AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,067 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a horrible experience with Ajio. I ordered for a Floral print kurta for my daughter. After the first wash, the entire print of gold and white colour vanished. When I called customer care, they were very rude and refused to help. Also there have been wrong deliveries for my orders multiple times. Pls do avoid purchasing from ajio to avoid facing such bad experience. #banajio”

Helpful Report

Posted 2 years ago

“Waste of money, ordered product are sent without tag and then they do not allow to return product.”

Helpful Report

Posted 2 years ago

“Worst customer services ever. They don't care about their costomers and take way too long to resolve. Delivery late but they don't care Parcel not received and shows in delivered stage still don't care.”

Helpful Report

Posted 2 years ago

“I ordered 2 different items of wall lights and surprisingly I received one pc of low quality light and they had mentioned 2 qty on the box.. there is no customer service to complain...also returned they are scheduled almost 15 days ...very poor service”

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Posted 2 years ago

“Very worst service from Ajio and following cheap tricks. They cancelled my order after 8days, even I paid at the time of order. I was literally waiting for my dress to wear for Diwali. Myself got ery very disappointed. I suggest people to boycott Ajio products, customers should show our power. They treat customer like s**t. I ready asked my friends and colleagues not to buy any products from Ajio explaining my couple of issues. worst customer service, they have only sorry for all you questions”

AJIO.com 1 star review on 9th November 2023

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Posted 2 years ago

“AJIO delivers and if required AJIO is very fast in return and refunds also.”

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Posted 2 years ago

“Ajio is doing a scam. They cancel the orders from backend given that the product is available, and then later inflate the price to increase its margin. They cancelled the order from back end without informing the customer.”

AJIO.com 1 star review on 7th November 2023

Helpful Report

Posted 2 years ago

“The worst experience on any E-Commerce platform. None of the product is exactly at the size and quality mentioned. I had brought a pair of shoes from Duke brand under 3 months manufacturing defect Warranty. However even wearing for the single day the sole of the shoe started to unglue. After repeated email to Ajio no response was recieved.”

Helpful Report

Posted 2 years ago

“I want to inform you all that this app is a big vogues scam app they don’t have respect towards there customers I have placed a order with them which is delayed more then 6 times and there customer support team tells me a same story every Highly disappointed from Ajio”

Helpful Report

Posted 2 years ago

“Wrong colours , totally different colours , different products . I want to return but I don't beleive that my money came back . Maintain correct photography . And enable reviews of the products by customers only ratings are visible. Very bad experience.”

AJIO.com 1 star review on 5th November 2023

Helpful Report

Posted 2 years ago

“The return policy is really fake here. No concrete customer care to talk to. For my return request, nobody came to pickup and I just got message pickup attempt failed 3 times.”

AJIO.com 1 star review on 4th November 2023

Helpful Report

Posted 2 years ago

“Worst experience ever with Ajio. I ordered Steve Madden heels for ₹5000 and dune London heels and shoes for ₹2500 and ₹1000 respectively, all three of them in discount. I received fake products as the quality was so cheap that the glue on the footwears was visible and they were extremely low in quality. The return was obviously refused and within 6 months my order history was also deleted. My reviews for the products were also not published.”

Helpful Report

Posted 2 years ago

“Worst experience ever.. best scam company in the world”

AJIO.com 1 star review on 2nd November 2023

Helpful Report

Posted 2 years ago

“very bad aap for online shopping. Because I bought a product from your app or paid for it in cash or online but the online payment has not yet reached your account, that's what you say but it is showing as settled in my phone pay app.”

AJIO.com 1 star review on 31st October 2023

Helpful Report

Posted 2 years ago

“Guys this website AJIO is one of the worst website . They will send you wrong product and when you raise return request they will not send refund nor correct product. It looks like a scam for me . This happened with so many customers but they are not at all bothered to solve the issue.”

Helpful Report

Posted 2 years ago

“I am really disappointed with ajio's handling of my refund. I am a regular customer of ajio for past 3-4 years. I had ordered items worth Rs.5000/-. The order was cancelled and refund initiated but I did not receive the refund. When I reached out regarding this I was asked for bank statement. How illegal is that. On top of that I am told that they can not do anything if statement is not shared. What does that mean?? can't you call up bank and ask status of your own ARN. You have full team to support customers not to hassle them.”

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Posted 2 years ago

“Worst app ever. They send you wrong product with wrong sizes and a completely different product then what is pictured and then refuse to return as well stating they sent the right product. It’s a scam, don’t buy from this website.”

Helpful Report

Posted 2 years ago

“Poor quality products, on cash delivery they are asking for extra amount. But already they’re cutting delivery charges.”

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Posted 2 years ago

“I have ordered a plazzo set of 1100/-Rs but I have recieved a cheap quality nighty.I also talked with the customer service they too did not respond at all...ajio people are stupid people they don't have mind at all sending wrong products and making false statements that they have shipped correctly and not at all responsible to the customers they didn't accept the return.I have lost my money. Who is responsible for my money.(ajio is a worst app)”

Helpful Report

Posted 2 years ago

“I am really warning the customers not buy from Ajio. They send the wrong items other than that is given on the website and make the customers suffer by not initiating a return. They have no proper customer care and have high prices for their products.”

Helpful Report

Posted 2 years ago

AJIO.com is rated 1.2 based on 2,067 reviews