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Amazon UK Reviews

4.7 Rating 13,243 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

4.7

Based on 13,243 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th May 2024

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 24th October 2023

Amazon UK 5 star review on 15th July 2023

Amazon UK 1 star review on 13th April 2023

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon is very convenient as I’m disabled. But disappointed that they don’t advertise ‘SmileAmazon!’ If you go onto this site - order in the same way except a donation is given to your chosen charity by Amazon. It should be part of their main site or more people might want to use Smile Amazon .”

Posted 4 years ago

“Same day shipping, convenient, products arrive on time, good returns service.”

Posted 4 years ago

“glad I've got prime”

Posted 4 years ago

“Delivery usually on time, occasionally items have been damaged or thrown about”

Posted 4 years ago

“Quick and easy to buy and timely delivery”

Posted 4 years ago

“I’m a bit of an Amazon addict, can’t give a negative review to company that you can pretty much buy anything from and get it within 24 hours!! Perfect when you have a busy family life!”

Posted 4 years ago

“Amazon is good except when you have to return an item and it’s from abroad. They should have a returns point not post it yourself.”

Posted 4 years ago

“Usually get what you're after from Amazon. Be aware of third party sellers. I've purchased things before that aren't legitimate items and faux goods. Helpful to read the reviews.”

Posted 4 years ago

“Well I think they suppose to improve the return item”

Posted 4 years ago

“Great service and value.”

Posted 4 years ago

“Sometimes the sizes are extraordinary but in the main clothes and footwear supplied 'are on the money'. Their pets things are pretty bad though: Adptil doesn't have ANY effect on my Border Collie.”

Posted 4 years ago

“Good everybody selling stuff on it”

Posted 4 years ago

“Quick and very easy to order and generally a speedy delivery especially if you Amazon Prime.”

Posted 4 years ago

“Have always loved amazon but started to use less because they don’t offer the best cash-back deals compared to other retailers. Hope that changes as it certainly puts me off any large purchases”

Posted 4 years ago

“I called up Amazon quite rightly annoyed as I had purchased an item and paid for same day delivery. That evening I get a notification to say delivery was attempted and it will be rescheduled for the next working day - nobody knocked at the door or rang the bell, I was in the whole time and no attempted delivery note was left. However... upon calling up amazon they answered my call quickly, dealt with my issue quickly, refunded my delivery fee and after trying to get the driver to redeliver the same day, had to settle for a rescheduled delivery the following day before 9:30am, so I must say although not best pleased with the driver, customer service get a 10/10 from me.”

Posted 4 years ago

“For all the haters, they do what they do and the do it well”

Posted 4 years ago

“Good company could make prices cheaper but that's. The way cookies crumble. 🤮🤮🤣🤣”

Posted 4 years ago

“Good products at low prices”

Posted 4 years ago

“Always very good with a quick delivery”

Posted 5 years ago

“Amazed at the amount of articles for sale and at very good prices. No hassle and very straightforward regarding purchases. Tracking of purchases very good and good customer service throughout.No wonder the shops on the high street are struggling.”

Posted 5 years ago

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Amazon UK is rated 4.7 based on 13,243 reviews