AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,900 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

Questions

Metrics

1.2

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how AJIO.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst site ever, a biba dress got damaged in first wash they denied return and pick up. They are not even accepting complaints. Worst online experience ever. Customers care don’t respond to phone calls and mails are always delayed by 48 hours.”

AJIO.com 1 star review on 7th October 2021

Helpful Report

Posted 3 years ago

“I had canceled an order for whic I haven’t received the refund yet even after emailing, calling the AJIO customer care there is no response. Another order is on the way and it showed me that it would be delivered today, but the order didn’t reach me so I called their delivery partner Xpressbee, no response and I even complained to AJIO customer care but again no response. Such pathetic behaviour. They really don’t care about their customers.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I have returned a product, haven't got the money back, I called 50times, there is no proper response from the team , such a pathetic service , Never trust this app, they playing around with PPL, by not giving the money back shitty service”

Helpful Report

Posted 3 years ago

“Ajio return service is too bad in #shimla It's not get responded in early days No call, No returned Conformation I tried many time to contacts for returned my defect product.... But problem do not resolved.. #shimla , #ajiout”

Helpful Report

Posted 3 years ago

“The customer service sucks big time I had ordered one shoe and the couldn’t change the customers number lol . The don’t have the courier vendors number. The courier place doesn’t exist only”

Helpful Report

Posted 3 years ago

“Very poor customer service. I had ordered a washing machine cover for front load and vendor sent me too load cover and customer care told me that it is non refundable product. I spoke to cc and they registered a complaint but no response after 10 days also. After this experience, I will never shop from Ajio and will recommend the same to my folks. Customer care should be the first thing they should improve.”

AJIO.com 1 star review on 6th October 2021

Helpful Report

Posted 3 years ago

“Worst website it is a fraud 4000 is missing from my ajio wallet and no one on customer care is ready to help”

Helpful Report

Posted 3 years ago

“AJIO has very poor service.”

Helpful Report

Posted 3 years ago

“AJIO has very poor customer care service.No assistance after calling and writing mails.Ultimste late delivery of products after purchase. Big bold sale is a cheating .don't have stock and packers and courier partner..”

Helpful Report

Posted 3 years ago

“Worst customer support ever came accross. My Ajio account was compromised and they cannot resolve anything, will just keep postponing. Every time I call them, they would just put me on hold and vanish after that. So if you are using Ajio, you are just taking a risk with your personal and account details. Delete your Ajio account and uninstall it asap if you are reading this.”

Helpful Report

Posted 3 years ago

“Horrible service worst ever shopping experience”

Helpful Report

Posted 3 years ago

“Horrible experience. worst customer care ever.even after calling for nearly a week customer care no one is ready to solve my issue. No refund after return horrible horrible..”

Helpful Report

Posted 3 years ago

“I wound not even give a half start, Pathetic service ever I have seen , you'll get your ordered product on time but if you have any query or any problems about that you can not contact to ajio customer care, they are don't even respond , I complain about my money which I still don't get, I put compain 3 times , so many times calls , mails but there is no response from there. They will alwys tell you for wait , and give random dates for resolving compain but after that if you are calling they are not receiving the same number again. I'm very disappointed . And I lost my money .”

Helpful Report

Posted 3 years ago

“Horrible!!”

Helpful Report

Posted 3 years ago

“I would not even give one star. Fake offers. The Gas 30 seconds free offer was complete fake. Everything was out of stock as soon the 30 seconds started. Not a single product was available. You cannot even claim that people must have added them to the bag already because those products added to the bag would not be applicable for the offer. What's your response to this Ajio?”

Helpful Report

Posted 3 years ago

“Worse company ever. Simple return can't happen.”

Helpful Report

Posted 3 years ago

“My account has been hacked and money is missing from my ajio wallet still no customer care is answering it’s a fraud worst thing ever”

Helpful Report

Posted 3 years ago

“On prepaid orders they show delivered without actual delivery of product.”

Helpful Report

Posted 3 years ago

“They suck ur money, time and energy! I ordered a women's night suit n got men's tshirt! Can u imagine? Then for return they didnt come that easily, kept on updating status as I am unavailable in my home! Come on!! Then after returning, 10+ rupee of my refund money went into some ROne wallet, which i dont even know, which was nowhere mentioned in their terms. Simply put! Ban this app yar cha!”

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.2 based on 1,900 reviews