ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.87

3.9 Rating 3,320 Reviews

94 %

of reviewers recommend ALEKO

3.9

Based on 3,320 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

Guillermo De La Garza

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It did the job.”

Helpful Report

“One of the remote is non functional and doesn't interact with the system at all”

Helpful Report

“HI, it took more than expected for product to arrive,,, WHen I had installation guys to install the awning,, it was clear that second box was lost,,,When I contacted Aleko the color that was originally ordered was out of stock,, I was shipped another color,, The product and material actually of lower than expected quality,, Once the awning was installed,, materal already had 2 holes in it. The awning itself doesn't close evenly in each side,,, Programable motor is loud and problematic to program as well”

Helpful Report

“I have 2 actuators. One died, so I bought another one. Sure enough as soon as I bought the new one, the old one started working randomly. They are very unreliable, sometimes they work, sometimes they don't. It's frustrating having to send something back, only to possibly need it again in 2 months.”

Helpful Report

“Love the structure of this pergola very sturdy but very unsatisfied with the colour of the canopy. It said white and arrived off white and yellowish.”

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“Door handles are ok. One already broke and I don't know how to get a replacement.”

Helpful Report

“not happy”

Helpful Report

“bien ok me acomodaro con los operadores de puerta”

Helpful Report

“The color of awnings desapered in about 10 months”

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“the gate is nice, BUT when I called customer service with an issue about the hinge the guy really could give a shit less. And I still have not seen the plastic fill buttons for the holes in the posts.”

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“I bought this product as my former Aleko was destroyed by wind...these are made in China and they are not strong enough to deal with much wind”

Helpful Report

“The 16'-0" awning I ordered came with damaged parts, which you replaced that makes me happy. BUT the instructions for assembling the awning were VERY difficult to follow. My son and I have yet to complete the assembly, some parts did not fit well together due to over-welds. I hope the unit works for Spring of 2018.”

Helpful Report

“It's an OK place”

Helpful Report

We appreciate your feedback! We are always glad to help you in any way we can.

ALEKO is rated 3.9 based on 3,320 reviews