AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,969 Reviews

4 %

of reviewers recommend AJIO.com

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Metrics

1.2

Based on 1,969 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 25th July 2025

660

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ajio was my first preference for shopping as the collections were good. But my last delivery was terrible and customer support is pathetic. Ajio website shows items delivered, but I never received the items. Their customer support confirms there is a signature mismatch & they will look into it. But never got a resolution even after months. Its all good in best cases, where your orders are fulfilled without exceptions. But if there are problems then AJIO is the WORST place to shop & your money is lost for ajio's mistakes.”

Helpful Report

Posted 2 years ago

“Please don’t buy Mens shirt from Ajio App Because I have brought 6 shirt in August. But after 1 month 3 shirt damaged. This is very bad experience for me. Please report this app. I will make one video and share in all Social media for this cheating. And I will give compliment in the Consumer court also”

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Posted 2 years ago

“WORSSSSST SERVICE I returned the product in November but till now no refund nothing and if I call to customer care, they cut the call not even giving proper response to my queries. What they need a 1.5 month's to refund the amount. They send daily N number of messages and they have time for that but no time for customer queries. Poor people. This site is only to fake people with their fake products and no refunds.”

Helpful Report

Posted 2 years ago

“I was cheated by the ajio team. I use a ajio voucher of Rs 3000, which was with a condition to purchase a minimum of Rs. 6,999/- of shoping from their provided items list. I had purchased more than of Rs. 13,000/- , but there is a special item which is my favorite and gor that item i had purchased all other items. That item is brooks brother sweatshirt. Ajio team send all the items exept the sweatshirt, and after delivering all the items , they cancelled the sweatshirt. Very very poor job fone by ajio team. I am surprised that this ajio group brlings to Ambani’s. Really very very poor. 😔😔😔😔😔😔”

Helpful Report

Posted 2 years ago

“Worst Service. Products are good but the service is very very poor. Without service we cant ahead for products I had a very bad experience with Ajio, actually I had place multiple orders with Ajio one of the product I thought to return and initiated return the agent who came for return pickup picked the order and he didn't scan the product so I asked him that he is why is he not scanning the tag, because I'm aware that once they scan the tag we will get update that product is picked and refund will be initiated, that agent said he will do it later and went away so I called support and informed them they said they will help on refund its been months and my refund is still not posted, The refund amount is only 1000rs don't know why ajio is not able to refund my single one thousand rupee and loose such a valuable customer, i had placed 100s of orders since years, even their service is too worst support agent are not trained/educated well they don't even have any surveys or feedbacks. Over all I can give 0.1 out of 10 star rating.”

Helpful Report

Posted 2 years ago

“Worst online site ever. I purchsed sketches kids shoes worth rs 3000 but received badly worn out shoes. I raised the complaint several times n put the mail n pictures too but no one is coming to pic them up. They update my account by mentioning that the issue has been resolved everytime when I raise my complaint.”

AJIO.com 1 star review on 15th December 2022

Helpful Report

Posted 2 years ago

“Please don’t buy Puma Shoes from Ajio as they are cheating by sending very poor quality shoes. Shoe sole come out separately in few days and when I contacted for warranty they ask to contact Puma and Puma ask to contact Ajio. Both are playing. My contact 8606004034”

Helpful Report

Posted 2 years ago

“12 RETURNS OUT OF 15 ORDERS! REASON IS, WORN OUT STUFF, CRUMPLED, INAPPROPRIATE INSIDE PACKING. THE SELLERS TAKE FULL ADVANTAGE BECAUSE AJIO LEAST CARES ABOUT CUSTOMER SATISFACTION. I HAD EMAILED SEVERAL TIMES TO COMPLAIN, BUT NEVER GOT A CALL FROM THE CUSTOMER CARE. TICKETS RAISED, INAPPROPRIATE SOLUTIONS, NO FOLLOW UP. THEY DO NOT HAVE A PHOTO OPTION ON RETURNS, BECAUSE THEY KNOW WHAT CHEAP QUALITY STUFF IS SENT. EVERY ONLINE SHOPPING APP HAS A PIC OPTION EXCEPT THIS ONE. THEIR DELIVERY PEOPLE ARE JUST AS THEM. IF THEY CANT REACH ON TIME, THEY WILL PUT FALSE EXCUSES LIKE DOOR LOCKED ETC. ONE OF THE WORST SHOPPING APP EVER. A RELIANCE GROUP AFTERALL. ONCE YOUR MONEY IS WITH THEM, THEY ARE .......(CANT USE FOUL LANGUAGE, SO HAVE LEFT IT BLANK) CHEAP, CLASS APP, CHEAP CLASS CUSTOMER CARE, CHEAP CLASS STUFF! STAY OFF THESE CROOKS!”

