“Ajio has invented a new way to fraud the customers. It goes like this, when you have to return the items for valid reasons, return request placed on APP is accepted, but after few days, you would receive a message that customer himself had canceled the return request. After this, you won't be able to generate any return requests through their APP. They completely disable return menu. Then, only way to place request is via call centre or email. Even if you do that, same story would repeat i. e Auto cancellation by AJIO, saying, customer had canceled return request. This would go on till 30 days period of the purchase date of item. Once 30 days are crossed, they would inform you that time is over as per policy, NO refund or return”

Helpful Report

Posted 3 years ago

“Dont purchase from Ajio , they are totally fake I had ordered a shirt with pyjama set , but have received only shirt and they dont have any active customer care ...dont fell on their trap”

Helpful Report

Posted 3 years ago

“Its a 3rd class app i m not getting my refund as these People have not sent me any tags In the product and now they are not taking back products I am totally disssatisfied with the services provided by ajio never buy anything from ajio is the worst application i ever came across in my lifetime”

AJIO.com 1 star review on 2nd January 2022

Helpful Report

Posted 3 years ago

“Sir mene aapka item bhi vapas kr diya but mera refund nhi mila .sir mera refund de dijiye yr”

Helpful Report

Posted 3 years ago

“Don't waste your time and money in buying any product from AJIO.they are fraud and delivering low garde products.When you will ask for return they will reject it without any reason.Customer case is also worst.”

Helpful Report

Posted 3 years ago

“I didn't received my refund from 25th of August I have submitted all the in your email I want my money back you fake people or else send my product fake website”

Helpful Report

Posted 3 years ago

“Worst app. Scam they're. The whole Ajio customer service is playing a deceitful scam and not responding on a refund worth 3 k.. been more than a month. Sent fake products.”

Helpful Report

Posted 3 years ago

“Worst service ever. Not evn worth 1 star. Delivers wrong products everytime. And follow up takes ages to complete”

Helpful Report

Posted 3 years ago

“When I joined this site I got a promotional mail stating that my first 2 purchase will have free shipping and they provided a code. But when I put the code on the site it says invalid coupon. I contacted the customer care and they are asking what email I received. I sent a screenshot of the mail. The reply I got was strange. They said that offer is not available now. Then why did they sent me that mail? Anyway, I purchased a pearl jewelry from this so-great site. The product was delivered on time. However, I got a wrong certificate for the pearl jewelry. I sent a mail to their customer care regarding this. I got reply to contact the seller. I asked how can I contact the seller. No response. I sent many more mails asking the same concern. No response at all. After some days somebody mailed me that 'We understand that if you don’t like the product, you can return it. To make the return process seamless, I have sent an SMS with a link etc. I was in a shock. I again sent may mails repeating my concerns. I think the so-called agents are copy pasting in a format without reading our concerns. At this time I noticed that I am getting promotional sms. I again sent many mails asking to disable my no from their sms. That was done after some days. Sill there is no response for my original queries. I again sent mails asking if there are any human beings in this so-called customer care. No reply. I fed up and asked to delete my account. One week is over now. I have purchased from Amazon, Flipkart & Shoppers Stop and all these are customer-friendly. I will never ever purchase from this ajio again!”

AJIO.com 1 star review on 28th December 2021

Helpful Report

Posted 3 years ago

“The products are so cheap and expensive...no single product is worthable ...even if any product is just oky to be purchased..but their rates are flaw less ...breaking all the limits”

Helpful Report

Posted 3 years ago

“Still the product is with me. They asked time to resolve it. Now when I emailed them they are asking me send it through courier . They will not send any delivery partner. I connected with Ajio day 1 for return pickup. And see at the end they are using all tricks. Complete careless service”

Helpful Report

Posted 3 years ago

“we are purchase product from ajio and its 30days returnable but when i return product ajio was denied to take return and they give reason product was without tag but product has 1 tag i send the picture but they says product have 2 tags but when product delivered me this have only one tag .i was send mail but they don't give proper reply .i send again mail again same answer like computer generated,i was call on customer care but bot connect again and again.”

