Amazon Reviews

Name: Amazon
Rating: 4.63

4.6 Rating 1,390 Reviews

91 %

of reviewers recommend Amazon

Company Reviews

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Metrics

4.6

Based on 1,390 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered new graphics card on Amazon. The package I received contained a completely different graphics card, on top of that it had signs of usage with dust on the fans and scratches on the frame. The mailing box was sealed without any signs of being opened, however the box of the graphics card itself came without any safety wrap or seals. After that I have left a review of the product on Amazon and attached photos of the used graphics card. Then I contacted customer service and followed their instructions. They told me to send the graphics card back to Amazon. Upon receiving the graphics card I was told that I won’t get the money back because it was a different card. However, I don’t have another card, I returned the only card sent to me by Amazon. I was refused a refund and the card I’ve returned was disposed. Our family are regular customers at Amazon. Out of all the purchases we haven’t returned anything except this graphics card. Customer service can't help me. No money, no graphics card.”

Amazon 1 star review on 3rd December 2021

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Posted 3 years ago

“On May 8, 2021 I had placed an order for Kimera Koffee Original Blend - Organic Ground Coffee Infused with Essential Brain Vitamins (12oz), Rich, Organic Coffee Beans with Cognitive Enhancers to Boost Energy Levels, Brain Function, Memory, Focus, and Athletic Performance on amazon.com which costed total $21.95. The ORDER # 111-5969958-1145868 and Tracking ID: TBA055404891404 On May 10 the order was confirmed to have been delivered by amazon. However upon inspection of my packages I noticed that my order had never arrived. Around that time I immediately contacted amazon on regards to this issue further inform them that my order never arrived. Amazon stated me wait 48 hours until Tuesday May 11 2021 see whether the item had arrived or not. On Tuesday May 10 I again contacted amazon inform them that my item never arrived and that I am would like request a refund. Amazon denied my request and stated for me wait again another 48 hours until my package arrives. The package was reported missing and or not delivered. Since then amazon never conducted investigation on regards to this issue and stated that they are not held liable for missing and or non-delivered orders. If I don’t receive compensation for this loss I will further escalate this issue within arbitration court for breach of contract. Julio”

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Posted 4 years ago

“I am cutting down drastically on buying from amazon because of the delivery/ duty charges. order something and it'll cost you double to be delivered. Ordred a lens filter WHICH I DID NOT order, It cost me nearly £15 to post it back. This is criminal, BE WARNED !! P.S. A LENS FILTER WAS DELIVERED WITH THE PACKAGE SLICED OPEN AND THER DROPPING OUT, THE DRIVER HAD JUST STUCK IT BACK IN. ATROSCIOUS.”

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Posted 4 years ago

“Bitter experience. Hard to digest. No staff cares for refund of money to customer account. Simply they provide reference number and inform us to contact Bank Branch. Whereas Bank says it will credit the amount of they receive from the sender. How long one should wait to get their money back is God only knows. Since 20 days I'm following it up with Amazon and it's of no use. Oh God please help me in getting back my money. Hope, Amazon Chief will help me in getting back my refund amount early.”

Helpful Report

Posted 4 years ago

“I returned an item back to Amazon as important parts were missing. Even after 20 days, I have not received refund. They are giving silly reason saying that, their responsibility is over by providing reference number and to contact the Bank. Bank says they are yet recieve the money. Imagine the fate of customer for dealing with Amazon Company. Worst service and they are least worried to ensure credit of refund amount to Bank. How long we have to suffer and who will help us. Request citizens to be careful before dealing with Amazon and for thier silly response. Totally worst experience with Amazon Company”

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Posted 4 years ago

“I can't access my account for the third day. During this time Amzon sends the same otp codes that the system does not accept. This is real bulling. My facebook posts were wiped by Amazon, the managers who wrote to me did not help in anyway, they offered me to call a phone number that was not specified. Terrible customer support.”

Amazon 1 star review on 28th September 2020

Helpful Report

Posted 4 years ago

“I can't access my account for the third day. During this time, Amazon sends the same OTP codes that the system does not accept. This is real bullying. My Facebook posts were wiped by Amazon, the managers who wrote to me did not help in any way, they offered me to call a phone number that was not specified. Terrible customer support.”

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Posted 4 years ago

“The Delivery service is very slow The sale Amazon prime to do a faster service but they are no doing the service that offer”

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Posted 4 years ago

“Hugely disappointing. We ordered two ovens (at a cost of nearly £2000). Both were damaged, one was unusable. After 16 months of emails back and forth Amazon eventually said it wasn’t their problem - rather the third party seller’s (who refuses to respond). Moral for me at least from this experience is not to order anything from Amazon of any real size/cost -especially where the order is satisfied by a third party seller.”