Helpful Report

Posted 2 years ago

“It was my worst experience ever. I’ve never faced problems ordering online even from small, home brown companies to big companies like tata luxury, zara etc. but ajio surprised me that online shopping can be worst experience. First they shipped my order 15 days later after multiple complaints. Then they only partially shipped and partially cancelled my order too. Moreover when I received the order the bag was WRONG. I did not order the bag I received. The condition of the bag was as if it was second hand. So disappointing and dissatisfied. Pathetic customer services and services over all as well.”

AJIO.com 1 star review on 14th December 2022

Helpful Report

Posted 2 years ago

“I was buy GAP brand full sleep T shert rs.2150 this is chiting after one week it's like I was buy footpat never ever buy Ajio fully chiting”

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Posted 2 years ago

“Worst Service I ever seen. I have ordered shows from AJIO once I received that product I am shocked to see the quality.. I requested return request and they fixed the return schedule. when their person came he was rejected to accept reason is no Tag with the product. Actually without tag product sent to me. Now AJIO saying that they can’t do anything. This is a new era of cheating from AJIO…”

Helpful Report

Posted 2 years ago

“Bought puma shoes but delivered sandals and unable to return the product tried reaching customer care they just try to manipulate you saying sometimes saying logo is not visible sometimes saying this number is not visible that number is not visible.I have sent atleast 4-5 times asked picture of the product and invoice still can't return. Even one time they mailed me that return is initiated but after sometime they called me said please resend the required documents again after which i didn't receive any reply from them.I ordered the product in oct and now it's dec , so u can see easy and quick there return policy are They even once tried fooling me saying this product is not returnable and when I reminded them of previous mail communication they searched for other execuses This is totally fraud first they send wrong product and they don't return it.I still have the product”

AJIO.com 1 star review on 8th December 2022

Helpful Report

Posted 2 years ago

“Hey My name Rabir Singh Maine ek order kiya tha jiske paise maine pay kr diye the aur maine use cancel kiya aur uske paise mere wallet me aa gye the, ab apne aap logout account ho gya h mera aur login kiya to usme koi bhi details nhi h aur na he usme koi paisa h, Customer care vale call nhi lg rhi h , bahut he ghtiya service Ajio App ki My mail id”

Helpful Report

Posted 2 years ago

“My a/c has been blocked , my refund amount is in the blocked a/c , & now they are not returning my amount , I called so many times to customer care , I mailed AJIO team , very bad response , no money returned”

Helpful Report

Posted 2 years ago

“Never order with Ajio they don't deliver your order on time and cant resolve isse they says wit for another next for days”

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Posted 2 years ago

“I ordered an El Paso black boots but they delivered me a completely different boots(a very colourful one😡) Even after the pick up has been completed and the last date for initiated refund date has cross the deadline, I haven't received my refund till now😡😡 very very very disappointed. Have been shopping online on other apps also but this was the worst experience I have.”

Helpful Report

Posted 2 years ago

“The worst site ever.I purchased sketchers shoes worth Rs 2000 bt I received it in badly worn out condition. I have raised complaints so many times n everytime they tell me that one employee will come for pick up n I will get the refund back but nobody comes to take the return”

AJIO.com 1 star review on 1st December 2022

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Posted 2 years ago

AJIO.com 1 star review on 29th November 2022

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Posted 2 years ago

“I seriously request people do not fall under discounted scheme and sale, AJIO is the worst online shopping app I have experienced. Trust me”

Helpful Report

Posted 2 years ago

“Hopeless service. Didn't expect this ridiculous service from Ajio. I booked a few pants and shirts on 23rd November for my son for our travel. I ordered them only because the delivery would be on 25th, as per Ajio website. If you can't deliver products so early put the correct delivery date and not put the customers in trouble like this. And extra work for me now that I've to go shopping again for those clothes. And the worst this the clothes are not shipped but you can't cancel the order at your end. And your ridiculous system says the refund takes 15-20 days! That's insane. I will never want to shop with Ajio ever again. Its disgusting and disappointing.”

Helpful Report

Posted 2 years ago

AJIO.com is rated 1.2 based on 1,969 reviews