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Amazon Reviews

4.7 Rating 1,361 Reviews

93 %

of reviewers recommend Amazon

Company Reviews

4.7

Based on 1,361 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Amazon 5 star review on 2nd March 2023

Gerrard C Fisher

Amazon 5 star review on 2nd March 2023

Gerrard C Fisher

Amazon 5 star review on 31st January 2023

Amazon Customer Care

Amazon 5 star review on 28th December 2022

Raddison Cooper

Amazon 5 star review on 28th December 2022

Raddison Cooper

Amazon 1 star review on 3rd December 2021

Amazon 1 star review on 3rd December 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bitter experience. Hard to digest. No staff cares for refund of money to customer account. Simply they provide reference number and inform us to contact Bank Branch. Whereas Bank says it will credit the amount of they receive from the sender. How long one should wait to get their money back is God only knows. Since 20 days I'm following it up with Amazon and it's of no use. Oh God please help me in getting back my money. Hope, Amazon Chief will help me in getting back my refund amount early.”

Posted 3 years ago

“their delivering service is fast”

Posted 6 years ago

“Fast service. Always get a bargain and great fast delivery”

Posted 6 years ago

“Received only half of my Amazon order, and what I received was not only defected, but the case it came in for cracked. I contacted Amazon for a return label and they said I had to take it to a UPS store, we don’t have a UPS store. We have UPS access points and UPS drop off mailboxes. They said that that is not what they wanted to do. Then they sent me a label that said they would deduct seven dollars from my refund for UPS to pick it up! Why would I pay seven dollars for an order that was not fulfilled? They have a really going down hill and if there was less than one star, I would give it. Greed once again strikes to the consumer. Horrible, inexperienced representatives and I called four different times hoping to get one that had some knowledge. Amazon will be next on the list to go out of business right next to Netflix. You can’t treat customers like this and expect us to return. * I didn’t even receive my order and what I received was defected, didn’t even work! They shouldn’t make it so hard for us to send their wrong sent items back to them. USPS comes to every single door six days a week with scanner in hand and they make it to where only UPS is in their logistic returns. That’s wrong on so many levels.”

Posted 9 months ago

“I placed an order (112-7592070-6553803) on June 6th, but decided to cancel it soon, so I wrote to Amazon customer service and asked to cancel this order, but received a reply that when they ship a package, I would be able to cancel it. After the order was shipped, I found that there was no cancel button, and wrote again and received a response that Amazon cannot cancel this shipment, so I have to wait for it to be delivered and they can issue a refund without sending it back. The worst part is, that I did not receive this package, I think it was delivered to the wrong place and someone unknown signed it, so now they refuse to send a replacement or refund. Do not order from Amazon. Terrible customer service and they won't refund you in the case they fail to deliver you the item you purchased. If I could give less than a 1 star, I would.”

Posted 10 months ago

“Amazon is not helpful when it comes to answering your questions. As author, they can be the worst to deal with. You ask them the same question three or more times and they copy and paste the answer before giving you more information. They give you 5 days to prove you own copyright over your own books especially those published on another website or you use public domain content. When using public domain, they will request you for a signed document to prove you have exclusive rights to use the materials freely. It took a whole day to change one book's content because of this requirement from them. Everything I gave them was not accepted as proof. The issue is there is no way to prove a public domain content version of the World English Bible to them. All the sites that I found says it is public domain. If there was a better place to publish with all their benefits, I would choose that one over them. I just like that I can still get royalties when people read my ebooks and they have ads to advertise your books. I can distribute globally and people buy my books there more than other platforms. Otherwise, I don't like them. They are troublesome to work with. I heard others complain about their author experience with them. They won't pay you for royalties you should have gained if the book page reads doesn't count them. You lose those royalties. They don't know how to do their job well or to be more considerate for the author's needs.”