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Posted 5 years ago

“Buying from Amazon is not safe or secure at all. Bought from amazon next day someone in China tried using my credit card details to try to buy stuff. To add further insult to injury never did get the items I ordered!”

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Posted 5 years ago

“The retail giant is known for selling apparel, music, media and much more. I'd like to let everyone know to be cautious of shopping with Amazon. Mostly, Amazon is a big ordering warehouse, which doesn't train their employees whatsoever... especially regarding questions related to Publishing and Electronics. Also, beware of the return policies and Pre-Order Price Guarantee. I admit, I have some content regarding physical albums on the site, but my publishing satisfactory levels changed when Amazon decided to pull my videos because it was not generating visitors or sales. They would not let me re-publish my projects. Amazon prides itself on being an open market, but behind-the-scenes they have strict and somewhat prejudicial standards towards sellers and publishers. If there were a more open platform for submissions, with better technical support and almost no misinformation... I would definitely choose them doubtlessly asking consumers to do the same.”

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Posted 5 years ago

“This will be the second l wrote this review because imagine that... it didn't appear and I'm sure Amazon had something to do with it. Here's the deal. I changed my last name, email address and phone number. All l am trying to do is get CBS all access, but it is through Amazon unfortunately. I have tried to change my password on and off the phone with them which is worthless because You can't understand a word they say on the phone. When l try to change my password of course it didnt work because they say l already have an account with my new email. THEN WHY DOESN'T IT WORK???? Then after you try a few times they block you out. Well l guess Amazon lost a very good customer because they are full of it.”

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Posted 5 years ago

“I can't believe the hassle l am dealing with when it comes to amazon.com. 1st they tell me I need to add my new email address and name to be able to change my password well, I tried to do that and of course it said l already have an account with my new email address, but on the phone they said l didnt. Then, after you try a few times, they block you from trying. The people on the phone don't know what they are talking about. Actually none of what l have tried just to get CBS all access has worked so l guess my business will go elsewhere. Get your act together Amazon, Because you just lost a good customer.”

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Posted 5 years ago

“Do NOT Buy Living Plants or Perishable Items From Amazon or Its Sellers Amazon policy is that it is OK for a Seller to lie about the delivery window for a living plant or perishable item. It is OK if it sits on your doorstep for SEVERAL DAYS outside the delivery window and rots or dies--as long as the delivery was "early". Amazon is far more careful about delivery dates for books, DVDs, furniture and other nonperishable items when it doesn't matter than about a plant that could die or a food that could spoil & make you seriously ill. After having bought a supermarket chain (Whole Foods) last year, you would think they would know better. They should either stick to durable goods or be more careful.”

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Posted 5 years ago

“Amazon gets 1 star from me, because I would like for them to stop treating employees like dirt. If someone dies in an effort to meet your companies standards, and the living employees are expected to work around the corpse, maybe the company deserves a one star rating. Not because of poor service, but because of unnecessarily good service at the expense of hard-working employees’ well-being. I can live without my husband’s Subtle Butts for an extra few days, if it means Amazon employees get to go to the bathroom when they need to, don’t have to walk more than an Amish person does in a day over the course of a shift, can expect not to die, and can expect to not have to work around a corpse.”

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Posted 5 years ago

“I ordered a collectors edition video game from Amazon and the game arrived mangled in a bubble mailer. I contacted the customer service to let them know about this issue because its a chronic issue with them sending items in bubble mailers only for them to arrive damaged. They said that they will let there shipping department know and that things will change only nothing has ever changed as a result of this and i know this cause I've gone thru this process dozens and dozens of times. They used to be a decent company that i liked now when ever i buy something from them i expect something to go wrong.”

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Posted 6 years ago

“Ordered my drone about 1 .5 month ago paid £128 it was for a f11 it was coming from China I think still has not arrived even now it was ment to be here on 7th hasn't turned up and I can't find any info about it now”

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Posted 6 years ago

“I made the mistake to put money to amazon.com and when I tried to buy something from amazon.co.uk or .de they told me I can only use these money on amazon.com U.S only. You can imagine tax, customs and shipping costs from U.S. to Europe...”

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Posted 6 years ago

“Amazon is amazing! You can literally purchase just about anything with them.”

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Posted 6 years ago

“The bead I wanted was a Trollbead which was a green bead with a silver frog Prince with his crown on his head and it had gone out of stock! but, Amazon said they would get it in stock and they did do that quite quickly too at the original price as well. Well done Amazon.”

Helpful Report

Posted 6 years ago

Amazon is rated 4.6 based on 1,390 reviews