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ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

ALEKO 5 star review on 21st September 2023

ALEKO 5 star review on 20th August 2023

ALEKO 5 star review on 20th August 2023

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the awning covers; however, I needed one in a size they don't have so I ordered the next size up and it works just fine. The other was a size I needed but it really doesn't fit - it is too snug. I had to use a pliers to pull on the fabric to get the cover to reach over the ends. It's up there for the winter and next summer I will have to see what I can do to make it actually fit properly. Snug is one thing, this is just too small.”

“Very nice on the phone. Information was appreciated and order made upon this basis. One main concern however: the name on the package was Caroline (incorrect) rather than Catherine. This caused confusion in Miami delaying it there. When it did reach Statia, a separate bill of lading was made $15.00 Plus $7.50 insurance. The freight was minimal, but if properly addressed would have been matched with the other cargo and not incurred the additional $22.50. It is for this reason I am very particular, yes picky about the address which goes on the packages and invoices. We all make mistakes, and all previous dealings with you have gone smoothly, so I have confidence that our future dealings will go smoothly as well. Thank all of you being so helpful.”

Hi Dean, Thank you for taking the time to write this review for us! These reviews do mean a lot to us and we do appreciate your feedback. We do apologize about the inconvenience on the name as well, we will take a look at this case and see as to why this happened. As always, stay safe and have a great day!

“The item I ordered was out of stock and not expected in for at least 6 weeks. Aleko just called and offered me a different model at the same price and said they will ship it by Monday. Can't ask for more than that. Oh, and their product did not fail but was broken by a careless user. Rand Hall”

Hi Rand, Thank you for accepting my phone call today. I do apologize that the item is on backorder but I have found a replacement for you which will be shipping out by Monday the 23rd. Please let me know if this has been handled to your liking. Thank you!

“I am very pleased with my order..it arrived packaged nicely, intact and timely!! Thanks”

Hi Gloria, Thank you for writing this review today! We are glad you had a great experience with Aleko and you are enjoying your product. As always, stay safe and have a great weekend!

“I ordered two of the roll out awnings. The product itself is great. Good quality and great value. The reason for 4 starts is the assembly instructions. The printed instructions supplied with the product were missing a page. After finding the missing page on-line I realized I had overlooked a step and had to rework some of the assembly. Complete instructions, or a assembly video, would earn 5 stars.”

Hi Richard, Thank you for reaching out to us and providing us with this feedback. We value your feedback and we will make sure this information gets passed on so that others do not experience what you did. As always, thank you for being a client of our and stay safe!

“So far what I've seen it looks good. I'm finally putting it together the next two days. We've had a lot of rain in the past month.”

Hi, Thank you for taking the time to provide us with this feedback. We appreciate you choosing Aleko and being a valued client of ours. As always, stay safe and thank you!

“Met all our expectations. Would be nice if it included additional ties to keep the cover from blowing during wind storms. We’ve always had great luck with ALEKO product and service.”

Hi, Thank you for reaching out to us and providing us with this positive feedback! We are glad you are enjoying your product and we thank you for being a valued client of ours. We appreciate the feedback as well so that we may continue to improve as a company! As always, stay safe and thank you!

“So far we love it! Takes longer than it says to reach the set temp especially in cold weather so if we want to use it in evening we turn the temp up in the AM. Normally we set it at 100 to reduce electricity use. We also bought an inflatable bladder to put on top (under the provided soft lid) to prevent the pooling of rain water which then cools down the tub when not in use. Helps to insulate. Also we put a foam base beneath the tub to help insulate and protect from any sharp bits that could be on the ground. Oh lastly the filter that needs to be changed Or cleaned every 180 hours— will start beeping incessantly and the heater will turn off until you change it/reset it. So we just set a date and time weekly for the filter care to prevent that from happening. So far so good!! Well worth the $$ as long as it lives a season or two!”

Hello, Thank you for your review. We appreciate your concerns and ideas. Please let me know if you have any questions or concerns. Thank you, ALEKO

“Works good but doesn't stay on leather furniture to good”

Thanks James! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“I ordered the 10 x 20 awning, the directions were less than desirable. Hard to follow, and some steps were left out. When programming the remote a whole set of steps was left out. Very happy with the awning under outside and got the issue with the remote resolved by talking to the tech.”

“Price was right, shipped and delivered as promised”

Thanks Donald! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“Very nice gate, looks great 👍”

Thanks Ryland! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“Nice Tub. Had a problem with the heating unit 2 days after I got it. Service Department sent me a new unit with a link showing how to put the new one in. Took about an hour and a half. Has been working great ever since. Without the problem I would have given it 5 stars.”

ALEKO 4 star review on 26th September 2020

Wow William! I'm so glad we were able to take good care of you! Thank you for sharing your experience for others to know. Please reach out to us if you have any questions or concerns. Thank you, ALEKO

“I still have difficulty in programing the remote control, otherwise, I am pleased with the awning.”

Oh no, Aide! I am truly sorry for the experience you have received! I’m glad you reached out to us on this. Please contact our customer service for a resolution. Our phone number is 833-926-2323 and our email is hello@aleko.com Thank you, ALEKO

“great board. was missing a fin and I had to buy it separetely. but fine otherwise.”

Hello Pascaline, Thank you for your review. We appreciate your concerns and ideas. Please let me know if you have any questions or concerns. Thank you, ALEKO

“Ordered and shipped in April 2020, opened box and missing 5 rollers for tarp. Have emailed, called left message, stayed in que till my turn then says all available agents busy leave message. waiting for response.”

Thank you for your review. Please accept our apologies for this issue. Unfortunately, we are dealing with a very high volume of calls,which causes delays in responses to our customers. Could you please send an email to hello@alekoproducts.com ,so we can review your request and the issue will be resolved faster? We appreciate your cooperation and patience ALEKO

“I purchased a 3x5 pedestrian gate. The quality was good and the price was good. However, the drawings were mostly about the dimensions of parts and not about assembly or installation. Most of the assembly was straight forward but the self taping screws intended to hold the six pickets did not work so I drilled out the holes in the pickets. Also, the distance between the posts is critical to the install but it's hard to notice (39") in the drawings. I spent a lot of time trying to figure it out. Finally, the weakest design issue is the use of two piece posts. The gate will have movement due to the posts. If you torque the bolts holding the two post parts, you may almost get the movement to stop but it is not a good design.”

Thank you for your review. I am so glad you are happy with your order ! ALEKO is working on instructions to have them better .We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“1st time shopper and it was great Elena and James were very nice and helpfull with what i was looking for and needed, plus like i said fast and great service .. Would reconmend them ... Dan”

Thank you for your review. We are doing as much as possible to have our customer satisfied. So glad you are happy with your purchase and our team. ALEKO

“My sister bought a gate from Home Depot and it was delivered with a defective post. After contacting both Home Depot and Aleko products several times including sleepy sounding salesmen and sending photographs we finally got some answers. Jessica K was the only one who did not give us the run around. She worked on the problem and got the problem solved. She deserves a raise at minimum or better yet replace one of your " supervisors " with Jessica K who seems to be the one accomplishing her goals.”

Thank you for your review. I am glad Jessica assisted you in the best way possible. Please let me know if I can be of further assistance to you. Thank you, ALEKO

“We had a great experience buying with ALEKA. They are very customer friendly and helpful. I would recommend them. I give 4 stars only because there is always room for improvement.”

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ALEKO is rated 3.9 based on 3,356 reviews