Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,247 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,247 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This would be 5 stars, however there seems to be more stock arriving from China, with questionable quality and inflated lead times.”

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Posted 5 years ago

“Had no issues with when ordering from Amazon.”

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Posted 5 years ago

“Very easy transaction,good service delivery on time.”

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Posted 5 years ago

“Very good choice of items at a good price. Customer services always available. The onky problem I have is sometimes next day deliveries turn up late.”

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Posted 5 years ago

“Fast service and clear communications to there clients.”

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Posted 5 years ago

“Goods expectations are mostly above 85%...”

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Posted 5 years ago

“had been used amazon for more than a decade, only got one time 'goods damaged' and requested for refund, fast responded but only if follow online instructions, never spoke to a 'live' person,,,...can get most items, economic in prime amazon, with reviews of items can get more informations of the product before purchase. fast delivery and quick correspondent from amazon (even on refund etc)”

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Posted 5 years ago

“Never had a problem with the order. Always on time. Packing is always correct. Never had to send something back because was broken, or the wrong item. Been ordering for 12 years now with an average of 15 items per year.”

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Posted 5 years ago

“bought shoes from amazon, they didn't fit, but it was free to return them, so no problem”

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Posted 5 years ago

“Amazon UK is very good the customer care is easy to use. Would recommend it 100%”

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Posted 5 years ago

“Good availability and delivery. Though delivery isn't always free”

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Posted 5 years ago

“Usually very good and very fast with delivery times and don't typically give damaged goods out or damaged packaging.”

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Posted 5 years ago

“Fast processing and delivery , good selection”

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Posted 5 years ago

“Amazon makes it easy and quick for me to find products and order them.”

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Posted 5 years ago

“I ordered, paid and received books punctually. Good terms. Congratulations!”

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Posted 5 years ago

“Good website and plenty of choice quick; easy payment process and quick delivery.”

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Posted 5 years ago

“I pretty often buy on amazon.co.uk. Great deals on shipping and prices, they are good.....................................................”

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Posted 5 years ago

“I was able to extend the collection date for the amazon locker. Large companies aren't always flexible like this so this was much appreciated.”

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Posted 5 years ago

“Has a load of amazing things to buy & all seem to be safe & legit. Strongly suggest online shopping there.”

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Posted 5 years ago

“great service on prime everything i wanted was in. touch wood never had a problem.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,247 reviews