AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,975 Reviews

4 %

of reviewers recommend AJIO.com

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Metrics

1.2

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to reach several time Ajio customer care but no response, which is really frustrating. I can’t access my ajio wallet due to my mobile number change. Have made my mind that will not be using Ajio from now onwards.”

Helpful Report

Posted 4 years ago

“It’s very bad platform for online shopping. No support from customer care. Fake items on the app. My order delayed from last month. No updates regarding that. I have made payments via UPI. I think my money has gone. Writing this review to make other people alert don’t buy anything from AJIO you will not get any support from there end. And you will lost your earned money. Sad Reality!!!”

AJIO.com 1 star review on 14th April 2021

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Posted 4 years ago

“Ajio has given the worst response to the problems related to all the orders. No matter how many times you call the customer care they promise to take care of the issue but do literally nothing about it, ajio's customer care is of no use they do not respond to any problem you have regarding your order!”

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Posted 4 years ago

“Ajio is the worst platform for online shopping with useless customer.. They will never call back for any update, you have to chase them each and every time. It's been a month since my return pickup is pending. They are not even responding me.. Return id: #RT33545722”

Helpful Report

Posted 4 years ago

“Very poor services , I am waiting for an exchange for more than one month ,”

AJIO.com 1 star review on 6th April 2021

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Posted 4 years ago

“This site is worst in customer care. I ordered a saree and I haven't got my refund after returning it a months ago. It takes 25 minutes to talk to someone in customer care and then they will hangup. They don't respond. Never order. First experience worst one this site.”

Helpful Report

Posted 4 years ago

“मेने Ajio से nike के जूते मंगवाये थे जोके मेरे साइज के नही थे, इसलिए मैं उसको वापस देना चाहता था इसलिए रिटर्न्स करना चाहा तो पहले पिक मैन ने ये कहते हुए मना कर दिया कि इसमें Ajio कोड नही है ,आप कस्टमर केयर पेर बात कर टेग कोड रिमूव करवा लें कस्टमर केयर ने टेग रिमूव कर दिया और वापस नया रिटर्न्स जेनरेट कर दिया इस तरह पिक मेन आया और जूते ले गया मगर पेमेंट नही आया ,तीन चार बार कंप्लेन करने पर बताया कि ये नॉन Ajio प्रोडक्ट है ओर मुझसे पूछा कि कोई पार्सल रिटर्न्स की ईमेल आयी कया तो मैने मना कर दिया जैसे ही कॉल पूरी हुई दो घंटे बाद रिटर्न्स का ईमेल गया और दस घंटे में पार्सले वापस आ गया पार्सल खोलने पर अलग ही प्रोडक्ट मिलता है”

AJIO.com 1 star review on 4th April 2021

Helpful Report

Posted 4 years ago

“Ajio is absolutely pathetic and so is their customer service.They don't even pick up their call.They don't take the return of the product despite repeated attempts and also don't refund the money. Utterly disappointed with them.”

Helpful Report

Posted 4 years ago

“Ajio is the worst and spam platform for online shopping with pathetic & useless customer service. Because even if once your delivery or pickup get stuck due to any reason they won't be able to resolve the issue. They will keep on giving excuses and you will lose your money. Ajio will never call back for any update, you have to chase them each and every time. It's been more than 2 months since my return pickup is pending. Whenever I call they give new excuses. Order ID - FL0229755063”

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Posted 4 years ago

“sabse ghatiya online experience”

Helpful Report

Posted 4 years ago

“Customer care service is pathetic.They didn't pick any call. I tried from 9 days to contact your bloody customer care services. I returned one blue gown of mine and I got amount in my wallet but now I want to use this amount then I can't find the way to use it. And when I call to ur representative they didn't pick my call.”

AJIO.com 1 star review on 23rd March 2021

Helpful Report

Posted 4 years ago

“Cheaters, and very bad service. No specific department for complaints. Terrible behaviour of delivery persons.”

Helpful Report

Posted 4 years ago

“Status show refund initiated in my bank account but I didn't get money back from last 15 days of returning green kurta. Trying to contact to representative through customer care but no one attend the call even no response of mail I droped on ajio mail box. Very poor service at all.”

AJIO.com 1 star review on 15th March 2021

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Posted 4 years ago

“Fraud,scamsters.horrible experience ever.they people just dont refund and there is no way to contact them.bloody frauds”

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Posted 4 years ago

“I don't get my refund it's already 2mth. Whenever I send mail I got replay that give us 2days. Its going on already 2 months. Not talking any action”

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Posted 4 years ago

“Pathetic customer support, highly disappointed with the very first order. Huge delay in refund process.”

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Posted 4 years ago

“Worstest customer service respond ever never gonna buy from AJIO”

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Posted 4 years ago

“If I could provide negative stars I would. Bunch of scamsters . Fraudulent website that sends wrong product and even after repeated call backs , providing pictures for evidence etc, do not refund the money. I have heard this from 2 other friends of mine so this is clearly a prevalent practice. Till date I don't have the refund.”

Helpful Report

Posted 4 years ago

“Such a fraud site, not a trusted site, last month I purchased products thro cod,some clothes r not good so I return that, ajio return my money in the form of wallet, within 2 days , they take all money,and send almost 50 mails but no response, they hacked thro Gmail I'd, like some technical team in ajio doing that, be aware of this site”

Helpful Report

Posted 4 years ago

“Such a bakwaas service and exchange policies. From 1 month my dress exchange is pending. Are u people sleeping or what. If u r running online store then provide good services just don't sleep.”

Helpful Report

Posted 4 years ago

AJIO.com is rated 1.2 based on 1,975 reviews