Appliances Online Australia Reviews

Name: Appliances Online Australia
Rating: 2.15

2.2 Rating 183 Reviews

27 %

of reviewers recommend Appliances Online Australia

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Metrics

2.2

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

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Appliances Online Australia 5 star review on 11th October 2025

"On 6\/8\/24 I ordered an 85-inch Samsung QLED TV from Appliances Online and requested delivery for 4\/9\/24. The TV was delivered and placed in the TV room where it remained unopened until it was unboxed on 13\/9\/24 mounted on the wall and switched on. Unfortunately the TV had been delivered damaged and not fit for purpose. I immediately telephoned Appliances Online to report the major failure. I was asked if the TV was installed by Appliances Online and when I replied no, I was told that because it was not installed by them, they would refer my complaint to the manufacturer. This is contrary to Australian Consumer Law, and the stated return policy of Appliances Online. I was not provided with any help from them. Three days later I contacted Appliances Online again, this time by email restating the TV was not fit for purpose, and I wanted a replacement. I did not receive a response to that email until 17\/9\/24, by which time I had arranged through ongoing communication with Samsung for a Samsung authorised repair technician to assess the TV. When I finally received a response to my email from Appliances Online (17\/9\/24) they simply confirmed they had been advised by Samsung that Samsung was arranging for the TV to be assessed. Appliances Online Customer Support did say that once the TV has been assessed they will be able to determine the appropriate remedy. \r\nThe TV was assessed on 23\/9\/24 by two Samsung authorised technicians. I was told by the technician the damage to the TV was internal; there is no indication of any external impact on the edges or screen; and no chip marks on glass screen. The TV was checked for length of time it has been switched on, that time is recorded as zero hours. The technician told me in his opinion the TV likely fell over while still boxed; and this could have happened either in the warehouse, or during transit. He said he would submit his report to Samsung, and I should hear from them within a couple of days. On 27\/9\/24 I received an email from Samsung advising \u201c\u2026the damage is considered to have occurred upon delivery. Appliance Online, the retailer from whom you purchased the television, should be fully liable for this. They may consider that the TV was damaged in their warehouse before delivery or during delivery. Please contact them to seek a remedy for your unit.\u201d \r\nOn 27\/9\/24 I emailed a letter of demand to Appliances Online for a replacement TV. On 1\/10\/24 I received a reply from their Customer Support requiring I send them a copy of the technician\u2019s report, which is held by Samsung, together with the correspondence between myself and Samsung before they will advance my complaint. I have now referred my complaint to the Office of Fair Trading.\r\nMy experience has taught me that Appliances Online do not provide 24\/7 help as their website states. They have not met their warranty obligations in respect to Australian Consumer Law and they have not followed their own policy in respect to returns. I do not recommend Appliances Online. Their prices can be matched by most other retailers, and the lure of free delivery is simply not worth the fight for your consumer rights when they deliver a product that is not fit for its specific purpose."

Appliances Online Australia 1 star review on 1st October 2024

PETER FRASER

"I purchased a new dryer in April. $600\r\nThere was poor communication regarding delivery. I stayed at home two days when I was told.it would arrive and NOTHING. Contacted them and received no response.\r\nWhen it arrived I had come he.from.work and needed to get back ASAP as I had left disabled kids without support so could not have it installed.\r\nI arranged for my builder brother who has installed many laundries to put it in.\r\nIt made a rotten noise so I got him to put it in the garage and reported to Appliances online. . They passed me.to someone else and here we are 4 months later .\r\nIf I'd purchased from Good Guys or Harvey Norman..or any white goods store I would be able to take it back exchange with out a headache...but not Appliances online. They get the manufacturer to repair it. Well here I am 4 months later and still have to run the dryer in the garage due to noise!\r\nEssato will be my next review. . But if I'd not bought from Appliances Online. I wouldn't be making ANY review.\r\nI purchased a TV that had a sound issue last week. Took it back to Good Guys, no questions asked , replaced the TV!! It cost more than this dryer!\r\n\r\nI have experienced serious emotional challenges in this time. I don't have it in me to argue. I should have made a claim ages ago.\r\nI will through consumer services.\r\n\r\nYou DONT buy brand new items to be messed around with inspections and repairs!!\r\nAppliances Online are the ones who took my money so should be their responsibility.\r\n\r\nUpdate. Contacted by Appliances Online they claim they need to make sure its not my fault..as if I could break a dryer I just received in one use.\r\nI had a problem with a TV at twice the price from Good Guys. They don't ask if you broke it!! They exchanged it without causing me grief or stress because customer service is their priority.\r\nAppliances online have ignored messages and passed the buck. At the end of the day they are the ones who took my money and it is their responsibility! I hope this review helps others to spend that little bit more to buy from a store!"

