Amazon Reviews

Name: Amazon
Rating: 4.50

4.5 Rating 1,451 Reviews

88 %

of reviewers recommend Amazon

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4.5

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our university library placed an order with Russia Online Inc., and unfortunately the experience did not meet the standards we expect from Amazon Marketplace sellers. The item we received was not as described, it was a completely WORTHLESS book, and when we contacted the seller to resolve the issue, they refused to issue a full refund, including the original shipping costs, the return shipping costs, and our library’s standard restocking fee. This refusal is inconsistent with Amazon’s A-to-Z Guarantee and seller refund policies, which require sellers to cover these costs when an item is inaccurately described or not as advertised. Despite providing documentation and giving the seller multiple opportunities to correct the issue, they declined to follow Amazon’s established guidelines. Russia Online Inc. are scammers and we will continue to suspend their seller account till they rot in the grave. As an institutional buyer, we rely on accurate listings, professional communication, and adherence to Amazon’s policies. Based on this experience, we cannot recommend Russia Online Inc. for organizations or individuals who need reliable fulfillment and policy-compliant customer service.”

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Posted 6 days ago

““Experiencing several setbacks made me cautious, but discovering a team that truly stands by its word has renewed my trust."”

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Posted 6 days ago

“I was honestly unsure about reaching out at first, but I’m glad I did. I had been dealing with a frustrating issue for a while and needed someone reliable to guide me. ERF responded quickly and handled everything in a very professional and straightforward way. They explained the process clearly and kept things simple, which made it easy for me to trust them. The whole experience was smooth and reassuring. I appreciate their support and would definitely recommend them to anyone looking for dependable help.”

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Posted 6 days ago

“Service has bottomed out in the last month, very undependable with many lost orders, drivers coding 'as delivered' yet not delivering, damaged packaging, and no way to actually speak to a customer service rep.....Only option is to use 'chat' but that only takes you to some facility in some other country that has no understanding of what they are supposed to be doing, replies in some type of broken english, rude comments from rep's....I will NOT be renewing my prime membership when it expires......pathetic customer service......”

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Posted 6 days ago

“After 3 months of broken promises from several employees in the return department I found there was a paper trail from 3 month up to this point that a return was in progress and I would get free return labels to send items back. Today I was told its up to me to send back bulky items through usps. Which is going to cost almost double ups or FedEx would charge. But no guarantee I would get the full refund. It's going on 90 days of just wait we will get this straight for you. Amazon has to many chiefs in the huddle to handle their business. Now back to square one after this long with broken promises. I'm taking bets on if I will actually get a full refund on this return.”

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Posted 1 week ago

“After facing multiple setbacks, I finally connected with a team that provided clear direction and a well-structured process. Their regular updates and professional approach gave me confidence and made everything much easier to manage.”

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Posted 2 weeks ago

“I was particularly impressed by their focus on quality service and customer care. The team works diligently to resolve every issue and keeps clients informed along the way. Their platform is modern, easy to use, and structured in a way that makes managing complex situations much simpler.”

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Posted 3 weeks ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 4 weeks ago

“Confronted with an issue I couldn’t solve myself, I turned to IGRINC.ORG after reading positive online reviews. Their reply was fast and precise.”

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Posted 1 month ago

“Confronted with an issue I couldn’t solve myself, I turned to IGRINC.ORG after reading positive online reviews. Their reply was fast and precise.”

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Posted 1 month ago

“I’ve never felt more supported they truly turned a bad experience into a learning moment”

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Posted 1 month ago

“I was overwhelmed by ongoing issues, but the support I received was consistent and transparent. Their clear communication and steady follow-up made a real difference and led to a positive outcome.”

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Posted 1 month ago

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Posted 1 month ago

“I was impressed by how promptly and professionally Staunchview.org handled my request.”

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Posted 1 month ago

“I was impressed by how promptly and professionally Staunchview.org handled my request.”

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Posted 1 month ago

“I was impressed by how promptly and professionally Staunchview.org handled my request.”

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Posted 1 month ago

“I had a payment issue and received clear, helpful guidance.”

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Posted 2 months ago

“I ordered two packages for Christmas gifts, and it said free shipping on the web sight ! when i got the Christmas gift Amazon told me on the phone that there was no free shipping because the items had coupons. Amazon is a total rip off!”

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Posted 3 months ago

“Amazon's delivery stats - what a joke. I ordered a calendar for a friend. It has now been delivered twice to a wrong address in another state. If you talk to the bot - it is useless. I called customer service and the link I clicked in multiple re-sends went to a page "Sorry we don't recognize that page." I was on hold for twenty minutes with the call center in Oregon. They hung up on me. Buy somewhere else. I am going to have to dispute the charge. I will buy the calendar myself and ship it via USPS and not have to use the illiterates delivering for this sloppy company.”

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Posted 3 months ago

“I would have known more about the issues others had encountered if I had read the reviews prior. Thankfully, Restoltd/com replied to my issue promptly, professionally, and with sincerity. Last week, I got a whole reimbursement, which was a huge relief and a clear indication that the Restoltd/com staff appreciates client satisfaction and is accountable for their work.”

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Posted 4 months ago

Amazon is rated 4.5 based on 1,451 reviews