My second order, not impressed.
I have tried to call to get an estimated delivery date as we are looking after a dog & need the food urgently. I emailed 3 days ago - no response. I have dialled the number about 50 times, keep getting the engaged signal. First time I got through I was told for half an hour I was 6th or 5th in the queue.... gave up..... Today, tried 26 times, engaged. Finally got through, no message the phone rang for 39 mins. They say they are passionate about customer service ?????..... A silly statement as they don’t have any in place... very disappointed. 07763 813463 if you should read this, I would be delighted to hear from you.... IF THERE IS ANYONE THERE !!!!!!
“good knowledge and advice on products - able to recommend the ideal joint supplement for my 11 year old springer spaniel. Simple and easy to order, cheapest price for the product I wanted, efficient delivery and excellent after sales service - what's not to like??!!”
“There was some confusion over the prescription, and it was over the Christmas period, but my order was accepted on Dec 22nd, payment was taken on Dec 27th, and I got delivery on Jan 2nd. Good job it wasn't a matter of life or death.”
“Regularly order dog satiety on behalf of my mothers dog and Animed have always been spot on. Mothersay drivers are polite and as bag heavy they help in placing goods inside and are very polite.. Shes always delighted with service. Thank you Animed”
“I ordered Panacur worming paste for my kitten from Animed. After lots of online searches, Animed was the cheapest seller. I received my item within a couple of days and it was well packaged. I have used this company before and am always pleased with the service so I would recommend this seller.”
“Dreadful customer service. Order placed in good time to arrive before my holiday but didn't arrive, phoned them after 6 days to be told it was sent to warehouse day before, too late for my holiday. They told me to cancel my order and reorder using express postage at my expense but still no guarantee it would arrive in time. Then I would have to wait for my original payment to be refunded and for the cost of express postage to be refunded. Midway through holiday I received email asking if order had been received! On return from holiday no order in sight. Lengthy email sent voicing my disgust and pointing out they should have resent at their expense not mine. Response was a short apology, a refund and an offer of 15% off next order.... no thanks I will spend my money elsewhere...”
“Second time this has happened. They mess up with prescription. There auto systems do not work., so not informed of issue with prescription. Left with no supplies got my horse, they couldn't give a damn...Customer service is rubbish!! Supervisor didn't bother phoning me back after 20 minute wait. They just refunded my money which they took before processing order. How can it take 3 days to process a prescription.. Steer clear, I won't use again, took 12days to get my dogs drugs with no known problems.”
“I have ordered from them twice and both times they said they didn't get the prescription even though I attached it to the order. The worst thing is that they don't even let you know so you wait for days expecting it to arrive. Customer service is rubbish too. When I phoned today a grumpy young guy told me the systems were down and I should ring back in an hour then just said goodbye and hung up. How rude!!”