AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,976 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order is cancelled and no refund of the amount so far.Pin code was submitted and they say it will not be delivered to your area.Shoul be more professional”

Helpful Report

Posted 5 years ago

“Hi ajio,this is regarding my exchange request that you claims to pickup and deliver then I want to tell u neither old item was picked up nor new delivered and tell me one thing if u didn't pickup old products how can u deliver new I am still with old unchanged product your behavior was too bad and services are worst.please consider money is not earned like this if you wanted to be a good company good service provider satisfy customer then because this type of things I have seen first time I want my items to be exchanged asap stop running money looting factory response customer on tym money doesn't comes from plant I am sharing my order id with you kindly consider this assume yourself at our place.return id-#RT20408030order id-#FL016063949”

Helpful Report

Posted 5 years ago

“I ordered on 14th August using Google pay, amount is deducted from my account but I am not able to see my order in my order section I already mailed thrice to customer care but I always get computer generated reply... Very bad experience with ajio”

Helpful Report

Posted 5 years ago

“So I ordered a baggit sling bag ( on 2nd August), and recieved it without a tag which was not much of an issue until I realised it was of a design that wasn't suitable to my purpose, the design was such that the opening of d bag was three times smaller than the base, which is not what I wanted at all. The photos in the site were hence totally useless. There was no picture with the bag's flap open. I put a request to return it (on the same delivery date), August 9th and then the delivery boy(comes to collect on the very next day) August 10 refuses to take it because it has no tags. No matter how much I tell him I received it without tag obviously he wouldn't agree. I do not blame him ( he is only doing his job) but why was it packed and sent without tags? So should I open the next parcels then and there itself on the delivery point? Seems that is the only right way.”

Helpful Report

Posted 5 years ago

“Initially have ordered a track with size 5XL. The size ordered was very loose, so made an exchange for a smaller size 3XL. Got the exchange track, but to my surprise same size of 5XL is sent with the card tag of 3XL. When I called Customer care the response was notnleading to any solution. Have asked to make refund to my bank. They denied saying as per policy it will credited to AJIO wallet. Very unhappy with the services.”

AJIO.com 1 star review on 10th August 2020

Helpful Report

Posted 5 years ago

“worst customer care boy, never seen at all, him self he tells, no problems can be solved keep the phone he tells, what a customer support Ajio has....”

Helpful Report

Posted 5 years ago

“महोदय बहुत ही खेद के साथ अवगत करवाना पड रहा है की आप की रिटर्न सेवा बहुत ही खराब व टालमटोल वाली है। और मेल का जवाब देना भी आप गैर जरूरी समझते है । पिछले 20 दिनों से आपको लगातार रिटर्न के लिए कह रहा हु लेकिन आपकी कोई प्रक्रिया नहीं आ रही है दो वस्तु वापस करनी है लेकिन आपके कोरियर कर्मचारी बार कोड का बहाना बना है। सबसे ज्यादा दुखद तो यह है की आप पुराने कपडें भेज रहे है जो मैले व युज किये हुए है । आप से अनुरोध है ज्लदी ही हमारी सम्स्या का समाधान करें Chandramohanshran Dhoundiyal Mo. 9998724848”

Helpful Report

Posted 5 years ago

“they had delivered my order to somebody else. I have asked for verification and to refund my amount. But, nothing has been done. Another order was done in the month of March, but they could not deliver the order due to the lockdown. I could understand, but they should refund the amount . Still, nothing has been done. Very pathetic customer care . They are cheating the customer. Above are regarding order number FL0144262036 and FL0146439573.”

AJIO.com 1 star review on 5th August 2020

Helpful Report

Posted 5 years ago

“They had delivered my order to somebody else. I have asked for verification and to refund my amount. But, nothing has been done. Another order was done in the month of March, but they could not deliver the order due to the lockdown. I could understand, but they should refund the amount . Still, nothing has been done. Very pathetic customer care . They are cheating the customer. Above are regarding order number FL0144262036 and FL0146439573.”

