AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,975 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

Questions

Metrics

1.2

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how AJIO.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst app to purchase any item. I have ordered for arrow sport blue trouser size 36 but supplied 32 size trouser of gray colour. I have applied for refund but the agency cancelled it 4 times and still I could not able to return the product. I will not recommend any one to purchase from this app and loose his money and piece of mind. Madhu Singh”

Helpful Report

Posted 4 years ago

“Very bad service...I have not received the product till now n no delivery executive called me...but daily am getting a message stating that ur delivery attempt was failed”

Helpful Report

Posted 4 years ago

“i ordered in bulk and i got all parcels but item is missing inside the courrier, in pay slip , invoices they mention correct piece of order but inside there is problem... vry disspointed never expected this to ajio.. i made a mail to ajio, they will respond me within 24 hours as i got and automatic reply from customer care! if they do not help me out i will not gonna shop again !”

Helpful Report

Posted 4 years ago

“NEVER BUY BULK PRODUCTS YOU WILL LOSE ALL MONEY IN EXCHANGE. they never attempt delivery and on their own lie attempted. and take full amount payment. I AM GOING TO DO A STORY ON RADIO FM, < AS I AM AN RJ.Pathetic response. pathetic service.. ordered 26 products, created a return for 5products. till now the return is not picked up, plus they say .. " we were not able to exchange today will try tomorrow," continuously for 4 days.. They said they refunded my order number to @MobiKwik, but no money of 1449 received. either in wallet or bank. order id FL 0259477017”

Helpful Report

Posted 4 years ago

“AJIO = FRAUD I have placed order in March 2020 and today it's June 2021 still I have not received my refund amount. Several times I have contacted ajio customer care but they are lease bothered - always they say - you will get your refund in 2 days.. its been more than a year I haven't received my refund. AJIO is cheating customers.. If there was negative points I would have rated them in negative marks.”

Helpful Report

Posted 4 years ago

“Ajio is the worst I have ever experienced. They will neither refund your money to your account nor they will respond to and what they will do is just calling 100 times .which is sooo irritating. I ordered 3 track pants last month and they haven't picked up the product yet even after complaining 8 times. And from my 2nd number I ordered a bag and made return request same day and they didn't picked a till a month after complaing so many times and when they picked up 1 week ago.. Soo they are not refunding Fraud fraud fraud fraud fraud fraud fraud”

Helpful Report

Posted 4 years ago

“Don’t buy anything from AJIO. It’s total fraud. you will not get any support from there end. And you will lost your hard earned money. RED ALERT.”

Helpful Report

Posted 4 years ago

“I have not received my refund for the product I have cancelled on April 19th 2021 (due to product delivery date problem) and refund also initiated on the same day Still I haven't received any money Even after contacting them through mails my issue is not resolved I have mailed them not only once or twice but 5 times Is this the way to handle customers? Really I'm frustrated with this ajio team.”

Helpful Report

Posted 4 years ago

“I had to get a refund of an order I had placed. Delivery boy took the order in morning and came in evening with the same product and informed the order ID is not matching so it cannot be returned. He asked me to give in writing. I called customer care and the asked me for number starting with D. Then he said it’s the correct order it could be a printing issue in the product code and filled complaint. Next day the same delivery boy came for pick up and informed the complaint number was canceled and order can not be returned. I tried calling customer care 10 times but no response. Now I am forced to keep a product because of some printing issues of AJIO. Pathetic!”

Helpful Report

Posted 4 years ago

“I bought a shirt from camla products in Ajio. It's a gift for a friend instead he received the product with defects and with full of rat bites. I am totally disappointed. It's his birthday but ruined. U ruined it. Is a customer service a joke for you, check before send it twice thrice to not to spoil cutomers trust.”

Helpful Report

Posted 4 years ago

“A cotton kurta I bought is hugely overpriced. The quality of material and design is poor in actual. The original price is exorbitant”

Helpful Report

Posted 4 years ago

“Return problem - Actually I was just looking exchange to bigger size When returning they told me that a tag is missing while it came just like that without tag. So because of that i had to keep it. They asked to send pics and numerous mail exchanges and nothing has worked out . It still hasn't resolved. wouldnt recomend Ajio”

Helpful Report

Posted 4 years ago

“Return problem When returning they told me that a tag is missing while it came just like that without tag. So because of that i had to keep it. While returning another product which was the wrong product they kept cancelling the ruturn without coming to pickup. It still hasn't resolved.”

Helpful Report

Posted 4 years ago

“Recently before 2 months on march i ordered a flipflop from ajio and the payment was done through card and my order was automatically cancelled and its been 2 months i didnot received my refund no proper response from ajio team no updates no replies I received after my several emails to them .....really disgusting response even the grievance officers are useless they asked me the bank statement issued by bank even after sending that there is no response no reply nothing”

Helpful Report

Posted 4 years ago

“Bad delivery service, i will not recommend to my friends and family”

Helpful Report

Posted 4 years ago

“no response from customer care even no reply of mails, they must be planning big fraud in the background, grievance officer is also of no use, everyone is suggested to be aware from online shopping from AJIO, there are several issues. Courier personnel they some time didn't action while picking up the return product, company several times send the order without tag which you can't see before delivery and afterwards you didn't find the tag and product then can't be returned or exchanged. Now I am going to put all this in all the social media platform.”

Helpful Report

Posted 4 years ago

“Ajio com is conning the customers by not delivering the complete package. Once you raise the compliant, they will make sure delivery agency trouble you with 100 phone calls with 1 question that " did you receive the product" which they never delivered in the first place. Do not buy online from this site otherwise you will lose money without product delivery. The customer service is not bothered to call you back for your compliant. Such CHEAP company with cheap service.”

Helpful Report

Posted 4 years ago

“Bad service.i ordered a churidar including pants and dupatta.but i received only top and pant.”

AJIO.com 1 star review on 26th April 2021

Helpful Report

Posted 4 years ago

“Issue won't get resolved in 40 days They just keep the conversation on to keep your wallet outstanding. Long wait for Refund .”

Helpful Report

Posted 4 years ago

“Being a top company in India, they were not having a proper reverse logistics structure, while they boast about their easy returns. I got a product with the wrong size.. Now when I want to exchange my product, they aren't taking exchanges...Only returns. Even for that, I should pack this product, spend my money to send it to them.”

Helpful Report

Posted 4 years ago

AJIO.com is rated 1.2 based on 1,975 reviews