Appliances Direct Reviews

"Extremely Disappointing After-Sales Service \u2013 Hamoki HA-R400 Commercial Refrigerator\r\n\r\nI purchased a Hamoki HA-R400 upright commercial refrigerator from Appliances Direct for my business. After approximately four months of use, the door seal developed a fault.\r\n\r\nWhat has been particularly disappointing is how Appliances Direct has handled my complaint from beginning to end.\r\n\r\nInitially, they offered me a partial refund to resolve the issue myself. I did not accept this because I believed the fault should be properly addressed.\r\n\r\nThey then told me that replacement door seals were unavailable from the manufacturer and that I would have to wait three to four months. As a small business owner, I cannot reasonably be expected to operate without a properly functioning commercial refrigerator for that length of time.\r\n\r\nI therefore asked whether they could provide a temporary replacement refrigerator while I waited for the part. They refused.\r\n\r\nThey subsequently suggested arranging for a technician to come and repair the refrigerator. I agreed to this solution, only to be told later that the manufacturer could not arrange a technician to visit.\r\n\r\nAfter all these discussions and failed attempts to find a reasonable solution, their position suddenly changed. They ultimately claimed that I had damaged the seal through external force and refused a free repair, replacement or refund.\r\n\r\nThey are now telling me that I must wait until December to purchase a replacement seal at my own expense.\r\n\r\nThe problem is that the plastic ring around the refrigerator door appears distorted, causing the seal to bunch up, wrinkle and become compressed. I have provided photographs, yet I have not received a convincing technical explanation demonstrating how this was supposedly caused by me.\r\n\r\nI find it unacceptable that, after initially discussing a partial refund, then a replacement part, then a possible repair, the company has ultimately placed the blame on the customer and refused to take responsibility.\r\n\r\nThis is a commercial refrigerator purchased for business use, not a household item that I can simply leave unused while waiting months for a part. Reliable refrigeration is essential to running my business.\r\n\r\nThe financial impact and inconvenience of dealing with this issue have been extremely frustrating. What should have been a straightforward warranty complaint has turned into a lengthy and exhausting dispute.\r\n\r\nI expected better quality from the product and far better after-sales service from Appliances Direct and Hamoki.\r\n\r\nI would advise other small business owners to think carefully before purchasing commercial refrigeration equipment from this supplier, particularly if they rely on it for their daily business operations."

"Extremely Disappointing After-Sales Service \u2013 Hamoki HA-R400 Commercial Refrigerator\r\n\r\nI purchased a Hamoki HA-R400 upright commercial refrigerator from Appliances Direct for my business. After approximately four months of use, the door seal developed a fault.\r\n\r\nWhat has been particularly disappointing is how Appliances Direct has handled my complaint from beginning to end.\r\n\r\nInitially, they offered me a partial refund to resolve the issue myself. I did not accept this because I believed the fault should be properly addressed.\r\n\r\nThey then told me that replacement door seals were unavailable from the manufacturer and that I would have to wait three to four months. As a small business owner, I cannot reasonably be expected to operate without a properly functioning commercial refrigerator for that length of time.\r\n\r\nI therefore asked whether they could provide a temporary replacement refrigerator while I waited for the part. They refused.\r\n\r\nThey subsequently suggested arranging for a technician to come and repair the refrigerator. I agreed to this solution, only to be told later that the manufacturer could not arrange a technician to visit.\r\n\r\nAfter all these discussions and failed attempts to find a reasonable solution, their position suddenly changed. They ultimately claimed that I had damaged the seal through external force and refused a free repair, replacement or refund.\r\n\r\nThey are now telling me that I must wait until December to purchase a replacement seal at my own expense.\r\n\r\nThe problem is that the plastic ring around the refrigerator door appears distorted, causing the seal to bunch up, wrinkle and become compressed. I have provided photographs, yet I have not received a convincing technical explanation demonstrating how this was supposedly caused by me.\r\n\r\nI find it unacceptable that, after initially discussing a partial refund, then a replacement part, then a possible repair, the company has ultimately placed the blame on the customer and refused to take responsibility.\r\n\r\nThis is a commercial refrigerator purchased for business use, not a household item that I can simply leave unused while waiting months for a part. Reliable refrigeration is essential to running my business.\r\n\r\nThe financial impact and inconvenience of dealing with this issue have been extremely frustrating. What should have been a straightforward warranty complaint has turned into a lengthy and exhausting dispute.\r\n\r\nI expected better quality from the product and far better after-sales service from Appliances Direct and Hamoki.\r\n\r\nI would advise other small business owners to think carefully before purchasing commercial refrigeration equipment from this supplier, particularly if they rely on it for their daily business operations."

"The induction hob I ordered arrived inadequately packaged (single walled cardboard and minimal polystyrene support) and had been smashed to pieces. Although there was no problem initiating a return, I wasn\u2019t able to get a replacement sent out until the damaged item had been received back at the warehouse. Once it was, the replacement process was fairly smooth (I had to ask twice). The replacement packaging was no different and had had to be taped together by DPD. Fortunately the hob was undamaged."

"Washing machine delivered damaged. The review process is taking too long. In the meantime we are not allowed to use the washing machine, so it has blocked up our kitchen space."

"Very quick dispatch and delivery. Would have been five stars but the packaging was not adequate for the weight of the item ( this may of course be the manufacturer's fault ). Rather than being in a box the AC unit was sat on a cardboard tray with a box sleeve over the top. This had separated in transit leading to damage to one of the castor wheels ( but not bad enough for me to cope with the hassle of returning it ). I really expect the manufacturer would have put nylon packing straps top to bottom to secure it, but there was nothing but tape holding it together. This makes me wonder if this box was a return or had previously been opened for some reason? The price I paid was not for a returned item."

"I order a few things from Appliances Direct as they were the most affordable option. The orders included 2 sinks, one a compost 1.5 sink and the other a stainless steel sink. The composite sink arrived in 2 pieces!! snapped in-between the sink sections (for this level of damage it must have been dropped from a significant height) and the stainless steel sink was badly dented in 2 places. Both unusable. They did refund the composite sink (after saying they wouldn't as I reported it over their 14 day period after delivery (I had left it boxed to protect it until it was needed for the worktop template - the lesson is always check immediately on arrival) and they did reluctantly replace the stainless steel sink. I also ordered a fridge freezer which arrived almost undamaged - only one small dent on the fridge door. I accepted this as it seems too much of a lottery to see if you will receive undamaged goods and a replacement could have had more damage, so a small dent may be the least of the problems."

"Delivery was quick and efficient. Delivery driver was friendly and helpful.\r\nIt was a shock to find that there was no cable on the oven, and disappointed that one of the wire racks was not welded."