Helpful Report

Posted 5 years ago

“Bad experience hidden charges are taken always do the total mistake no refund has done and without prior intimation my order get cancelled”

Helpful Report

Posted 5 years ago

“Worst website not giving my refund it's been over a month product has been picked up...Worst fake”

Helpful Report

Posted 5 years ago

“I had ordered 5to 6years of age but received 2to3years.my money got wasted . moreover the length of the products is not mentioned.only wist and chest is mentioned. Length should also be mentioned.”

Helpful Report

Posted 5 years ago

“I have placed an order in ajio on June 14th and due to some external factors cancelled few products in the order on the same day. next day i received only partial refund, once after that i tried calling customer care people for the same for which they mentioned that it will take 7 business days to get it reflected and assured me that i will get my money back. waited more than 7 business days and tried calling customer care, they mentioned that it is resolved and all the amount is credited to my account, when i told that it is not getting reflected, they have asked me the statement as proof(i have used my credit card, in which i can get the statement once a month only, so i have mentioned the same then they have agreed for the screen shots , i have shared the screen shot, then once after checking that they have provided me a reference number and asked me to check with the bank. i have tried checking with bank, they told for the reference number that is amount they have initiated and it is reflecting in my account, i have raised a complaint again, then they have share the screen shot where they have transferred partial amount as the proof with me. once after explaining my issue, they have agreed to resolve it by Jul 3rd, i have received an email stating that the remaining refund has been initiated and there was an issue from their end. Again, after waiting for 7 business days , it didn't got reflected in my account and end up raising multiple complaints where there is no use even though. Again end up sharing the pdf format of my statement, today jul 21 when i am asking for the resolution, they are telling me to wait till jul 28th to resolve this issue.. From past 1 and half month one single refund issue is not even handled properly and resolved. I regret placing an order from AJIO and i will never in my life again..”

Helpful Report

Posted 5 years ago

“Return products take 1 month still not picked up. They are cancelling return request without any call back. Pathetic service. Not even got call back.”

Helpful Report

Posted 5 years ago

“Verg very very worst customer service and delivery boy. I want return my order. I am trying to 10 days for return my order but no one response its very disappointing.Its very worst sevice”

Helpful Report

Posted 5 years ago

“Where is my refund Need for known my return and refund status , my return package is gave to your courier partner 20 days ago but still right now I can’t be see refund status on my AJIO app , please immediately refund this amount, I’m absolutely disappointing my order idFl0150234851”

Helpful Report

Posted 5 years ago

“I requested partial return of my order about 20 days before...I got notification that return pickup tried twice..but actually no one came for pickup..neither they called on contact no if they had issue with address ..but they are just replying that send correct address details and phone no...issue will be resolved .but till now nothing done...they can deliver a product to address..but can not pickup same from same address..I don't understand ....apart from that they are giving reason of lockdown for not contacting to customer care..I think every site is working fine now except ajio returing orders”

Helpful Report

Posted 5 years ago

“This guy who picked up ph is someone muslim guy .. very bad human .. mujhe mere app store se kuch download karne ko bola when i said why to bola aap bohut sawal puchte hain .. ph rakhiye bore mat kijiye. Pathetic website and pls they r mere fraud people donot get trapped in their words.”

Helpful Report

Posted 5 years ago

“Since more than a month they are making a fool of us. I ordered an a line dress for daughter but they delivered a wrong product boys T-shirt to me. After reminding and requesting them for a refund several times they Are fail to do so giving a stupid reason of lockdown. Till date nobody has come for a pickup and also on their application in my account it is showing my issue has been resolved. U are biggest liars pls don’t trust them don’t buy anything from their website.”

Helpful Report

Posted 5 years ago

“I have order 5 dresses ajio app. But the quality very very poor. So i decided to return my item. But the return offer the delivery not taken my product, the delivery boy said ur tag number sticker number not same.So we do not take return . But i got the product same stickers and taq so this ajio fault . I will send complain from mail but they did not proper answer. I am very disappointed. I want proper answers and take my return option .”

Helpful Report

Posted 5 years ago

AJIO.com is rated 1.2 based on 1,976 reviews