Appliances Online Australia Reviews

Name: Appliances Online Australia
Rating: 2.01

2.0 Rating 115 Reviews

23 %

of reviewers recommend Appliances Online Australia

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Metrics

2.0

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Appliances Online Australia 1 star review on 20th January 2024

Ankie

Appliances Online Australia 1 star review on 15th December 2022

Anonymous

Anonymous // 01/01/2019

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“Donot buy one of terrible company in Australia. Bought Samsung speaker and speaker stopped working after two months. Now i m fighting for refund from last two month. People donot waste your money here .”

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Posted 2 years ago

“DON'T buy from this company I've bought 4 items & 3 had to be repaired after only a few months. Returned a vacuum cleaner got replacement had to return it asked for a refund & because this mob lost the first one i returned they tried to keep my refund claiming it was somehow my fault that they lost the first one 4 months earlier i only got my refund after 5 weeks of continuous harassment.”

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Posted 2 years ago

“Made an online purchase 24/10/21. Advised would be delivered 01/11. Received txt 29/10 delivery would be delayed, they would be in contact WITHIN 3 days re new delivery date. Received email 02/11, new delivery date 09/12/2021.. NO APOLOGY WTF?? Rang asking for REFUND, all the excuses under the Sun.. Will take till 09/11/2021 as accounts are done Tuesdays?... STAY AWAY FROM THESE AMATEURS...”

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Posted 2 years ago

“Been trying to contact for over a week. Phone is always busy. Leave a message and no one returns. Done that 4 times now Sent 3 e-mails to customer service. No response. Still waiting 8 days now.Have been great in the past but never come across this before with any company.. Very very dissapointed especially now you keep raving how great you are”

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Posted 2 years ago

“Terrible customer service for loyal customer. Stay away from them. Liars and swindlers. Once the sale is made that's it no more communication.”

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Posted 2 years ago

“Terrible service, ordered a washing machine 2 weeks ago (earliest delivery) and they call me today on day of delivery to tell me this product is not available until next year!! They only had two other brands as an alternative to chose from which I’m not interested in, I’m now without a washing machine for a few more weeks until my refund can be processed and I can buy another one elsewhere! Previous fridge we ordered 2 months ago turned up damaged (huge dent in top at the back), they only offered me %5 discount which I accepted only because I couldn’t be bothered with all the fuss of exchanging for a new fridge. Wont ever be using this company again.”

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Posted 2 years ago

“5 weeks later and we're still waiting for a washing machine to arrive. No communication from appliances online. Never again!”

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Posted 2 years ago

“I thought I had adequately reviewed this company, I have since seen many negative reviews unfortunately. I rang the company before I made the purchase and the saleslady Ruby promised quick delivery after she put me on hold, and spoke to her Manager for supposed confirmation of an earlier delivery date. The problem was the website said delivery, and set up ,could not be done till October 7. The item is for an expensive, but I thought quality, exercise bike. She suggested that if I made immediate payment, forwarded her the receipt, a confirmation email would be sent by her, and she would then ensure delivery in the next few days as it was in stock nearby. Nothing has since been communicated to me or delivered despite being informed I would immediately be emailed or contacted about an earlier date. They obviously lied to obtain my money at an y cost, and have not responded to phone calls or emails, so I am now waiting for eventual delivery. The probability is the item will arrive as we reopen gyms anyway! Can't believe I was so gullible thinking that companies would be helpful in this Covid crisis, when we are all concerned with maintaining our health and finances. Just to make a buck! I am a nurse who trusts and care for others every day, believing people to be reliable. What a joke! I will let you know about the outcome but it does not look like it will be soon.”

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Posted 2 years ago

“Shipping was excellent with my goods arriving the next day. I was so impressed. However when realising that what I had bought was not suitable I was incredibly frustrated to find out that they DO NOT OFFER REFUNDS. They only offer a store credits (less 20%) which for an online retail is terrible. It means I would not buy from them again whereas if they had a good returns policy I could have become a good customer. Not right.”

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Posted 2 years ago

“Pls pls pls pls pls avoid AO at any cost. Bought a fridge, DOA, customer service is rude as f.”

Helpful Report

Posted 2 years ago

“First time I have used this company. I was impressed that my small parcel was delivered the next day, but wild that it was NOT WRAPPED. This was our fathers day present. Imagine my husband coming home at 3.30pm to find a pair of brand new headphones on the doorstep. They had a simple label on the bottom and nothing else. When i rang to complain they did not understand why I was so upset. My 7 year old daughter was going to give these to her dad as a Fathers Day present. In my experience of online shopping i have never had a parcel turn up without being wrapped. Customer Service said to me "why didn't you ring up and ask for it to be wrapped"? How ridiculous, I expect it to be wrapped. I'm just so disappointed, I can hardly write the words because our Fathers Day is ruined. I'm so angry. Unfortunately, when i rang to complain "they did not know what i was so upset about". Surely someone is going to take this feedback on board and do one of two very important things. 1. Put it on your website that you do not wrap small packages because they are delivered by your own drivers. 2. Put a tick box on the website if you want your parcel wrapped. Thanks Appliances Online for ruining our dad's special day.”

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Posted 2 years ago

“Absolutely appalling … I will NEVER purchase from them again. I have purchased MANY appliances from this mob over the years & have found they do not last more than 24 months … the final straw though, was the expensive condenser dryer I purchased that packed up after 3 loads … less than one month after purchase, 3 weeks for a tech to come out - to replace a part he conveniently had on board - interesting. They refused to swap/exchange. The dryer is still not 100% - strange noise. BUYERS PLEASE BEWARE. I’m usually not one to write reviews. But consumers need to be aware.”

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Posted 2 years ago

“Big cheaters ... Liars .. you let people buy and pay for staff and then you tell them that you don't have it... I advice all not to deal with this corrupt company that the government should close immediately.”

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Posted 3 years ago

“Ordinary customer service, placed order, no contact after two weeks, got in contact with Customer Service, told my item was not in stock, wait time another 4 weeks. Refunded in two days???”

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Posted 3 years ago

“Good website and relatively prompt delivery. Unfortunately their returns policy was not good when it came down to it! Check the small print..”

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Posted 6 years ago

Appliances Online Australia is rated 2.0 based on 115 reviews