Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,408 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m fed up with scam calls supposedly from Amazon saying money has been taken from my bank account I block them every time but I have at least 3 scam Calls a day the money that Amazon Makes surely something can be done about this it’s absolutely disgusting”

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Posted 4 years ago

“excellent customer service and delivery of items but goods can be purchased cheaper on other websites”

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Posted 4 years ago

“I have had a relatively positive experience but there had been times when my items were misplaced especially when requested to ship them abroad to friends and family. Having said that, on the whole a satisfactory service but there is a room for improvement.”

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Posted 4 years ago

“Competitive pricing, speedy deliveries, just a pity that customer service operatives are not particularly well trained!”

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Posted 4 years ago

“Ok. Is a good service.”

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Posted 4 years ago

“Good info of device . Small and good”

Amazon UK 4 star review on 10th April 2021

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Posted 4 years ago

“You pay for prime membership but dont get next day delivery on everything that's in the prime deal? That sucks. The scheduling is a bit wack too. I appreciate that its next day and that's good. You know your package will arrive swiftly. Not so cool though when it gets to the estimated delivery slot and then they move it forward 2 hour and then again and again. You're never sure if you can go out to the shop or not for fear of missing the driver. Plus the distanced delivery has caused issues for me personally where the driver just leaves the package on the doorstep, knocks and drives off, without waiting for you to collect the parcel. Other than that... 4 stars.”

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Posted 4 years ago

“Items arrive very quickly, tracking is good too!”

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Posted 4 years ago

“Easy to order timely delivery”

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Posted 4 years ago

“Up to press very good service”

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Posted 4 years ago

“Arrived on time”

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Posted 4 years ago

“I am just testing your review system”

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Posted 4 years ago

“Amazon make my life easy During the lockdown because I can buy anything from one palace”

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Posted 4 years ago

“Amazon sell a very wide range of items online and have very quick delivery times. Sometimes they get things wrong (normally from third party supply via their platform). They do rectify problems quickly so keep the customer happy on most occasions.”

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Posted 4 years ago

“After sales excellent good range of products”

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Posted 4 years ago

“Just purchased a fitness tracker (brand TERMINICE). Like the product - looks and feels of decent quality. Annoyingly the heart rate monitor is a bit slow and don't always provide a reading - so may need to return the watch. However, speedy delivery.”

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Posted 4 years ago

“Mostly a positive experience with Amazon, my only complaint would be for them to State more clearly where items will be shipped from. Most items have similar delivery schedules until you have actually bought, then you find out its coming from China and will be 6 weeks for delivery.”

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Posted 4 years ago

“Quick delivey 80 % of the time but a few items never srrived for which amazon quickly refunded the purchase price not the cheapest but veryconvenient and a vast product range”

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Posted 4 years ago

“A great watch,easy to use and comfortable to wear”

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Posted 4 years ago

“Very good sites”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,408 reviews