Posted 10 months ago

“I have ordered new graphics card on Amazon. The package I received contained a completely different graphics card, on top of that it had signs of usage with dust on the fans and scratches on the frame. The mailing box was sealed without any signs of being opened, however the box of the graphics card itself came without any safety wrap or seals. After that I have left a review of the product on Amazon and attached photos of the used graphics card. Then I contacted customer service and followed their instructions. They told me to send the graphics card back to Amazon. Upon receiving the graphics card I was told that I won’t get the money back because it was a different card. However, I don’t have another card, I returned the only card sent to me by Amazon. I was refused a refund and the card I’ve returned was disposed. Our family are regular customers at Amazon. Out of all the purchases we haven’t returned anything except this graphics card. Customer service can't help me. No money, no graphics card.”

Amazon 1 star review on 3rd December 2021

Amazon 1 star review on 3rd December 2021

Amazon 1 star review on 3rd December 2021

Posted 2 years ago

“Whatever you need, Amazon got it (most of the time).”

Posted 2 years ago

“On May 8, 2021 I had placed an order for Kimera Koffee Original Blend - Organic Ground Coffee Infused with Essential Brain Vitamins (12oz), Rich, Organic Coffee Beans with Cognitive Enhancers to Boost Energy Levels, Brain Function, Memory, Focus, and Athletic Performance on amazon.com which costed total $21.95. The ORDER # 111-5969958-1145868 and Tracking ID: TBA055404891404 On May 10 the order was confirmed to have been delivered by amazon. However upon inspection of my packages I noticed that my order had never arrived. Around that time I immediately contacted amazon on regards to this issue further inform them that my order never arrived. Amazon stated me wait 48 hours until Tuesday May 11 2021 see whether the item had arrived or not. On Tuesday May 10 I again contacted amazon inform them that my item never arrived and that I am would like request a refund. Amazon denied my request and stated for me wait again another 48 hours until my package arrives. The package was reported missing and or not delivered. Since then amazon never conducted investigation on regards to this issue and stated that they are not held liable for missing and or non-delivered orders. If I don’t receive compensation for this loss I will further escalate this issue within arbitration court for breach of contract. Julio”

Posted 2 years ago

“Great up to date”

Posted 2 years ago

“I returned an item back to Amazon as important parts were missing. Even after 20 days, I have not received refund. They are giving silly reason saying that, their responsibility is over by providing reference number and to contact the Bank. Bank says they are yet recieve the money. Imagine the fate of customer for dealing with Amazon Company. Worst service and they are least worried to ensure credit of refund amount to Bank. How long we have to suffer and who will help us. Request citizens to be careful before dealing with Amazon and for thier silly response. Totally worst experience with Amazon Company”

Posted 3 years ago

“I have been "with" Amazon since it's beginning. I have had a consistently good relationship. Delivery is speedy. Returns are handled swiftly. Ginormous selection of goods.”

Posted 3 years ago

“Hugely disappointing. We ordered two ovens (at a cost of nearly £2000). Both were damaged, one was unusable. After 16 months of emails back and forth Amazon eventually said it wasn’t their problem - rather the third party seller’s (who refuses to respond). Moral for me at least from this experience is not to order anything from Amazon of any real size/cost -especially where the order is satisfied by a third party seller.”

Posted 3 years ago

“De las mejores tiendas para comprar de manera confiable”

Posted 4 years ago

“Very bad experience when you buy something and never come.”

Posted 4 years ago

“Because they had the items i wanted And the cheapest”

Posted 5 years ago

“Love shopping on Amazon. So convenient!!”

Posted 5 years ago

“I use Amazon a lot I did not Get a a very important parsal I contacted customer services Thay got the parsal to me the Next morning and was so helpful Excellent Sevice”

Posted 5 years ago

“Los envíos llegan a su debido tiempo y sin ningún error”

Posted 5 years ago

“Awesome service, came up with some great arrangements with the pictures artwork and mirrors on my walls.”

Posted 5 years ago

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Amazon is rated 4.7 based on 1,361 reviews