Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,410 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, and good price as usual.”

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Posted 7 years ago

“Items arrived fast and and was happy with items .so would easy buy again”

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Posted 7 years ago

“Lots of products of all types. Reasonably good with deliveries but odd occasion they do mess up. Bought many products and have been reasonably happy with my purchases. Customer Service is good and with Amazon Prime (£7.99 pcm) next day delivery at no cost although it does sometime take longer than next day. You also have use of prime TV. If you order a lot from Amazon that it is worth while.”

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Posted 7 years ago

“As an amazon prime customer I am more than happy and the one day delivery is absolutely brilliant. I would have rated them 5 out of 5 stars however sometimes cheaper prices can be found elsewhere and I've been let down twice with the one day delivery. Please bare in mind though that these two were extremely rare occasions maybe two out of 200 unfortunately one was for valentines day and the other mothers day so were both quite significant. Amazon always went above and beyond to resolve issues and I cannot fault them for that.”

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Posted 7 years ago

“MY ORDER PROCESSED QUICKLY”

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Posted 7 years ago

“Very fast shipping”

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Posted 7 years ago

“They made me feel relaxed sorted me problems out”

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Posted 7 years ago

“every way possible”

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Posted 7 years ago

“Always good service with amazon prime”

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Posted 7 years ago

“bhalo website”

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Posted 7 years ago

“My deliver is quick”

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Posted 7 years ago

“Everithing ok, except some headphones that I've been waiting for more than three months.”

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Posted 7 years ago

“Found ideal gift at a reasonable price. Delivered directly today. Could not have achieved the same by shopping in person.”

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Posted 7 years ago

“Top quility for things you want”

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Posted 7 years ago

“Very easy to order items. Detailed and specific lists and information for all items. Quick delivery options with great reasonable and fair prices for a varied range of items.”

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Posted 7 years ago

“Great website which allows you to browse a variety of companies. There are always bargins to be found and Amazon prime is fantastic.”

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Posted 7 years ago

“Good service. Good products”

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Posted 7 years ago

“good selection,quick.”

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Posted 7 years ago

“i m fine this app”

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Posted 7 years ago

“I bought very good smartphone and laptop at fair price. I am happy with my choice”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,410 reviews