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AJIO.com Reviews

1.2 Rating 1,976 Reviews
4 %
of reviewers recommend AJIO.com
1.2
Based on 1,976 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 55%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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AJIO.com 1 star review on 14th September 2025
Amit
AJIO.com 1 star review on 14th September 2025
Amit
AJIO.com 1 star review on 14th September 2025
Amit
AJIO.com 1 star review on 12th September 2025
Rajesh
AJIO.com 1 star review on 12th September 2025
Rajesh
AJIO.com 1 star review on 12th September 2025
Rajesh
AJIO.com 1 star review on 12th September 2025
Rajesh
667
Anonymous
Anonymous  // 01/01/2019
A team of most incompetent online shopping platform, first and last order with these guys, I have had call and email back to back for one return for a month and they still haven't managed to pick the product or refund, all I get is dates after dates.
Helpful Report
Posted 5 years ago
Worst return policy, scheduled a return almost 15 days prior, but yet to get it picked up
Helpful Report
Posted 5 years ago
I Purchased nike shoes from AJIO. But somehow they are not fit so I asked to return them. But these people refused for return and the silly answer for that is shoe box is not there. I consistently argue that the shoes itself is having all the relevant information, like bar code, manufacturing details place of origin etc. I share that to them. After 5-7 round of mails, ultimately they say "BIG NO" I am a regular online buyer from Amazon, Flipcart and Paytm, and I never face such type of replacement condition in any of these online sites So it was my first and last interaction with AJIO. Truly it is a horrible first experience with AJIO. Prof Sunil Mathur 9868488513
Helpful Report
Posted 5 years ago
Ordered two pairs of shoes are received only one pair. The bill and delivery shows that both pairs were delivered. The missing pair costs 4k after discount. The box they sent the shoes in has space for only one pair of shoes you cannot fit a pair of high top shoes in the same box!!!! There isn't any space. The customer care number does not have any person I can talk to just the automated voice. Please see the picture attached.
Helpful Report
Posted 5 years ago
Do not buy anything from this website. For the first time I had order two items from this website Sweatshirt and joggers pant. The parcel delivered with invoice details correctly but inside package contains none of the item which I had ordered and instead one defective low quality kurta not worth than 100 rs is delivered to me. They are clearly mugging and cheating online. A big disappointment. Do not ever order anything online from this site.
Helpful Report
Posted 6 years ago
Never buy from them. They are cheaters. First of all they charge 150 RS for delivery, that is still fine, but when i found that the size not fit to my son, i raise a return request , now they are asking me to return the product myself as they can't pick it up. Then why charge 150 for delivery. Product quality is also very bad. If there is a negative ranking i would choose that. I don't know how they are sustaining their business with this kind of of customer service.
Helpful Report
Posted 6 years ago
Do not buy anything from ajio/reliance trends, Product is double expensive Products are not of proper brand Product doesn’t have quality By giving the coupons of thousands rupees they are fooling you, for coupons redumption you have pay again a large amount. Plz avoid this atores other wise you will regret later. Avoid avoid, ! Avoid! Avoid! Avoid!
Helpful Report
Posted 6 years ago
One of the most pathetic online shopping experience came across .... First they deliver the wrong product and then never ever respond to ur complain its already 20days I initiated my return but they have logistics issue Surprising they deliver wrong stuff on time but when return is questioned they never reply they just keep transferring calls I don't think any of the supervisor have any authority they just like dummies tell the same lines like recorded tape everytime u call
Helpful Report
Posted 6 years ago
Frustrating experience when you want to return the product. Only e mails and no action. Never ever again. Bye Ajio. Hume chainse jeene do. Such a bad customer service was never expected out of the so called reputed Ambani Brand. Never get fooled by the brand and promoters. customer has no value here. Only making money is the mantra.
Helpful Report
Posted 6 years ago
Very bad customer care service, Not solving or problem. plus
Helpful Report
Posted 6 years ago
AJIO.com is rated 1.2 based on 1,976 reviews