Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you. All has ended up well.”

Helpful Report

Posted 9 years ago

“There is one more thing you could do for us...when Darlene pushes her button for help, please call Kevin's cell phone if you've tried our land line (218-984-3305) and there is no answer. Kevin's cell number should be in your records but here it is: 218-290-9290. Otherwise, we do appreciate your service!”

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Posted 9 years ago

“Mom fell and broke her hip, could not get up. Pushed the alert button and had ambulance there within minutes. Little difficulty with sound quality. Operator was a little scratchy. Also, when mom was lying in pain, she and the operator on occasion were both trying to talk at the same time. Bottom line is that the unit did what it was suppose to do. We got our money's worth.”

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Posted 9 years ago

“As the Emergency contact person, I wish your caller ID identified that you were Alert One. I receive a lot of unsolicited phone calls and don't always pick up the phone if I do not recognize the number - or if it looks like a telemarketer. Your caller ID never comes up the same - and only once did it identify that it was Alert One calling...most recently it just read Ogden, UT...So I did not pick up. I heard the message that my Mother-in-law had fallen and called right back. Paramedics had helped her up by the time I arrived a few minutes later, and she was fine. We find the service very helpful overall, but making sure that caller ID reads Alert One would be an improvement. Thanks!”

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Posted 9 years ago

“Calls have come in well. Message on phone is kind of hard to understand because maybe they should speak slower, which would make it clearer. Thanks.”

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Posted 9 years ago

“The system works as advertised with little or no delays.”

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Posted 9 years ago

“My mom fell but I was able to get home and assess her. She was sore but did not want to go through the ER. She is finally using her call button. Is it possible to get another device. She misplaced the stationary one that came with the unit. Will there be a charge? Thanks. Her daughter, Judy”

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Posted 9 years ago

“This is Kim Knapp, Rolland Knapp's son. By the time you contacted me, the message the person on the phone gave me was very confusing. I was told my sister was already at my dads house, before you called for paramedics. That could not be possible and was not, because she was in Orlando FL at the time. Paramedics did arrive and my dad did get to the hospital. He has a chip fracture on his Femur and continuing difficulties with Pneumonia, but is resting fine.”

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Posted 9 years ago

“I am fine now. Did not gibe combination to the door lock very quickly”

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Posted 9 years ago

“The system worked well, and our guest, who sent the alarm for my wife (I was traveling at the time) was comfortable with what happened. The local response was very fast. My wife is recovering . . .”

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Posted 9 years ago

“You are asking for feedback from the wrong person. I don't have alert system my son does.”

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Posted 9 years ago

“Handled very professionally. Phone system too slow to respond.”

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Posted 9 years ago

“Maria passed on Friday. I am not sure what time she pressed the button.”

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Posted 9 years ago

“We are always happy with Alert1's response and are glad to have you ! Normally when Mother ("Clara") falls, the operator calls 911 for the Fire Department to help her get up, as well as calling the contact person. But in this case, the operator (If I understand correctly) called the contact person but did not call the Fire Department also. When I asked him to please go ahead and call (because Mother is too heavy for my sister-in-law to pick her up), he did so, and that is fine. This isn't a complain, so much as just the desire to communicate that the FireDept should always be called if she is on the floor. Otherwise, Many, MANY thanks for all you do! Very appreciative of the services that you provide.”

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Posted 9 years ago

“Pleased with the service received from Alert 1, my only concern is that my mom, Eileen, said she answered very loudly 3 times when asked if she needed help yet when they contacted me they said they received no response from her. They did send for help which was already there when I arrived and they took her to the hospital. Could this be a problem with her pendant?”

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Posted 9 years ago

“Hi - Thanks - the one thing I might ask is that you let your phone call to Joe (619-698-4403) ring just a little longer. He answered, but too late to catch your notification - would have eliminated the need to call 911. BUT, You did the right thing - thanks”

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Posted 9 years ago

“My mother is 97 years old and legally blind so occasionally the button is pushed in error. It is very comforting to our family that she has Alert 1.”

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Posted 9 years ago

“We have never had to press the button for a valid emergency....several times for one reason or another, the button has been pressed accidentally. Most times we get a rapid response, once or twice there was some delay a minute or two.”

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Posted 9 years ago

“I would have given you a "very good" except you failed to share the key lock box combination with the emergency dispatcher. This was a bit of information I gave in the beginning when we subscribed. It is possible it got lost over time; if that is the case please add it: the lock box is mounted on the post at the front door, combination is 1922. Otherwise Alert1 performed exactly as it should have! This illustrates the value of having a system like Alert1.”

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Posted 9 years ago

“I AM FINE. I PUSHED THE BOTTON BY MISTAKE.”

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Posted 9 years ago

Alert 1 is rated 4.5 based on 1,330 reviews