AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,975 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

Questions

Metrics

1.2

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how AJIO.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased a shirt from Online Ajio portal. Its been 15 days now, till I haven't received the shirt. I have sent several email for the same but no response from them. I have been asking for at least refund my money, they are not doing it..........When I CALL CUSTOMER CARE, phone will be ringing no operator is available to pick the call and discuss the issue with customer. Its really a pathetic things to do shop with Ajio. Its not safe.......THEY DON'T EVEN UNDERSTAND THE VALUE OF CUSTOMER.”

Helpful Report

Posted 4 years ago

“Upset from delivery and refund”

Helpful Report

Posted 4 years ago

“The worst experience of my online shopping. I have ordered first time from ajio. I ordered PUMA jacket of cost 9000, they sent another jacket of cost 4000. Big cheaters!!!! I have not received the refund it is already more than 2 weeks that order was picked up from my place. No customer care executive is available on customer care number.”

Helpful Report

Posted 4 years ago

“For the Order ID : FL0175185045, I ordered 3 products (1 vero moda dress and two slippers) total worth rupees Rs. 2,331.03 I returned all three products but I got a refund only for one of the products (1007Rs for the vero moda dress). The remaining 1300 rupees is still pending but status on your app shows refund complete. The keep on changing the complaints number and resolve previous ones. No one makes any changes, they just keep giving new dates when they will resolve the issue. The service is beyond pathetic.”

Helpful Report

Posted 4 years ago

“Ajio has horrible customer service. Dont ever buy from them. I have been following up for my refund for 2.5 months now i have used all channels to raise my issue - phone, email, twitter, consumer court. On all calls and emails they say it will be their highest priority to resolve the issue but they don’t do that.”

AJIO.com 1 star review on 4th November 2020

Helpful Report

Posted 4 years ago

“Don't buy with ajio they are doing same with me 3item am recived.Every 1 packet having 2item and they sending only 1 item.4packet they are sending wrong item.5packet they are not giving tag.6packet they giving wrong item.7packet they are giving wrong size.Now my approx 2000rs item”

Helpful Report

Posted 4 years ago

“Very very bad policy do not purchase the product .”

Helpful Report

Posted 4 years ago

“I have ordered 2 Sarees and paid the amount. The transaction was successful and amount got deducted from my account but order was not confirmed.”

Helpful Report

Posted 4 years ago

“I ordered one shirt and when I put return for it there is no proper response when I tried calling the customer care no there is no response.”

Helpful Report

Posted 4 years ago

“Two Allen Solly t-shirt have ordered. I received only one. However, in the order status, it was showing that all two t- shirts were delivered on the same date and time. This was my prepaid order. Money is also not refunded.”

Helpful Report

Posted 4 years ago

“This was worst experience. I am very frequent online buyer, thought to give a try at Ajio. Omg order was placed in September, and till October 15 the product and order was just showing confirmed. 1 product shipped out of 10 products. You can’t reach customer care as its always busy, u would hang up after 1 hr. Had to cancel the order after a month of wait.”

AJIO.com 1 star review on 20th October 2020

Helpful Report

Posted 4 years ago

“Ajio has cheated me and not delivered items in my packages, do have unpacking vidoes. But no refund till date. Above all blocked my account and also blocked me on call abd sending mails to call centre. Will drag them to forum for cheating me and playing pranks.”

Helpful Report

Posted 4 years ago

“if they're not listening to ur complaints then make fake orders as cash on delivery and refuse to take delivery until they don’t resolve ur problems..THAT'S HOW THEY SOLVE IT TRIED AND TESTED”

Helpful Report

Posted 4 years ago

“Very very bad service. My refund has been pending since 2month but till now I didn't get any response from Ajio customer care. I have called many times but no response . Pls everyone don't go through this app”

Helpful Report

Posted 4 years ago

“Missed one item in my delivered package. I have received two Allen Solly t-shirt in ajio.com. However, I have received only one. In the order status, it is showing that two items was delivered at the same date and item. But I have received only one item in the delivered package. Order ID: FL0185400555”

AJIO.com 1 star review on 19th October 2020

Helpful Report

Posted 4 years ago

“Worst customer service India. Amount is debited my account but order is not confirmed. I call to customer care number but no use.”

Helpful Report

Posted 4 years ago

“Very bad customer service. Nobody ever picks up the call.”

Helpful Report

Posted 4 years ago

“Never again”

Helpful Report

Posted 4 years ago

“Terrible customer service. I have not received one product that was supposed to be delivered to me by 9th October 2020. constantly sending them mails, trying to connect with customer support, but no response. Despite not having delivered the pending item, they are sending email/message telling all issues have been resolved. Raised an issue, emailed the problem. no one is to hear, respond, or take action. Will never ever purchase from Ajio Online Shopping. It was my first purchase from you; won't be back again. Keep fooling the customers and you won't have any left soon.”

Helpful Report

Posted 4 years ago

“Terrible customer service. I have not received one product that was supposed to be delivered to me by 9th October 2020. Constantly sending them mails, trying to connect with customer support, but no response. Despite not having delivered the pending item, they are sending emails/messages telling all issues have been resolved. Raised an issue, made complaints. no one is to hear or respond or take any action. Will never ever purchase from Ajio Online Shopping. It was my first purchase from you; won't be back again. Keep fooling the customers and you won't have any soon.”

Helpful Report

Posted 4 years ago

AJIO.com is rated 1.2 based on 1,975 reviews