AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,070 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Return problem - Actually I was just looking exchange to bigger size When returning they told me that a tag is missing while it came just like that without tag. So because of that i had to keep it. They asked to send pics and numerous mail exchanges and nothing has worked out . It still hasn't resolved. wouldnt recomend Ajio”

Helpful Report

Posted 4 years ago

“Return problem When returning they told me that a tag is missing while it came just like that without tag. So because of that i had to keep it. While returning another product which was the wrong product they kept cancelling the ruturn without coming to pickup. It still hasn't resolved.”

Helpful Report

Posted 4 years ago

“Recently before 2 months on march i ordered a flipflop from ajio and the payment was done through card and my order was automatically cancelled and its been 2 months i didnot received my refund no proper response from ajio team no updates no replies I received after my several emails to them .....really disgusting response even the grievance officers are useless they asked me the bank statement issued by bank even after sending that there is no response no reply nothing”

Helpful Report

Posted 4 years ago

“Bad delivery service, i will not recommend to my friends and family”

Helpful Report

Posted 4 years ago

“no response from customer care even no reply of mails, they must be planning big fraud in the background, grievance officer is also of no use, everyone is suggested to be aware from online shopping from AJIO, there are several issues. Courier personnel they some time didn't action while picking up the return product, company several times send the order without tag which you can't see before delivery and afterwards you didn't find the tag and product then can't be returned or exchanged. Now I am going to put all this in all the social media platform.”

Helpful Report

Posted 4 years ago

“Ajio com is conning the customers by not delivering the complete package. Once you raise the compliant, they will make sure delivery agency trouble you with 100 phone calls with 1 question that " did you receive the product" which they never delivered in the first place. Do not buy online from this site otherwise you will lose money without product delivery. The customer service is not bothered to call you back for your compliant. Such CHEAP company with cheap service.”

Helpful Report

Posted 4 years ago

“Bad service.i ordered a churidar including pants and dupatta.but i received only top and pant.”

AJIO.com 1 star review on 26th April 2021

Helpful Report

Posted 4 years ago

“Issue won't get resolved in 40 days They just keep the conversation on to keep your wallet outstanding. Long wait for Refund .”

Helpful Report

Posted 4 years ago

“Being a top company in India, they were not having a proper reverse logistics structure, while they boast about their easy returns. I got a product with the wrong size.. Now when I want to exchange my product, they aren't taking exchanges...Only returns. Even for that, I should pack this product, spend my money to send it to them.”

Helpful Report

Posted 4 years ago

“Tried to reach several time Ajio customer care but no response, which is really frustrating. I can’t access my ajio wallet due to my mobile number change. Have made my mind that will not be using Ajio from now onwards.”

Helpful Report

Posted 4 years ago

“It’s very bad platform for online shopping. No support from customer care. Fake items on the app. My order delayed from last month. No updates regarding that. I have made payments via UPI. I think my money has gone. Writing this review to make other people alert don’t buy anything from AJIO you will not get any support from there end. And you will lost your earned money. Sad Reality!!!”

AJIO.com 1 star review on 14th April 2021

Helpful Report

Posted 4 years ago

“Ajio has given the worst response to the problems related to all the orders. No matter how many times you call the customer care they promise to take care of the issue but do literally nothing about it, ajio's customer care is of no use they do not respond to any problem you have regarding your order!”

Helpful Report

Posted 4 years ago

“Ajio is the worst platform for online shopping with useless customer.. They will never call back for any update, you have to chase them each and every time. It's been a month since my return pickup is pending. They are not even responding me.. Return id: #RT33545722”

Helpful Report

Posted 4 years ago

“Very poor services , I am waiting for an exchange for more than one month ,”

AJIO.com 1 star review on 6th April 2021

Helpful Report

Posted 4 years ago

“This site is worst in customer care. I ordered a saree and I haven't got my refund after returning it a months ago. It takes 25 minutes to talk to someone in customer care and then they will hangup. They don't respond. Never order. First experience worst one this site.”

Helpful Report

Posted 4 years ago

“मेने Ajio से nike के जूते मंगवाये थे जोके मेरे साइज के नही थे, इसलिए मैं उसको वापस देना चाहता था इसलिए रिटर्न्स करना चाहा तो पहले पिक मैन ने ये कहते हुए मना कर दिया कि इसमें Ajio कोड नही है ,आप कस्टमर केयर पेर बात कर टेग कोड रिमूव करवा लें कस्टमर केयर ने टेग रिमूव कर दिया और वापस नया रिटर्न्स जेनरेट कर दिया इस तरह पिक मेन आया और जूते ले गया मगर पेमेंट नही आया ,तीन चार बार कंप्लेन करने पर बताया कि ये नॉन Ajio प्रोडक्ट है ओर मुझसे पूछा कि कोई पार्सल रिटर्न्स की ईमेल आयी कया तो मैने मना कर दिया जैसे ही कॉल पूरी हुई दो घंटे बाद रिटर्न्स का ईमेल गया और दस घंटे में पार्सले वापस आ गया पार्सल खोलने पर अलग ही प्रोडक्ट मिलता है”

AJIO.com 1 star review on 4th April 2021

Helpful Report

Posted 4 years ago

“Ajio is absolutely pathetic and so is their customer service.They don't even pick up their call.They don't take the return of the product despite repeated attempts and also don't refund the money. Utterly disappointed with them.”

Helpful Report

Posted 4 years ago

“Ajio is the worst and spam platform for online shopping with pathetic & useless customer service. Because even if once your delivery or pickup get stuck due to any reason they won't be able to resolve the issue. They will keep on giving excuses and you will lose your money. Ajio will never call back for any update, you have to chase them each and every time. It's been more than 2 months since my return pickup is pending. Whenever I call they give new excuses. Order ID - FL0229755063”

Helpful Report

Posted 4 years ago

“sabse ghatiya online experience”

Helpful Report

Posted 4 years ago

“Customer care service is pathetic.They didn't pick any call. I tried from 9 days to contact your bloody customer care services. I returned one blue gown of mine and I got amount in my wallet but now I want to use this amount then I can't find the way to use it. And when I call to ur representative they didn't pick my call.”

AJIO.com 1 star review on 23rd March 2021

Helpful Report

Posted 4 years ago

AJIO.com is rated 1.2 based on 2,070 reviews