Appliances Online Australia 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“My washing machine was supposed to arrive 29th November. I organised to leave work to get it but it came earlier than they said and I missed it. The man I spoke to TOLD me it would come today (the 6th December - so much for “next day deliveries). It was not even written in any warehouse manual or anything when I rang. I took the day off costing me $200 so the same thing didn’t happen again. They said the “best” they can do is try next Monday. Again - When i am at work! Even though the last man straight up lied to me that he was putting it in the system that it would arrive today. I will never ever ever shop here again.”

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Posted 4 years ago

“DO NOT BUY FROM HERE. Look elsewhere 2nd time purchaser & should have known better. Could not organise a chook raffle always someone else's fault(Supplier wah wah) the day before delivery oh sorry can't deliver doesn't matter that I took a day off! They admitted that they knew several days ago but contacted me late the night before & left a message. Replacement given yet to be delivered so will see what & if it comes? 1st time they delivered the wrong stove, which was wrong model & colour(found after un boxing) & had to come & remove & replace with correct one.”

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Posted 4 years ago

“Used to be great..now? Not so much. I've been waiting for 5 weeks for a delivery only to have them call me on the delivery date and delay yet again. I've cancelled my order..lost me as a customer (who used to be a big fan.) Avoid.”

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Posted 4 years ago

“Absolutely the worst customer experience I have ever received purchasing anything online! Ordered a fridge from them (approx $2,000) and gave them several days of notice for the delivery day, so that I could organise time off work and so they could plan that into their schedule. Delivery date was for Friday, 26 Nov. I had taken the day off work and waited for the delivery. The whole day and evening went by and no sign of delivery. I got an SMS from someone at night saying they cant make it cant was trying to get me to reschedule and take another day off the following week. After speaking to this person, they eventually agreed that delivery would be the followjng day Saturday between 10am-12. A lot of our food went bad and I wasted a day off work waiting for them. Again I took the day off work for another day for Saturday. On the Saturday, no sign of delivery by midday. I SMSed the guy repeatedly, and no replies. Eventually I called their customer support. Customer support tries to call the driver and apparently no sign of the driver or my deliveries. They again tried to get me to reschedule for next week. After I mentioned how unprofessional this has been, a manager spoke to me and said the best they can do is reschedule AGAIN for Sunday. Apparently the driver has gone missing so they cant deliver today. They refused to give me a delivery window or time, so that I could plan my day better. I would only get an SMS from them at 11AM with a possible delivery window. Basically this means with every missed delivery day, I now have to sit around for 3 full days waiting for these guys to deliver, without any guarantee or indication of time in advance. When I highlighted this to the manager, they said in a rude tone "that's all we can do, we can just refund you if you don't want tomorrow's delivery". At this point they have wasted 2-3 days of my time, taken my money, been rude and evasive with delivery times, and still not delivered my fridge. Absolutely cannot recommend this company. I would give them 0 stars if that was possible.”

Helpful Report

Posted 4 years ago

“The initial consultation/purchase with Appliances Online was pleasurable; however, it went downhill after that. I never received my order due to an employee putting the wrong details in the system. When we discovered the problem and tried to fix it, the staff were very ambiguous with their answers and unapologetic. My product was meant to be delivered the next day. I changed my plans and waited the whole day at home, only to discover they never re-scheduled it, even though they had informed me this was the case. I am currently waiting on my refund. Do not do business with this company! They will leave you feeling frustrated and unappreciated!”

Helpful Report

Posted 4 years ago

“The product purchased was great, the service from appliances online was very poor. Multiple follow ups, lack of response, after several phone calls they directed me to a third party, who then referred me back to Appliances online. I won’t be using them again! After a week of waiting 2 emails to support that were not even responded too, 4 phone calls, they finally sorted out the issue. The cheap price wasn’t worth the time I wasted following them up!”

Helpful Report

Posted 4 years ago

“I ordered my fridge on Monday afternoon, delivered Tuesday morning. Noticed a tiny dimple on one of the doors. The door was replaced the next day, honestly!! The delivers/installers were very professional and helpful. Seriously for me it was 5 star service and I would recommend them without hesitation.”

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Posted 4 years ago

“Five star. . and another five. I will never shop anywhere else for electricals. The best price, easy to order, delivery on time and friendly guys who unpacked and set up my freezer. Thank you 👏👏👏”

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Posted 4 years ago

“Donot buy one of terrible company in Australia. Bought Samsung speaker and speaker stopped working after two months. Now i m fighting for refund from last two month. People donot waste your money here .”

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Posted 4 years ago

“DON'T buy from this company I've bought 4 items & 3 had to be repaired after only a few months. Returned a vacuum cleaner got replacement had to return it asked for a refund & because this mob lost the first one i returned they tried to keep my refund claiming it was somehow my fault that they lost the first one 4 months earlier i only got my refund after 5 weeks of continuous harassment.”

