AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,070 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheaters, and very bad service. No specific department for complaints. Terrible behaviour of delivery persons.”

Helpful Report

Posted 4 years ago

“Status show refund initiated in my bank account but I didn't get money back from last 15 days of returning green kurta. Trying to contact to representative through customer care but no one attend the call even no response of mail I droped on ajio mail box. Very poor service at all.”

AJIO.com 1 star review on 15th March 2021

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Posted 4 years ago

“Fraud,scamsters.horrible experience ever.they people just dont refund and there is no way to contact them.bloody frauds”

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Posted 4 years ago

“I don't get my refund it's already 2mth. Whenever I send mail I got replay that give us 2days. Its going on already 2 months. Not talking any action”

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Posted 4 years ago

“Pathetic customer support, highly disappointed with the very first order. Huge delay in refund process.”

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Posted 4 years ago

“Worstest customer service respond ever never gonna buy from AJIO”

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Posted 4 years ago

“If I could provide negative stars I would. Bunch of scamsters . Fraudulent website that sends wrong product and even after repeated call backs , providing pictures for evidence etc, do not refund the money. I have heard this from 2 other friends of mine so this is clearly a prevalent practice. Till date I don't have the refund.”

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Posted 4 years ago

“Such a fraud site, not a trusted site, last month I purchased products thro cod,some clothes r not good so I return that, ajio return my money in the form of wallet, within 2 days , they take all money,and send almost 50 mails but no response, they hacked thro Gmail I'd, like some technical team in ajio doing that, be aware of this site”

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Posted 4 years ago

“Such a bakwaas service and exchange policies. From 1 month my dress exchange is pending. Are u people sleeping or what. If u r running online store then provide good services just don't sleep.”

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Posted 4 years ago

“Worst experience with Ajio. I raised a request to return the product one week back but no action had been taken till now. Dont buy on Ajio”

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Posted 4 years ago

“I have returned the product, but the money is not refunded, its been 3 months now, horrible customer service.”

Helpful Report

Posted 4 years ago

“Horrible customer care services, prepaid products not delivered after2 weeks of d assured date, n they don't even refund my money. They never ever receive calls , no idea why they hv shared their customer care number. Never do an online transaction with them”

Helpful Report

Posted 4 years ago

“Really horrible customer support Had placed return for a product And it hasn’t yet been picked up No response from customer care Don’t ever use this app They say they have a 30 day return policy How can I return within that time period if they never come to pick up the product ?”

AJIO.com 1 star review on 13th February 2021

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Posted 4 years ago

“I had placed an order with Ajio on the 9th of September 2020 and still i am calling for me refund and still haven't received it. I place an order for female product and i received male product and with a wrong invoice too. They just say sorry and have doen nothing on it. Sharing the pictures about the blunder they have done.”

AJIO.com 1 star review on 9th February 2021

Helpful Report

Posted 4 years ago

“Bad services they dont give my refund on time”

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Posted 4 years ago

“Worst customer care service. They cheat people in refunding money. My product was updated as delivered. When I raised the complaint in Dec2020 as not received of product. They were giving dates on dates and finally I never received my money till date.”

Helpful Report

Posted 4 years ago

“Ajio does not refund easily...you have to chase them and even then they don't ...my refund is pending for over 3 weeks now and all i get are calls saying they are working on it....di not take things form their site unless you are willing to chase them”

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Posted 4 years ago

“I received my shoe on 4 jan ... n I feel very bad experience with this pair of shoe after 15 days .... how can I return my shoe back ?”

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Posted 4 years ago

“Though online...on my PREPAID order they generated a bill with COD on it and later on emailing then regard the issue...they asked me to cancel my order...and didn't even ask me to reorder which is think is too bad for a company like this...so it's a BIG NO...”

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Posted 4 years ago

“horrible return and pick up services. shall expose you guys on youtube.”

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Posted 4 years ago

AJIO.com is rated 1.2 based on 2,070 reviews