AJIO.com 1 star review on 27th December 2021

Helpful Report

Posted 3 years ago

“Not just once I’ve had three such incidences with ajio where either the product wasn't picked by the agent because it didn’t have the bar code or after pickup the refund was not initiated. Most recently I placed a return request under return ID- # RT52177598 for two of my products which was pickup by the agent on the 6th of December 2021 in the evening. But apparently I did not receive any confirmation regarding the same neither was my refund initiated. I’ve been constantly mailing and calling ajio regarding the same but either they don’t answer your call, don’t reply to your mails, disconnect your call in the middle of the conversation or their system isn’t working when it comes to providing any help. After explaining the issue to them a hundred times all they told me was “we are unable to validate this claim, and so we are closing the complaint from our end”. This really counts for AJIO’s negligence, unprofessionalism and a clear sense of how unorganized they are as a team, because of which the customers have to suffer. I guess logistics is not the only thing that's wrong with Ajio there are a ton of things that you really need to improve because I’ve literally had the worst experience as compared to any other shopping e-market portals. What exactly they provide is ZERO CUSTOMER SATISFACTION.”

Helpful Report

Posted 3 years ago

“Fraud happened !!! I have returned a tshirt ordered from ajio return I'd number RT53056275 for amount 1053rs who came to our door on 23rd dec 2022 around 3.30 pm. He asked me for a saree return but it was a tshirt return . He said you can return me the t shirt as well I will start the processing . We haven't recieved any refund and no progress is showing up in track menu in my account . I can show your official cctv photage of our society so that you can recognise which member he was of your team .our society is a well known society of rewari .”

Helpful Report

Posted 3 years ago

“Hi, I am great with the price they offer however the delivery is way too late. I have ordered a blazer which was smaller than I expected hence I placed a exchange request on 10 Dec, pickup was scheduled by 22 dec however it didn't reach me yet & there is no update available! It has happened to me twice with ajio & never with any other websites. Please try to work on it & update me on my order!”

Helpful Report

Posted 3 years ago

“It is the worst experience of online shopping with AJIO. I received a defective kurta set, & sought return of the same. The courier guys refused to accept the Kurta set as the "bar code" on the price tag differed from the one available with them. Contacted customer care of AJIO regarding the bar code issue, and the concerned person asked for snapshots of the kurta set to be returned. Shared the snapshots of the kurta set in response to the requirement. Received another response from a different representative asking for the snap shots of the kurta set again. Gave up on this return with extreme disappointment with a vow to never purchase anything from AJIO , and suggest others also to not consider AJIO for online shopping as they seem to be unprofessional and unorganised. My experience with Amazon & Flipkart for online shopping has been satisfying. I reiterate that my experience with AJIO is worst.”

Helpful Report

Posted 3 years ago

“Received 2 product without tags. N product size is smaller than expected. Delivery guy, couldn't take product back due to missing tag. Recently, also received few product having low quality. Support system also not good. Sometimes needs to wait long time to connect call. It couldn't resolve issues yet. Completely, frustrating.”

Helpful Report

Posted 3 years ago

“I strongly believe one should not go with this Ajio. They are not at all trustworthy clients. I have requested for 3 items to be return pick up. No one has come and picked it yet. It’s been 3 months now. It’s truly waste of our to call them or to write an email. Because they will simply tell you all the stories like this one will get picked up on this date etc. but it will not. And when the mentioned date will come, they will cancel from there end itself and again we have to raise a complaint and try to click on return button which will not be in active state. Trust me please don’t waste your money and time here. It’s completely poor quality service and products. They won’t be able to provide real customers service. Fake fake fake”

AJIO.com 1 star review on 20th December 2021

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.2 based on 1,970 reviews