Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,617 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything fine but a long time between ordering and delivery which was not obvious at the time of placing order.”

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Posted 5 years ago

“Brought a patio heater. Price was reasonable, delivery quick.”

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Posted 5 years ago

“I bought a Leibherr K3130 refrigerator which the company had delays due to its importation from the EU. During this time, I was regularly informed of how things were progressing by Appliance Direct. On being delivered within the time-slot they specified, the driver informing me about 30 minutes before its arrival. As I am a wheelchair user, the delivery driver made sure that the fridge was positioned just inside the doorway so that the base was clear of the raised door-stop. Excellent service! I'd definitely use AD again and have recommended them already to other people.”

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Posted 5 years ago

“We bought a wall mount electric fire. The fire its self is lovely but soon developed a noise when the flame effect was on. I had several emails back and to with customer services. They wanted to pick the fire up to inspect it but I had to box it up. I didn't have the packaging as the fire is 2 months old. I was asked to buy some but i explained everywhere is shut down due to lockdown. Customer service were not very helpful or very quick to respond. We decided enough is enough. We will look to get a fire from a reputable company and cut our loses (£580). The fires going the tip . Would I deal with this company again. NO WAY.”

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Posted 5 years ago

“Tabletop dishwasher very pleased with it nice looking and efficient”

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Posted 5 years ago

“Very happy arrived early no issue works perfectly”

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Posted 5 years ago

“Nought a coffee machine. The price was good for starters. Item has shot up fifty quid on Amazon ober the last two months so finding it at an acceptable price encouraged me to place my order. The delivery time was perfectly acceptable but my machine was delivered even faster than expected. Thanks folks, I'll be seeking you out next time I'm looking out for electricals.”

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Posted 5 years ago

“Very good service also good product my only issue was premium rate telephone number to order”

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Posted 5 years ago

“Attempted to get confirmation from Appliances Direct of a Zanussi extractor fan outlet size (to suit existing pipe work) for over 3 weeks without any success. Three possible sizes given in various tech info on Appliances Direct website). Ordered a Hotpoint instead and used a reducer. This arrived ok.”

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Posted 5 years ago

“Excellent service from ordering through delivery. Totally satisfied.”

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Posted 5 years ago

“Excellent delivery options. Everything arrived well packaged and on time. Competitive prices as well”

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Posted 5 years ago

“excellent service”

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Posted 5 years ago

“Ordered a cooker from them on 3/2 and paid for next day delivery. I did not receive the cooker on the next day, called a couple of times to follow up, all the customer service team could advice me was it will be delivered on the next working day. Today is 8/2, I still yet to receive my cooker. Just spoke to the customer service team and found out the cooker will be delivered on 10/2. Who knows whether the cooker will appeared on my door on 10/2 or not! I was greatly disappointed and dissatisfied with their service”

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Posted 5 years ago

“Excellent price, product and dispatch. Kept updated every step of the way, would definitely purchase from them again.”

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Posted 5 years ago

“After researching what we wanted on a number of sites and trying to compare our favourite 5 down to 2 appliances, we found the Appliance Direct site was easy to navigate, find what we wanted and gave us a clear idea of all costs. Only did not give a full 5/5 due to the delivery being delayed by one day otherwise this is a great place to source your white goods from.”

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Posted 5 years ago

“Excellent so very quick with the delivery cannot fault. Thank you”

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Posted 5 years ago

“Great service, fast delivery, thank you”

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Posted 5 years ago

“Great communication and super quick delivery, great to deal with”

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Posted 5 years ago

“Absolutely First Class Service Thankyou”

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Posted 5 years ago

“Great service 5stars”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,617 reviews