AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,975 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ajio customer care service number (6205244776)”

Helpful Report

Posted 5 years ago

“I returned the products on 15-08-2020. My return refund is initiated on 21-08-2020. I haven't received a the amount yet. customer care wont work. Order# FL0167456254. Fruads dont buy from AJIO”

Helpful Report

Posted 5 years ago

“Very bad experience. .I ordered a pyjama kurta for my kid .But they Deliverd only kurta.when I raised the complaint regarding that pyjama is missing in the packet they told we will check and resolve your problem.Two times pick up boy came for return..But they haven't taken it return because pajyama is not there..I complained to customer care.but same thing happened again.”

Helpful Report

Posted 5 years ago

“Your app doesn't even deserve one star. Customer care number in website is really useless wait time is over an hour and never connecting. Refund is taking almost 3weeks but never received it yet. No proper updates about the complaints I raised for the product. Return request is denied saying that ent number not matching but the return request is raised just because you have delivered wrong product. Please learn about customer service and product quality atleast herethen.”

Helpful Report

Posted 5 years ago

“1.AJIO has the worst customer service ever ! 12 items out of 14 were cancelled by their end. 2.One of the items from my other order was not delivered but status has been wrongly changed saying it's delivered. 3.No response from the customer care. 4.Complaints are being closed without any resolution. 5.Call back option is just a joke to fool customers as they never call back. 6.They never stick to their timelines. 7.Disastrous shopping experience with AJIO and highly disappointed with their customer service !”

Helpful Report

Posted 5 years ago

“I have been trying to contact them for the my refund still no response , when will I get my refund amount?????”

Helpful Report

Posted 5 years ago

“The order I have requested for return has not been picked up after 1.5 months packet and tag are intact logded complaint many a times sent pictures also of goods along with code and tags nothing helps Don't ever purchase from this site”

Helpful Report

Posted 5 years ago

“Very pathetic service given.. called them multiple times but no refund given and no proper tracking of the product.. So so disappointing experience.”

Helpful Report

Posted 5 years ago

“They Are fraud.Pathetic customer service. They do not refund your money easily despite many complaints and calls”

Helpful Report

Posted 5 years ago

“Ajio Why are u operational if u don't have expertise of delivery and customer care option are like dead phone line , U can not raise complaints from the ajio site. No tracking of the products. No info of courier services providing services with proper address and contact no. Customer care take 72hrs and more will th no coordination with email received from customer. Thanks for been so shameful by saying sorry for each conversation.”

Helpful Report

Posted 5 years ago

“AJIO customer service number 6289719332 call us now any questions please contact forward full refund money call us now 6289719332”

Helpful Report

Posted 5 years ago

“AJIO customer service number 6289719332 call us now any questions please contact forward full refund money call us now 6289719332”

Helpful Report

Posted 5 years ago

“Everytime a new complaint is raised for the same issue & I am given multiple complaint/inquiry IDs. Why are you incapable of processing a standard operation like a refund which is fairly due to the customers, all the while enjoying your free salary in the name of COVID19. Tons of consumers are raising the same issue. You should be thankful that they are not resorting to reporting under Consumer Protection Act, yet. #shutdownajio #boycottajio #onlinefraud #ajiofraud #dontshopatajio #ajiosuck”

Helpful Report

Posted 5 years ago

“Worst customer care service and fake promise of returning the whole amount .”

Helpful Report

Posted 5 years ago

“Very very Poor Customer Care Service I had made payment ₹ 2614.1 through Credit Card on 22/07/20 19:15 but order not confirmed and also amount not credited till now (complaint id: COM00011668619 raised on 31/07/2020 along with transaction reference number and credit card statement) If I call ajio customer care team / supervisor, they always told me to wait for 2 more business days I heard the same about 10 times.. I couldn't get any resolution / updation till now..”

Helpful Report

Posted 5 years ago

“Got an incorrect size and have been waiting........ for looooooooooooong the shoes to be picked up. This is the poorest customer experience I have ever experienced amongst various retail companies”

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Posted 5 years ago

“Bought puma workout tights and after using once the logo came off”

AJIO.com 1 star review on 19th August 2020

Helpful Report

Posted 5 years ago

“very bad customer service. My refund was initiated a month back and yet to receive. When queried Ajio customer care asked me to follow up with the bank. That's crazy. How can I follow up for the transaction between Ajio and bank and why should I do that? You don't get any reply on the customer care email apart from the system generated one. Really frustrating. Will not shop again on Ajio.”

Helpful Report

Posted 5 years ago

“Worst website to shop. I have had worst experience. Firstly they did not deliver my product for months and when i cancelled it , they did not refund the amount. Cistomer care never picks calls. I have sent several emails to them asking for refund but they do not respond properly. I have been trying really hard to reach customer care executive but in vain. worst site. Plss DONT shop.”

Helpful Report

Posted 5 years ago

“My order is cancelled and no refund of the amount so far.Pin code was submitted and they say it will not be delivered to your area.Shoul be more professional”

Helpful Report

Posted 5 years ago

AJIO.com is rated 1.2 based on 1,975 reviews