AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,070 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it's been a month n I didn't receive refund amount still and on their app they are showing as refunded but I didn't receive any money still.... trying to contact them it's really worse process they are just providing the auto generated mail and not responding there customer.....worst service provider I have never ever seen....”

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Posted 4 years ago

“Ajio customer service is not working properly and they have not refund my money back 2 times I mail but no response from Ajio, worst service I experienced I never trust Ajio in future”

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Posted 4 years ago

“Most pathetic service . They have a customer care no but you have to wait for 40 min minimum and mail id useless. I ordered a product 31st july but delivery date showing 17th August..waw ajio waw..”

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Posted 4 years ago

“This is the second time I'm being delivered the wrong product. This time I ordered a shoe and they gave me a pair of some other footwear. Return process is taking very long. No response from customer care, no reply for emails.”

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Posted 4 years ago

“Worst service ever. Didn't answer your call n e-mail.. Also they don't resolve your problem.. I have been trying since last 3 week's to contact ajio customer care. But didn't get any responses.. Worsted service ever”

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Posted 4 years ago

“Purchased material's colour and quality different from pics that posted by them...”

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Posted 4 years ago

“Return experience is pathetic.”

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Posted 4 years ago

“Worst App not good service at all Product also duplicate”

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Posted 4 years ago

“9 days before I had ordered a dress for my daughter and payment made through Upi, within a half and hours I cancelled the product, still I don't received the refund, many customer care call and mails I did but response, very bad experience don't buy anything I lost 1k....”

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Posted 4 years ago

“COM00023068413 COM00020975329 No resolution has been provided since ages”

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Posted 4 years ago

“first copy product .... not branded don't buy”

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Posted 4 years ago

“Worst experience.. I orderd 2 pair of converse shoes before 2 month ago from ajio but the size which I orderd was not fit on me. After that i raise return request.. Return was pickedup after 6 days but no refund was initiated yet. Instead of that refund they send me wrong or used slipers of puma. I talk more than 7 time to costmer care regarding my issue but thy all are saying mam your complaint raised from our side.. It will be resolved 24 hours.. 48 hours. But still not resloved my complant issue and i didnt get my refund yet...”

AJIO.com 1 star review on 2nd August 2021

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Posted 4 years ago

“Worst experience with AJIO, I spend nearly 5 hours of time to talk to the customer care executive but no use. Return request has been raised more than 4 times no one came to pick up.”

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Posted 4 years ago

“Horrible experience. Customer service responses are only automated and no one bothers to understand customer issues. Returns are unsuccessful and no one is replying as to why it was unsuccessful”

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Posted 4 years ago

“I have been trying to get my refund from last 7 days but no response”

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Posted 4 years ago

“Very worst experience, dint get the refund. Tried calling customer care but it's of no use they never pick up the phone. They are cheating us”

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Posted 4 years ago

“Very bad experience I have. Poor delivery service, very worst customer service. I had ordered 5 jeans from AJIO on 4th July and received delivery on 19th July with 3 jeans in one bag. They saw 5 items delivered on bag and even send Invoice of five items. I had received the parcel after one week battled with their delivery partner Xpressbees and finally received 3 items. I did complain via mail 4 times on customer care number and trying to call more than 30 times during last 10 days but no one receiving the call to answer my issue. Their delivery partner Xpressbees has also not answered properly. This is the worst customer care service I have been see ever. They don't care about customer's queries, mail's,money, time etc. I don't know till today where are my missing outfits? I think this is the new way to make money. I justify it as a fraud case. I don't suggest anyone to buy from fraud company AJIO.”

AJIO.com 1 star review on 30th July 2021

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Posted 4 years ago

“Service very bad.After cancellation money was not credited back to my AJIO wallet.tried customer care number many times but no response.”

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Posted 4 years ago

“I had ordered 2 dresses from ajio on 6 th July .I received only 1 product n the other product was not delivered stating the area is out of safe delivery zone.if there was an issue with the zone then how come 1 product was delivered n the other could not be delivered.I had clubbed both the products to get a good discount but now the same product is almost double of what I paid for this initially.it’s really pathetic service n now in order to purchase the same product I have to buy another product with that to get a good discount.I just m really unhappy with the kind of service the website is providing.Very disappointing”

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Posted 4 years ago

“they are picking up the product but not refunding the amount and some of the product delivery get automatically cancelled....”

Helpful Report

Posted 4 years ago

AJIO.com is rated 1.2 based on 2,070 reviews