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alcocovers.com Reviews

4.25 Rating 131 Reviews
81 %
of reviewers recommend alcocovers.com
Company Reviews Metrics
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
average delivery time
Over 7 Days
on-time delivery
Greater than 88%
accurate and undamaged orders
97%
Customer Service
communication channels
Live Chat, Email, Telephone
queries resolved in
Over a week
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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Andrea
“I purchased a custom cover for my outdoor bar and it was exactly what I wanted. Measurements were right on. It’s durable, attractive looking and I love it. Arrived on time as promised. Would definitely buy again.”
Helpful Report
Posted 1 month ago
Anonymous
“Our custom made cover was better than expected. It fit perfectly and made of very durable material. It has kept our outdoor couch and cushions clean and dry. We are very happy with our purchase.”
Helpful Report
Posted 1 month ago
Anonymous
“Overall I'm very happy with my order. The ordering process was easy and the final product fits like a glove. Customer service was friendly when I had a question. This product will take a while to get to you since it's being custom made, but that's the trade-off when you're looking for the right fit. Would order from Alco again.”
Helpful Report
Posted 1 month ago
Bob Faunce
“The heavy duty covers fit perfectly. I followed the easy directions for measuring the furniture. I was still a bit concerned because the furniture is somewhat oddly shaped but the covers fit snugly. I could not ask for a better quality product.”
Helpful Report
Posted 1 month ago
Ann K
“Perfect fit for our outdoor patio furniture. Worth the wait.”
Helpful Report
Posted 1 month ago
Dave
>
“Took awhile but it’s still summer here where I live. The cover came and fits perfectly. I’ll see how it holds up through the winter here. So far so good.”
Helpful Report
Posted 1 month ago
Don
>
“I ordered my L-shaped outdoor patio cover back in May. I did exactly what I wanted it to do which was keep my set dry. We also have spruce trees close which constantly are leaving needles and sap all over everything and hard to clean afterwards. The cover protected it from that and had no trouble standing up to our high winds. For the price I would highly recommend these covers.”
Helpful Report
Posted 1 month ago
John
>
“The company is awesome. The quality and accuracy of the product is spot on. I was really impressed with the workmanship. ALCO covers takes great pride in their workmanship and quality materials. Plan to order again soon.”
Helpful Report
Posted 1 month ago
John Dillon
“I purchased a cover for my outdoor fire pit table. I am very happy with this product. Durable, attractive and a perfect fit for a reasonable price.”
Helpful Report
Posted 1 month ago
David Morris
“Great products. Horrible customer service. They could not complete my order that was promised in two weeks. Ended up being two months. I would call and email and get told two different things by two different people and neither would follow through. My patio furniture covers are great (why my review is rated as high as it is) but my air curtain came up short of expectations. I was shipped a 10' air curtain with 8' of mounting track. I subtracted the 3" (height) from my order based on the websites recommendations for my type of mounting and they took off an additional 3" so now my curtain is not serving it's intended purpose. I have to stack 2x4's under I to use it. Very disappointed.”
Helpful Report
Posted 1 month ago
Rudy Vyfvinkel
>
“Quick and easy”
Helpful Report
Posted 1 month ago
George Pytlik
“Ordered two custom covers from Alco for a pair of fire columns. Both are a perfect fit. I'm especially impressed by the quality of fabric and construction. They even have convenient tabs on the side that help with putting them on and taking them off. First class customer service too!”
Helpful Report
Posted 1 month ago
Rudy Vyfvinkel
>
“Quick, easy. I wish I had a contact number to call to add more details”
Helpful Report
Posted 1 month ago
Donna Ferguson
“The site made ordering the correct size and shape very easy. And as another plus they even gave me the options to order the best thing to fasten the cover with.”
Helpful Report
Posted 1 month ago
Ann
“Covers were too small and your return policy, though says you can return, you can’t. On line customer service rep was condescending and clearly not interested in helping. $125 down the drain.”
Helpful Report
Posted 1 month ago
Hi Ann,
Im sorry that your cover does not fit properly. We absolutely do stand by our covers and our warranty so that they were made to the specifications quoted/ordered. If we did in fact make an error on our end, we will certainly correct this with a new cover or a refund. Please feel free to email me personally and I will look into the specifics of your situation
Posted 1 month ago
R. Mantia
>
“My item is still in processing. Unfortunately the shipping address needs to be corrected and I have attempted to contact alcohol covers to no Avail. There is no phone number to call and my emails go on answered.”
Helpful Report
Posted 1 month ago
Hello,
I apologize that you are unhappy with the promptness of the replies. It does take a few hours for an order to work through the system so that our customer representatives can access and note your order. Please be assured that your address will be updated. We do value your honest and accurate reviews as they are important to us as a business. You can reach out to me directly and we will be in touch within 24 hours. matt@alcocovers.com
Posted 1 month ago
Anonymous
>
“Ordering process was simple and I am excited to finally get a cover that actually fits our outdoor sectional.”
Helpful Report
Posted 1 month ago
BM
>
“Very easy to follow, straight forward information,looking forward to my cover !!”
Helpful Report
Posted 1 month ago
Anonymous
“Bought a custom cover. Had no issues with measuring, ordering or communications. I highly recommend. The cover arrived and fit perfectly. Quality appears excellent.”
Helpful Report
Posted 1 month ago
Peg
>
“Easy order process and confirmation. Can’t wait to get my fire pit cover!”
Helpful Report
Posted 1 month ago
alcocovers.com is rated 4.25 based on 131 reviews
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