Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service and clear communications to there clients.”

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Posted 6 years ago

“Goods expectations are mostly above 85%...”

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Posted 6 years ago

“had been used amazon for more than a decade, only got one time 'goods damaged' and requested for refund, fast responded but only if follow online instructions, never spoke to a 'live' person,,,...can get most items, economic in prime amazon, with reviews of items can get more informations of the product before purchase. fast delivery and quick correspondent from amazon (even on refund etc)”

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Posted 6 years ago

“The delivery took 5 working days. The bulbs received were well packed. Just that the price for the two bulbs was just under £10, but together with the packing and delivery to the local Amazon collection point the total cost was £15.99. So it would be cheaper if you could find the item from a local retailer shop.”

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Posted 6 years ago

“Happy customer”

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Posted 6 years ago

“Excellent quality socks. Print very clear and as shown in the picture on the site”

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Posted 7 years ago

“If I'm correct, the last thing I ordered was a beautiful tapestry that I ordered from Tia Land. The price was vert reasonable, the postage costs more than the item (very possible as I had a budget). The item had a good online description. I know that my card details are safe and secure. Because I have a medical condition, it suits me better to order off line. All in all I've had a positive experience, if you do have any returns (which are few), its usually always very promt when being addressed.”

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Posted 7 years ago

“Never had a problem with the order. Always on time. Packing is always correct. Never had to send something back because was broken, or the wrong item. Been ordering for 12 years now with an average of 15 items per year.”

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Posted 6 years ago

“bought shoes from amazon, they didn't fit, but it was free to return them, so no problem”

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Posted 6 years ago

“Amazon UK is very good the customer care is easy to use. Would recommend it 100%”

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Posted 6 years ago

“Good availability and delivery. Though delivery isn't always free”

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Posted 6 years ago

“Usually very good and very fast with delivery times and don't typically give damaged goods out or damaged packaging.”

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Posted 6 years ago

“Fast processing and delivery , good selection”

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Posted 6 years ago

“Amazon makes it easy and quick for me to find products and order them.”

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Posted 6 years ago

“I was able to extend the collection date for the amazon locker. Large companies aren't always flexible like this so this was much appreciated.”

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Posted 6 years ago

“I ordered, paid and received books punctually. Good terms. Congratulations!”

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Posted 6 years ago

“Good website and plenty of choice quick; easy payment process and quick delivery.”

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Posted 6 years ago

“I pretty often buy on amazon.co.uk. Great deals on shipping and prices, they are good.....................................................”

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Posted 6 years ago

“great service on prime everything i wanted was in. touch wood never had a problem.”

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Posted 6 years ago

“Has a load of amazing things to buy & all seem to be safe & legit. Strongly suggest online shopping there.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,404 reviews