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Posted 4 years ago

“Made an online purchase 24/10/21. Advised would be delivered 01/11. Received txt 29/10 delivery would be delayed, they would be in contact WITHIN 3 days re new delivery date. Received email 02/11, new delivery date 09/12/2021.. NO APOLOGY WTF?? Rang asking for REFUND, all the excuses under the Sun.. Will take till 09/11/2021 as accounts are done Tuesdays?... STAY AWAY FROM THESE AMATEURS...”

Helpful Report

Posted 4 years ago

“Been trying to contact for over a week. Phone is always busy. Leave a message and no one returns. Done that 4 times now Sent 3 e-mails to customer service. No response. Still waiting 8 days now.Have been great in the past but never come across this before with any company.. Very very dissapointed especially now you keep raving how great you are”

Helpful Report

Posted 4 years ago

“Terrible customer service for loyal customer. Stay away from them. Liars and swindlers. Once the sale is made that's it no more communication.”

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Posted 4 years ago

“Terrible service, ordered a washing machine 2 weeks ago (earliest delivery) and they call me today on day of delivery to tell me this product is not available until next year!! They only had two other brands as an alternative to chose from which I’m not interested in, I’m now without a washing machine for a few more weeks until my refund can be processed and I can buy another one elsewhere! Previous fridge we ordered 2 months ago turned up damaged (huge dent in top at the back), they only offered me %5 discount which I accepted only because I couldn’t be bothered with all the fuss of exchanging for a new fridge. Wont ever be using this company again.”

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Posted 4 years ago

“5 weeks later and we're still waiting for a washing machine to arrive. No communication from appliances online. Never again!”

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Posted 4 years ago

“I thought I had adequately reviewed this company, I have since seen many negative reviews unfortunately. I rang the company before I made the purchase and the saleslady Ruby promised quick delivery after she put me on hold, and spoke to her Manager for supposed confirmation of an earlier delivery date. The problem was the website said delivery, and set up ,could not be done till October 7. The item is for an expensive, but I thought quality, exercise bike. She suggested that if I made immediate payment, forwarded her the receipt, a confirmation email would be sent by her, and she would then ensure delivery in the next few days as it was in stock nearby. Nothing has since been communicated to me or delivered despite being informed I would immediately be emailed or contacted about an earlier date. They obviously lied to obtain my money at an y cost, and have not responded to phone calls or emails, so I am now waiting for eventual delivery. The probability is the item will arrive as we reopen gyms anyway! Can't believe I was so gullible thinking that companies would be helpful in this Covid crisis, when we are all concerned with maintaining our health and finances. Just to make a buck! I am a nurse who trusts and care for others every day, believing people to be reliable. What a joke! I will let you know about the outcome but it does not look like it will be soon.”

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Posted 4 years ago

“Shipping was excellent with my goods arriving the next day. I was so impressed. However when realising that what I had bought was not suitable I was incredibly frustrated to find out that they DO NOT OFFER REFUNDS. They only offer a store credits (less 20%) which for an online retail is terrible. It means I would not buy from them again whereas if they had a good returns policy I could have become a good customer. Not right.”

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Posted 4 years ago

“Pls pls pls pls pls avoid AO at any cost. Bought a fridge, DOA, customer service is rude as f.”

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Posted 4 years ago

“First time I have used this company. I was impressed that my small parcel was delivered the next day, but wild that it was NOT WRAPPED. This was our fathers day present. Imagine my husband coming home at 3.30pm to find a pair of brand new headphones on the doorstep. They had a simple label on the bottom and nothing else. When i rang to complain they did not understand why I was so upset. My 7 year old daughter was going to give these to her dad as a Fathers Day present. In my experience of online shopping i have never had a parcel turn up without being wrapped. Customer Service said to me "why didn't you ring up and ask for it to be wrapped"? How ridiculous, I expect it to be wrapped. I'm just so disappointed, I can hardly write the words because our Fathers Day is ruined. I'm so angry. Unfortunately, when i rang to complain "they did not know what i was so upset about". Surely someone is going to take this feedback on board and do one of two very important things. 1. Put it on your website that you do not wrap small packages because they are delivered by your own drivers. 2. Put a tick box on the website if you want your parcel wrapped. Thanks Appliances Online for ruining our dad's special day.”

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Posted 4 years ago

“Absolutely appalling … I will NEVER purchase from them again. I have purchased MANY appliances from this mob over the years & have found they do not last more than 24 months … the final straw though, was the expensive condenser dryer I purchased that packed up after 3 loads … less than one month after purchase, 3 weeks for a tech to come out - to replace a part he conveniently had on board - interesting. They refused to swap/exchange. The dryer is still not 100% - strange noise. BUYERS PLEASE BEWARE. I’m usually not one to write reviews. But consumers need to be aware.”

Helpful Report

Posted 4 years ago

Appliances Online Australia is rated 2.2 based on 183 reviews