“Terrible customer service! I went there 3 times in the past few days to buy a new phone, and they keep telling me to come back. This morning I came back, even before the opening hours, at 9:45am, and they told me that I needed to make an appointment. And the day before nobody told me about appointments. I talked to one of the salesmen and he said they had a couple of phones for the model I needed available. I then made an appt for 11:15 am and waited until 11:30. When I approached one of the staff, they told me they would get someone (meaning I was there, and nobody called me at 11:15). Once I was attended, they told me that they sold out the one I needed. However, after speaking to customers in the store, I found out that people bought the same phone earlier with no appointment! What is the correct way!? Kept me waiting for hours and still terrible customer service. No one would talk to me and when I would approach someone available, they wouldn't talk to me.”
“Do not answer questions properly. Tell you just delete it? Take along time with your questions about a request. And some one ask’s you to hold until battery is almost dead”
“Brought my MacBook in for repair. $6k computer that was one year old. Touch ID failed and didn’t allow computer to boot. Wouldn’t turn on at all. They couldn’t fix and said to send it in for repair will take 3 days. Very small risk of loss of data. Said is there any other way to get the data off? Guy told me it never actually happens. Picked it up. Realized they wiped the whole machine. Didn’t bother to tell me or ask. All my data is gone. They just kept waving the waiver I signed in front of my face. No empathy at all. No explanation. No discussion just “well you signed it you knew the risks”. Now I do. Don’t work with Apple. Don’t go to this store. Don’t buy a MacBook ever again. Thanks Apple. You lost a very loyal customer today for no reason. Just because you couldn’t empathize with your customers.”
“Over priced. All apps have hidden prices which is a scam. 97% of apps are worthless. A very disappointing experience with this machine.
Poor excuse for programmers. Lack of understanding of common user. Poor search engine. Everything needed on this app is cost extra. I will contact it comes with it is very dissatisfied.”
“Don't get Apple Care. I traded in my old phone with Apple Care and got a new one with Apple Care. In the store they told me that Apple Care will be transferred but i just found out they have been charging me for both and the old phone subscription was not in my list of subscriptions. So disappointing and dishonest.”
“This is the worst phone I've ever had in my life, just like the traditional Chinese phone.
I thought that I would get a new mobile from a large company so that it would not be defective, and with the first week I discovered that the speaker was not working.
At first I thought it was from the network, but it was the phone. I called customer service and one of the workers himself said that he could not hear what I was saying as if I was talking under water and I was sent to an apple store and the surprise was that they did not see any defect and they would not fix the phone because that is normal in modern mobiles I did not understand this and I called again and I had one of the two options: either accept the mobile as it is or accept that they send me the mobile manufacture refurbish
This is the worst iPhone 13 pro Max and the worst customer service”
“Apple told me to ship a faulty Apple TV and my AirPods Pro that screeched painfully in my ears.
Apple lost both and made me drive to FEDEX and hassle them about my tv and buds. Since the box and shipping info were supplied by apple FedEx could not help.
Later I found out, Apple destroyed my Apple TV without asking, or notifying me!! When I asked about why they would destroy my Apple TV without my authority or even bothering to try to notify me they had no response basically just said F you.
They eventually sent back my AirPods Pro with no repair or replacement and said I could buy a new pair for full price”
“Privacy invaders use remote operations to alter cellphone functions and spy on customers. They also repeatedly charge for subscriptions days ahead of the payment due date.”
“DHL driver delivered my replacement phone to the wrong address, the driver then signed for it himself. Apple will not send a replacement as it is not 'Policy', the facts in this case are clear and incontrovertible, me as the 'Loyal' Apple customer am now being treated worse than the driver that made the error. DHL state that I need to resolve this with Apple, Apple are saying they can do nothing until DHL engage with them, very poor service from both organisations”
“I have medical fort bills and I work 3 jobs. And my son has spent about 1600 euros or more on the game apps which I have worked hard for but all I am asking for is a refund.”
“I work 3 jobs to make what I do. And my son has spent about 1700 euros or more on game apps which I have worked hard for but all I am asking for is a refund. I still have not got the refund.”
“I HATE THIS SO MUCH OK,I HAVE A GOOD REASON THEIR PRICES ARE EXTREMELY EXPENSIVE!!!! ALSO I TURNED MY APPLE PHONE OFF ND IT DIDN'T TURN BACK ON AND I MISSED MY SISTERS WEDDING DUE TO THAT!!!!! THANK YOU VERY MUCH OTHER PHONE COMPANIES ARE BETTER #BEBETTERAPPLE”
“power button stopped working. quoted £375 for repair by Apple. Only one month outside the 12 month warranty period. Robbery! Probably less than an hours work I would think”
“Purchased a 27” iMac 5K 2019 model, after a few months use in a normal clean house, a small insect managed to get stuck in the space between the glass and the lcd panel. Apple’s response? Warranty doesn’t cover ‘debris’ under the screen! Surely a £1800 machine should be built well enough that a common household insect cannot get inside the allegedly sealed screen unit?!?! They make great products but clearly couldn’t care less about their customers. Steve Jobs would be turning in his grave.”
“1. Pre-purchase unable to get through to Apple despite numerous attempt. 2. Wacom Intuos arrived very promptly on the 5th August at approx 10.30. 3. Since when it is now the 7th at 14.00 both Apple support and Wacom support despite very lengthy telephone calls and multiple downloads, deletions etc the tablet still does not work with either of my iMac's. 4. Just spoken to Apple to reject the Wacom and get it returned and refunded appaling customer attitude. 5. What a great shame I couldn't purchase this from John Lewis they understand customer service. Furthermore Wacom and Apple have been aware of these operating / connecting issues since the Intuos launch in 2017 ! I have worked in retal for over 50 years this is an unacceptable example of product and retailer failure.”
“After several decades I’ve decided to migrate from MS/HP based computers and decided to buy an initial Apple Desktop to validate my decision by running benchmarks on it created by our design leader.
I selected Amazon, as my online source, and placed an order for a new computer and, as is normal, had a pending payment advice note in my applicable bank account. I would typically expect payment to be taken upon delivery or shipment from warehouse. As this was, I thought, a very standard run-of-mill, mid-range, unit I’d expected delivery in a week or so. There was no indication that the PC in question was a ‘not yet released item’ or indeed out of stock, despite this and the fact no delivery date had been given I was charged the full order amount after a few days. On consulting an Amazon customer support agent, I was informed the delivery date could be months away and if I wanted, they would refund my payment in full. Amazon have not understood I wanted a new Apple PC not a refund – their commercial model is a confusing one.
However, on consulting with Apple this week I was advise Amazon are not reseller for Apple and no advice or help was offered. I think Apple and Amazon are telling me they do no want to sell me a Computer, nor do they want me to migrate from MS Windows to Apple environment – what a frustrating business model.”
