Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The emergency response system has been a excellent means for allowing my parents to stay in their own home rather than a assisted living, or a retirement home.”

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Posted 7 years ago

“no matter who answers the call, it seems to take a long time to see if things are ok. if u are having a heart attack , ervery second counts.”

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Posted 7 years ago

“The only problem we encountered was the caller id on our cell phones. It simply said the call was from out of state. I did not take the call the first time thinking it was scam..not knowing anyone from that state. We have now put that number into our contacts list under Alert 1 so if we get another call we will know who is calling. I recommend letting your customers know the telephone number associated with the alert 1 notification system so that they can put it in contacts. If there is some way the caller ID could come up as Alert 1 instead of the phone number I advise that be done.”

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Posted 7 years ago

“Alert 1 is a reliable piece of equipment. I usually test the unit about twice a month and my calls are answered promptly. I have a couple of questions about billing my account? How safe is my credit card information? Why don't you send me a notice when you are withdrawing money from my account? Albert M. Petti”

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Posted 7 years ago

“The lanyard should be adjustable. I have trouble wearing it on my waist it comes off when I bend over then they call me. Tried to clip it in pocket when got it car kit came off another call!”

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Posted 7 years ago

“Hi my name is Nikki I am Salvatore's sister he doesn't have a computer so I will tell you that he is happy with his device. I just want to check to see that all phone numbers are correct, As he fell a few days ago. And he said you tried to contact me but my phone never rang. I tried to contact you and the hold time was way to so I never got to speak to any one,”

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Posted 7 years ago

“Since I'm in good health even though I'm old, I'm happy to say I haven't yet had to use the device. With it in my home I feel safe and comfortable. Linda Segal”

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Posted 7 years ago

“This is actually the son of your client and it is a relief to know that she has the button to push in case of emergency”

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Posted 7 years ago

“I'm not wearing it around my neck; I have it beside my bed. I bumped it doing ordinary activities and caused undue concern. I am fine!”

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Posted 7 years ago

“We are pleased with your fast response Thursday May 19, 2016. There was enough people here that we got him up without trouble. It is nice to know that you do redspond that rapidly. Janet we are grateful for your fast response on Thursday”

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Posted 7 years ago

“Easy to wear. I wish it had a pin to attach instead of clip and smaller.”

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Posted 7 years ago

“Everything going good so far. Thanks”

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Posted 7 years ago

“device needs charging every 24 hours not 36 hours. New one blinks at less than 15 minute intervals but better than the first one.”

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Posted 7 years ago

“System is working well. Wish the sound through the button was a little better. Thanks.”

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Posted 7 years ago

“James passed away.”

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Posted 7 years ago

“Mother was able to activate the button. Had issues with operator being able to hear her (this feedback provided by mother). Service did call both my wife and my cell. Mother broke her hip and is still in hospital. We will continue service but will conduct test when she is able to return home. Her watch band will also need to be replace since it broke during fall and needs to be replaced.”

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Posted 7 years ago

“Need to discontinue alert one. Service has been very good”

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Posted 8 years ago

“i still would like to know who set my mother's account to say if she was not hurt to just notify the contact people. My mother told the responder she could not get up. Why would you do what you did? She needed professional help not 60 plus year old people. My mom said the responder was different than the other times and not as caring. I did not set my mom's account that way nor was I given any option to do anything in regards to that. So please advise me as to how this all took place.”

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Posted 8 years ago

“When my mother push her button the lady that came on said that she will contact an ambulance and family she did.. Thank you. What I did not like is that she did not stay with my mother. Mom was scared and alone when I got there. My mother wasn't sure she push the button or not at that time, she was very confused and in pain so I push the button and it took a long time for the Lady to come back on so my husband called 9-1-1 for an ambulance and they said it was dispatched already. We couldn't get ahold of you guys at all. When she did come back on she said she called the ambulance. Then there was loud music so loud it was hurting our ears so I pushed the cancel button to turn it off. I thought the lady had to stay with my mom? And what's with the loud music ? My mother was scared she said she felt alone. My siblings and I did not like that at all. Please fix it or I will change and go to someone else. Sincerely, Marcia Anderson- Pearl.”

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Posted 8 years ago

“I think ALERT1 does a good job at responding to the client. HOWEVER, I feel when they call the family to let them know - the PHONE NUMBER on our caller ID does NOT identify who or where the call is coming from. It could look like a solicitation caller and not of importance. Please try to correct this in the future MANY THANKS!”

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Posted 8 years ago

Alert 1 is rated 4.5 based on 1,330 reviews