AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,142 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,142 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th March 2026

Sameer

AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AJIO is the worst online shopping experience I have ever had. Their customer support team is pathetic and extremely rude – they don’t know how to resolve issues, how to speak to customers, or even take responsibility. Every time you call, they simply talk about policies and ask you to “wait for 48 hours,” but in reality nothing happens. It’s just endless follow-ups with no real action. They deliver wrong products, wrong brands, and when you request a return, they reject it saying it’s a wrong brand – even though the product looks exactly like the images shown on their own app. This is nothing but cheating customers. Very disappointing experience. AJIO is simply frauding people instead of providing genuine service. Avoid this app if you value your money and peace of mind.”

Helpful Report

Posted 8 months ago

“Very poor and third class platform. I am very upset. I have placed a order on 23rd today is 28th till now not shipped my product I contacted to customer care many times but ni one help me and give me proper information very bad, this is My 1st and last shopping. I suggest to don't purchase any product from this platform”

Helpful Report

Posted 8 months ago

“Worst experience from ajio and they don't give any response when I mail the reason”

AJIO.com 1 star review on 27th August 2025

Helpful Report

Posted 8 months ago

“I have ordered dress worth of 2397 rupees and I didnot like the fitting & material I have return it & pickup is done on 1st august,,but I didnot get refund yet I have submitted by bank statements & sent so many mails & even called up many times regarding refund but unfortunately no response on this issue,,I’m really very disappointed with the service,,I’m fade-up requesting for refund from 26days nobody is taking initiative to resolve this issue.very bad on ur part,your cheating people like this fraud online shopping app,”

Helpful Report

Posted 8 months ago

“Now after seeing others feedback I got to know i m not the first one who has lost money because of Ajio carelessness. I ordered for two suits i got only one but after complaining they said they have delivered the both. This is so shameful. Your team do mistakes but customer has to bear that loss. Very disappointed from Ajio never gonna recommend to anyone”

Helpful Report

Posted 8 months ago

“Very bad experience and poor customer service. I placed an order on 08/08/25 for which the estimated delivery date was given as 21/08/25. I waited till 22 morning for my product to get delivered. Its my pre paid order. But on 22/08/25 morning, i am getting a message like we have cancelled ur order. Refund is initiated.Sorry for inconvenience. I waited for almost 14 days. Finally they cancelled my order. Such a poor service they provide. Don't buy online in ajio guys.”

Helpful Report

Posted 8 months ago

“They send things without tag and thanafter harrsing customer for sending this this and this... without tag is not customer fault for safety delivery person open parcel infront of both... Or finding some other way but why u r harrsing genuine customer...”

Helpful Report

Posted 8 months ago

“I ordered jeans it's doesn't fit on me so I returned it's almost 1 months I not my refund in my bank account refund amount 1500 Such a worst experience please guys don't waste your money on ajio cheap brand”

Helpful Report

Posted 8 months ago

“The most pathetic service in the world. Never ever buy from this website. It’s a headache to buy stuff from there specially if you want something as per delivery date mentioned. They keep moving forward their delivery date. Every day new delivery date keeps coming. Highly advise people NEVER BUY from here.”

Helpful Report

Posted 8 months ago

“Worst experience in returning product with delivery partner very rude no professionalism didn’t came for pickup for days cancelled it without any code or whatever call then even customer did not help nor in between that duration neither after the date”

Helpful Report

Posted 9 months ago

“I was having 2 address saved in Ajio. I ordered for me by selecting my current address, and it delivered on another address, now I want return but there is no option available, worst App I have ever seen Flipkart and myntra are the best shopping apps. They alteast provide us the option to write while chatting with customer service team but in Ajio they don't even provide that, will not recommend to purchase anything from Ajio.”

Helpful Report

Posted 9 months ago

“I had ordered a saree from ajio and what I bought was completely disaster, firstly it was not looking like the image shown secondly it was so short in length and thirdly that was so cheap looking saree as compared to the price.”

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Posted 9 months ago

“Your service is pathetic. Better Don’t continue this.”

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Posted 9 months ago

“Thard class returns pick up !😡”

Helpful Report

Posted 9 months ago

“AJIO’s return process was frustrating—my return request was rejected twice without any pickup attempt, and even after collection, I kept getting cancellation messages. I had to do multiple follow-ups with AJIO customer care and their delivery partner Delhivery. A simple process was made horrible due to poor coordination."”

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Posted 9 months ago

“This is a fake company do not trust them.”

Helpful Report

Posted 9 months ago

“Worst app. More than 15days and my return is not picked. Innumerable calls to customer care, mails. All into vein. All they say is sorry. Least interested in helping out. Never buy from this app. Worst in All aspects”

Helpful Report

Posted 9 months ago

“Very very bad platform to shop.i have ordered on 25 July 25 for wearing on rakhi occasion, on 9 August, firstly they have not dispatched though it was prepaid order, after multiple efforts and followup they finally raised the complaint on 30 July and asked to provide solution on 6 August. But no resolution from their end , to close the raised complaint they cancelled my all orders 5 in number, without informing me at all...pathetic service must be closed with hefty penalty”

Helpful Report

Posted 9 months ago

“Horrible customer service! Ur executives are way too indecent and have no sense of solving the issues, instead prefer shouting back and hanging up on the customer!!! Very snobbish, not cultured at all n have made me regret shopping from AJIO all these years!!! Have deleted the app from all my family members phones n Il make sure to promote other shopping apps in my extended family too!!! Wow! Also, my mail Id is asked here to know if my review is genuine? I mean you people who are actually not genuine want me to prove myself??? Improve ur quality of service first…”

Helpful Report

Posted 9 months ago

“ajio don’t buy any one worst customer care and refund amount not getting back taking 7 days”

AJIO.com 1 star review on 6th August 2025

Helpful Report

Posted 9 months ago

AJIO.com is rated 1.2 based on 2,142 reviews