AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,969 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,969 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 25th July 2025

660

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a t-shirt for my dad. Received the wrong colour and wrong size. When I tried to return it they never picked up the product not did I ever receive a refund. Customer service was worst.”

Helpful Report

Posted 2 years ago

“Very bad experience I had with this application. because of this application I lost nearly 2600. 2 year's back it was good but now if we will orde the item in the application we will get used and taired items and if we will return the product we will not get our amount back the ajio customer service also not responding. So please don't download the ajio application don't trust this application.”

Helpful Report

Posted 2 years ago

“Ajo complaint support 933*040*9669 immediately orders return item related query exchange replace any problems solved.Ajo complaint support 933*040*9669 immediately orders return item related query exchange replace any problems solved.Ajo complaint support 933*040*9669 immediately orders return item related query exchange replace any problems solved.Ajo complaint support 933*040*9669 immediately orders return item related query exchange replace any problems solved.Ajo complaint support 933*040*9669 immediately orders return item related query exchange replace any problems solved.Ajo complaint support 933*040*9669 immediately orders return item related query exchange replace any problems solved.Ajo complaint support 933*040*9669 immediately orders return item related query exchange replace any problems solved.Ajo complaint support 933*040*9669 immediately orders return item related query exchange replace any problems solved.Ajo complaint support 933*040*9669 immediately orders return item related query exchange replace any problems solved.Ajo complaint support 933*040*9669 immediately orders return item related query exchange replace any problems solved.”

AJIO.com 5 star review on 7th August 2023

Helpful Report

Posted 2 years ago

“#AJIO My sister had ordered products worth 11K through Ajio as she was visiting from the US and the products sent to us were all dirty, old clothes and with no tag. The packaging was intact but the products were totally different. When we call Ajio, they claim that the packaging was intact and they cannot refund the money. As soon as the product was received, we sent the pictures of the product to them. I have ordered products from Myntra and Amazon but they are so prompt in their responses. This company is fraud and does not care about customers. So beware that they are here to cheat you. Look at the audacity of the customer service executive. I am attaching the video as well of the conversation my brother in law had with her. Please pass it around to friends and family so that no one is cheated ever again”

Helpful Report

Posted 2 years ago

“Horrible service, horrible customer care. Haven’t received my refund since so many days and. AJIO is one of the most terrible Online shopping experiences I have ever come across. It’s a shame”

Helpful Report

Posted 2 years ago

“Received entirely different product but customer service says it a same product.”

AJIO.com 1 star review on 3rd August 2023

Helpful Report

Posted 2 years ago

“PATHETIC CUSTOMER SERVICE BY AJIO.THEY CONFIRMED AND CHARGED MY CARD. AFTER THAT CANCELLED AND THEN AGAIN CONFIRMED IT.BUT PRODUCT NEVER DELIVERED.THEN I TRIED TO CANCEL AND ASK FOR REFUND.GHAT WAS NEVER ISSUED AT ALL..THESE ARE FRAUDS JUST WANTED TO MAKE MONEY FROM PEOPLE..POOR ..MR.CEO VINEETH NAIR SHOULD TAKE ACTION ELSE THESE AGENTS WILL RUIN HIS BUSINESS..SHAME ON YOU ALL..CHEATERS..”

Helpful Report

Posted 2 years ago

“Pethetic customer service Inexperienced personal Order for 2 but received only 1 It's been already a month now”

Helpful Report

Posted 2 years ago

“I have purchased three jeans from ajio and used a coupon code while plqcing the order At the time of order there was no where it was written that the product you are ordering is non returnable when you use the coupon Neither it was show at the time pf coupon code apply page Now after the product is delivered they are denying the replacement and return of the product saying that since you used coupon we cannot take the return How come this is justified ? they must inform the customers prior ordering This is pure mis leading First they lure you by displaying huge banner ads of discount and after that duping the customers like this I only want to replace the product as the brand runs oversize for the size I ordered but ajio is not listening I am mailing them again and again but they are denying just giving the reasons that since you used the coupon we cannot take return while ignoring the questing of where it was informed prior.”

Helpful Report

Posted 2 years ago

“Bad experience with this app sending all wrong products”

Helpful Report

Posted 2 years ago

“The delivery guy name Vishal thakur(7018208335) was very rude in communication and refused to deliver at the location provided.”

Helpful Report

Posted 2 years ago

“Worst ajio service I have received till date. I ordered a tshirt brand name Lacoste with a print on it but they delivered the wrong product and now they are denying to accept their fault and they are not even giving me my refund . I think this should not happen again I want to take action regarding my complain as I have already made complain in customer care WORST PERFORMANCE OF AJIO TILL NOW”

Helpful Report

Posted 2 years ago

“It's been more than 20 days since I asked them to take my order back because of some size issue from the last 20 days I am only getting notifications that we have initiated your pick up but no one come to take the order although doing fake promises not taking any action”

Helpful Report

Posted 2 years ago

“This is the worst application which I go for shopping and the order will cancel automatically and the customer don't no about the order is cancelled so I just request you to all don’t waste your valuable time and money to this stupid app I just want to give 0 star on this but this is mandatory to give minimum one star that is why I give one”

AJIO.com 1 star review on 27th July 2023

Helpful Report

Posted 2 years ago

“AJIO is such a huge fake e commerce website. They only make fool to customers by making fake discounts on their website when customer orders on discounted price they deny and cancel the product from their own. After all their customer support team is such a headache they have learned only one line, we can't help you after cancellation of the product. But why they can't help if they can cancel from their side then they also have a right to re-place my order. F***ing disgusting website.”

AJIO.com 1 star review on 26th July 2023

Helpful Report

Posted 2 years ago

“The product was smaller than expected. It looked quite exquisite on the pictures but in reality it was a cheap quality dress.. As soon as I got the delivery I requested for return.. Now it will take 8 days for the delivery agent to come and pick my return.. Very disappointing”

Helpful Report

Posted 2 years ago

“Refund transaction to bank account is said to be done. But no such refund has been credited to my account. On calling customer care the lady who answered the call was not ready to understand the problem and repeating the same stupid answer again and again. Would not recommend this site to anyone.”

Helpful Report

Posted 2 years ago

“Done lot of shopping from this site honestly it's not smooth. they would cancel some products from your orders, returns and exchange is always hectic. Their delivery partner xpressbees is not very professional. Recently they delivered incomplete product, after 2-3 days of return request I got a.message saying thank you for changing your mind to not return it. Shocked I called customer service they asked me to self ship the product!! The same day their courier guy picked up the product but the status not updated in app, instead the app said some other item was picked. Furiously I called the courier guy and also the ajio, they said wait for 48 hrs. Nothing changed in the app, nor i received refunds”

Helpful Report

Posted 2 years ago

“AJIO walo ne mera product Rong bheja h na return kara na exchage ulta customer ko hi kah rahe Rong product apne bheja h iss app se kabhi mat mangwana”

Helpful Report

Posted 2 years ago

“Exchange service is pathetic. I have not got my item exchanged basis a delivery boys's feedback”

Helpful Report

Posted 2 years ago

AJIO.com is rated 1.2 based on 1,969 reviews