“I have filed a complaint with the Better Business Bureau and the Federal Trade Commission as I have been billed and have not received my order. Numerous e-mails have not been responded to and they are not accepting phone calls...what does that tell you? I will probably never get my money back. Do not order from this company. I hope they get shut down!”
“Complaint has been filed with the Better Business Bureau and the Federal Trade Commission as I was billed and have not received my order and no response to several e-mails sent and they are not accepting phone calls either! Do not order from this company! Don't know if I will ever get my money back.”
“Exactly as stated below, horrible rotten hand sanitizer, only shipped half my order, NO communication. Avoid at all costs. Everyone needs to contact your payment method and get a full refund. These people are part of the greedy piranha group to take advantage of people during this time. Shame on YOU!!!!!!!!!!!”
“I bought this today and THIS is why alot of people don't take chances on unknown call companies. This sanitizer has a aroma that is unbearable. It seems this company saw an opportunity and thought to see sanitizers but didn't really think it out. I don't know if it's the aloe , the fruit extracts or seed oil but I just can't. This needs to be pulled and this company needs to try again. If you can't find the more reputable companies for sanitizer, don't take a chance with a new one. Some are just out to make money. Even the printed words for ingredients is missing letters. Rushed!”
“Placed order on April 7, and my credit card charged immediately. Issued an "order number" which is useless. Cannot get in touch with this company, either by phone, email, etc. Worst company I have ever dealt with. Please do not order from this company!”
“Same experience as everyone else.. placed an order in March, it was great.. placed another in April and the smell is awful (not to mention we only got part of our order but charged for everything). No response from customer service, voicemail is full. These people are thieves taking advantage of the current situation. Save yourself time and money.. but elsewhere”
“ZERO STARS. The smell is horrendous. I bought 4 bottles scent free and they smell FOUL. I had to wash it off my skin immediately. It made me question what ingredients are in this and what company would seriously send this out! It says online the company is owned by 5 brother's who dropped out of school? That certainly shows in this product.”
“Hand sanitizer has horrible smell, even though is scent free. My hands got over dry, almost like burned after using the hand sanitizer. After washing my hand with my usual soap, I still smelt their product. Contact their customer support via email and never heard back. Zero stars. Terrible product!”
“I've had the usual long wait times to receive my order, but when it finally arrived and I tried it, the smell almost made me gag. The label indicates "scent-free", but it has a distinct odor of petroleum-based product, reminiscent of very mild diesel fuel. My wife agrees. I have a strong feeling this product was not manufactured in the US and with inferior and possibly tainted ingredients. I'm attempting to contact the company to return and get a refund, but no luck in getting through.”
“I too have had a similar experience with artnaturals. Received hand sanitizer in the past form them and it was fine. Ordered again (stupid) and after being charged before shipping as we all have been, getting a tracking # with no movement for weeks. I filed a dispute with my credit charge company and amazingly it shipped. Received a large, very expensive order of foul smelling, gasoline like smell, super thick, disgusting liquid. Bottles were broken and leaking in the boxes. I got nauseous and lightheaded just smelling this stuff. Needed it for our truck drivers and there is no way I would give them this stuff to use. I noticed that they have totally changed their list of ingredients on some of their bottles but not on their website. False advertising!! Who knows what is in this stuff now. I hope they are shut down. Horrible to scam people when they really need these products at this time. No response from emails, phone message box full. Working on refund. Please be careful going forward.”
“Never received my order from 3/12.
Same thing here..no emails, no one answers phone at company, and ups label tracking never showed it shipped.I have already left a complaint with the attorney general's office and BBB. Dont waste your money!! This company should be ashamed of themselves!”
“I ordered six 8 oz bottles of ArtNaturals Scent-free hand sanitizer. They were NOT scent free. They had a strong noxious odor similar to pesticide. It made me physically sick. I’ve tried contacting the company to no avail.”
“Previously ordered hand sanitizer with absolutely no issues. Product was as described. Decided to order some more. It came in different packaging wasn’t an isn’t an issue, but the product smells horrible! Smells just like gasoline. It is nauseating. Will not buy from this company again and am will be asking for a refund!”
“Worst worst worst experience ever! Ordered 2 bottles of handsanitzers $19.99 +$5.99 shipping and handling. I forgot to include my apt number and immediately tried calling them no answer there was a recording that said send email as no one is available to take calls as a result of covid 19. I sent several emails. No response, finally one day my neighbor found the box lingering outside our building with NO apt number. The santizers being 8oz at a total cost of $19.99 + $5.99 s&h. This is NOT right. Stay away from ordering from this company, they're a complete ripoff!!!!!”
“Very similar experience to others. I placed 2 orders a month ago for soap and hand sanitizer. It said in stock and will ship in 48 hours. The soap arrived in a few days but the hand sanitizer never did. The tracking numbers show the full order delivered, but even the packing slip inside the box listed soap only. It seems like they are woefully behind on getting any hand sanitizer made or shipped. I've inquired numerous times via email and tried to call. I will just challenge payment through my credit card company.”
“While we understand what is going on right now. Art Naturals is still advertising online and taking orders. They are not fulfilling them and do not answer your emails. Just be honest. Are you shipping products? Respond to your customers. Remember when this is all over, they are the ones who are going to keep you in business (or not)! Be Honorable and do your job!”
